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BMW
- Automotive
- Naples, FL
About this business
Location details
11330 Tamiami Trl N, Naples, FL, 34110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Rhoel Gray Was very professional, knowledgeable and easy..." Rhoel Gray Was very professional, knowledgeable and easy to work with. I am very happy with the overall experience I had with Germain BMW service department
Business response:
We would like to thank you for your recommendations and for this 5 Star review. Our team of professionals is dedicated to providing you and everyone else who visits Germain BMW with only the best there is to offer. Best Regards, Flavio Galasso General Manager
"My first experience with Germain BMW’s service side could..." My first experience with Germain BMW’s service side could not have been any better than by having Adrian Pena as my advisor. I “dropped in” at noon on a Friday with display warnings flashing, but Adrian quickly paid attention to my concerns, had the issue diagnosed & repairs scheduled, got me going with a courtesy vehicle, and even had a colleague (THANKS, Lauren!) deliver my repaired BMW to my home the next day. Superb service and customer awareness! Sales is a ... read more
Business response:
Thank you, Ben! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and look forward to our continued relationship. Best Regards, Flavio Galasso General Manager
"Adrian Pena is a pleasure to work with. Every time I have..." Adrian Pena is a pleasure to work with. Every time I have worked with him he keeps me informed and is sensitive to fact that I am on a tight schedule. I could not have had a better experience thanks to Adrian for going the extra mile!
Business response:
We're happy to hear that you had another great experience with Adrian and that he makes sure your car is well taken care of. Our team is happy to have you share Adrian's willingness to go above and beyond. We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager
"Rhoel Gray took excellent care of me and my new x5. He..." Rhoel Gray took excellent care of me and my new x5. He kept me informed and solved my problem as quickly as possible. He really was extra pleasant and explained everything that was going with the car. I will definitely ask for Rhoel next time I bring my car in. Thank you Rhoel I appreciate your great Customer service!
Business response:
Your complete satisfaction is our goal here at Germain. Thank you for letting us know that Rhoel took great care of you and your X5.Enjoy the road. Best Regards, Flavio Galasso General Manager
"Adrian Pena went above and beyond to make our service..." Adrian Pena went above and beyond to make our service experience wonderful! He really took the time to go the extra mile to make us happy.
Business response:
Thank you for sharing your experience with Adrian and his willingness to go the extra mile for our guests. Best Regards, Flavio Galasso General Manager
"George Donovan did an outstanding job of communicating..." George Donovan did an outstanding job of communicating with me throughout the experience I had getting a replacement fan blower for my conditioning unit of my BMW. George worked tirelessly to determine that the issue was covered under warranty. I appreciated George’s attention to detail and his promptness in returning my calls. I found George to be very knowledgeable and very professional in providing Customer Service.
Business response:
Thank you, Kathy! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and are here to support you throughout your ownership experience. Best Regardes, Flavio Galasso General Manager
"Chuck Griffith takes excellent care of my X5e. He is a..." Chuck Griffith takes excellent care of my X5e. He is a great problem solver and keeps me informed every step of the way. Thanks Chuck. Ellen Williams
Business response:
Thank you so much for sharing your experience with Germain BMW of Naples. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Flavio Galasso General Manager
"Everyone at Germain BMW was great. From the greeters..." Everyone at Germain BMW was great. From the greeters outside,the techs and Rhoel Gray,our advisor. He explained everything that was going to be done and the cost beforehand, so there were no surprises.
Business response:
We couldn’t be happier that Rhoel provided you with a great service experience. He is a true asset and we are lucky to have him on the Germain BMW team. We look forward to your next visit. Best Regards, Flavio Galasso General Manager
"Charles Griffith always takes care of my car and me. I..." Charles Griffith always takes care of my car and me. I have a spa and found that my one tire was always lower than the other tires and I called Chuck. He asked if I could bring it in and he will see what is wrong. I told him that I didn't know I had the problem and had no one to open my spa so I had to go to the spa. He told me to call him when I got to the spa and he would have someone pick my car up and he had the tires in stock if I had something wrong with the t... read more
Business response:
Jayne, We are grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. We are pleased that Chuck and our team were able to accommodate you and ensure your complete satisfaction. Please let us know if you need anything else. Best Regards, Flavio Galasso General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,842 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 8:30 a.m.