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BMW
- Automotive
- Naples, FL
About this business
Location details
11330 Tamiami Trl N, Naples, FL, 34110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Scheduling the service was easy as an email was sent to..." Scheduling the service was easy as an email was sent to me as my car is connected to Germain BMW. My service was efficient and on time.
Business response:
Providing quality and efficient service is our goal here at Germain. Thank you for sharing yours. Best Regards, Flavio Galasso General Manager
"We have never before owned a BMW and decided to buy a..." We have never before owned a BMW and decided to buy a 2021 X7 - largely on the professionalism and knowledge of John Casco, Sales Manager. John took the time to thoroughly explain and demonstrate the features of the X7 and has been very helpful -both before and after the sale. We are looking forward to a long-term relationship with BMW; we currently own two Mercedes and a Porsche (for over 15 years now) and chose a BMW over these over two German car manufacturers. Jo... read more
Business response:
Hearing that you had an “outstanding” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Germain BMW of Naples, we wish you many happy miles in your new X7. We look forward to serving you for many years to come! Best Regards, Flavio Galasso General Manager
"I will always go to Germain BMW so long as Chuck Griffith..." I will always go to Germain BMW so long as Chuck Griffith is my advisor. We can't ask for better service as he is truly wonderful to work with in every aspect.
Business response:
Thank you for taking the time to leave us this 5-star review and for providing positive feedback. When we receive such positive feedback, we rest knowing that we have done our jobs well. Best Regards, Flavio Galasso General Manager
"My first time at Germain BMW of Naples. The attention and..." My first time at Germain BMW of Naples. The attention and service I received from Mr.George Donovan was outstanding. I will definitely make this dealer first choice to service my BMW.
Business response:
Thank you for leaving us this positive review and for letting us know that George continues to take great care of you. Best Regards, Flavio Galasso General Manager
"Excellent service throughout. Only complain is my 3 years..." Excellent service throughout. Only complain is my 3 years free service expired in Nov. I couldn't come until now. No discount or forgiveness ???? Consideration should have been given because of Vovid situation.
Business response:
Thank you for your business and feedback. We understand your disappointment and frustration and apologize if it was not communicated that BMW did extend their warranty and maintenance packages due to Covid, however they set an extension time frame which expired at the end of June. We look forward to our continued relationship and providing you with the quality service you deserve. Best Regards, Flavio Galasso General Manager
"I had my first oil change and vehicle checkup yesterday..." I had my first oil change and vehicle checkup yesterday and was VERY impressed by the professional organized process. I was checked in within 60 seconds of arriving and updated 3 times by me service advisor Rhoel Gray during the service process. It far exceeded the experience I've had with Lexus, Lincoln and another (out of state) BMW dealership. Five stars!
Business response:
We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Rhoel helped to make your experience such a positive one. Best Regards, Flavio Galasso General Manager
"George Donovan at Germain BMW continues to be the best..." George Donovan at Germain BMW continues to be the best service mgr . George spends his time to make my service experience easy & stress-free. He coordinates so I am able to continue doing the job I love; selling real estate while my car is serviced and provides great advice as to needs and alternatives! George Donovan & Germain BMW of Naples are winners in my book!!! Thank you! Kelly Capolino
Business response:
Kelly, Thank you so much for sharing your experience with George and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business, and the positive feedback. All the best! Best Regards, Flavio Galasso General Manager
"I know I’m a special client because Chuck Griffith always..." I know I’m a special client because Chuck Griffith always treats me that way. I couldn’t ask for better service. Germain is lucky to have Mr. Griffith as a valued employee in the service department.
Business response:
We couldn’t be happier that Chuck provided you with a great car service experience. He is a true asset and we are lucky to have him on the Germain BMW team. See you next visit. Best Regards, Flavio Galasso General Manager
"It’s always a pleasant experience at the dealership when..." It’s always a pleasant experience at the dealership when I need service. Chuck Griffin gets me taken care of quickly so I can get going.
Business response:
Great to hear from you, Barbara. It's wonderful to know that you continue to have great experiences with Chuck and that he ensures that all of your needs and expectations are met each time you come in. We appreciate your business and look forward to your next visit. Best Regards, Flavio Galasso General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,842 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.