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BMW
- Automotive
- Naples, FL
About this business
Location details
11330 Tamiami Trl N, Naples, FL, 34110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"I recently brought me BMW for service. Charles Griffith..." I recently brought me BMW for service. Charles Griffith my service agent was outstanding. He was knowledgeable, courteous, and professional, He took time to explain what had to be done in plain terms. Germain would serve themselves well to hire more people like Charles Griffin who does an outstanding job. He should be considered for higher management at Germain BMW. He is just that good, and a keeper. William Drobnick
Business response:
Thanks for the 5-star rating! We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager
"Rhoel did a great job in keeping me informed as to the..." Rhoel did a great job in keeping me informed as to the problem I was having with my X1 and explained the fix that was done in detail. Thanks Rhoel.
Business response:
We truly value your business and thank you for highlighting Rhoel and his dedication to customer satisfaction. Best Regards, Flavio Galasso General Manager
"Tona was very nice and professional but seemed a bit..." Tona was very nice and professional but seemed a bit distracted. Communication was not real clear and I had to call back for clarification on her work order notes. My other service advisor has moved away from Florida, so this is my first encounter with Tona. I'm sure we will click.
Business response:
We appreciate your business and thank you for leaving us this feedback. Our team looks forward to improving upon your next visit and providing you with the quality 5-star experience you have come to expect from our team. Best Regards, Flavio Galasso General Manager
"Cory Hespeler did a great job of recognizing that my car..." Cory Hespeler did a great job of recognizing that my car had been towed to the dealership on Sunday. He found out what the problem was and by the time I called early Monday morning he had the wheels in motion to get it repaired, washed and delivered back to me by lunch.
Business response:
Rod, We are grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority, and we are committed to our customers. It’s customers like you that make our job wonderful. We look forward to serving you again soon! Best Regards, Flavio Galasso General Manager
"I requested to worked with Patrick Dodard. He was..." I requested to worked with Patrick Dodard. He was fantastic and a true 'genius' in helping me set up my 2021 X-3. I 'm loving the ride!
Business response:
We appreciate you leaving this positive feedback and look forward to working with you again in the future. Congratulations on your new X-3, we know you will continue to love your new BMW. Best Regards, Flavio Galasso General Manager
"Jeremy was attentive when I arrived. We reviewed the..." Jeremy was attentive when I arrived. We reviewed the service work required. In the short amount of time, he provided me with a cost for the required repairs. Since it was going to take a good part of the day, He provided me with a loaner vehicle. Later in the afternoon, he called to let me know the car was ready. Well done by your service team.
Business response:
I would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain BMW with only the best there is to offer. It’s so nice to hear that your experience was such a positive one. Best Regards, Flavio Galasso General Manager
"My service experience once again was fantastic. I have..." My service experience once again was fantastic. I have worked with George Donovan each time I have had my car serviced and he has always provided the information and advice I have needed for each visit. He ensured a professional and complete service experience and I will certainly return to your service department and George Donovan for all my vehicle’s needs. As well, when I am ready for a new car I will definitely come to Germain BMW as a result of my great servic... read more
Business response:
Thanks! We're happy to hear that you had another great experience with George and that he makes sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager
"Moises Marante consistently does an outstanding job. He..." Moises Marante consistently does an outstanding job. He is very professional, knowledgeable, courteous, and very helpful. One couldn’t ask for more from a service advisor.
Business response:
We appreciate your business and thank you for sharing Moises's dedication to customer satisfaction. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager
"Rhoel was GREAT!!.. kept me informed of my first vehicles..." Rhoel was GREAT!!.. kept me informed of my first vehicles service, oil change and other services needed to keep my car running in a top-notch condition..
Business response:
We strive for 100% satisfaction, and it is great to see you had such a positive experience with us here at Germain BMW of Naples. We hope you have a great day! Best Regards, Flavio Galasso General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,842 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 8:30 a.m.