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BMW
- Automotive
- Elmhurst, IL
About this business
Location details
466 W Lake St, Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My First Experience at Elmhurst BMW You were receptive from my phone call - you were open to me having my car toweed to your dealership, met with an advisor as soon as I arrived, and was given a loaner for 3 days unitl the service was completed. I was a customer a Lurel BMW and they in the past never returned my calls, or even my e-mails. When I called them about my problem - Laurel BMW told me they were too busy to look at it. Your service advisor set expectations from start, communicated with me every day to geive me a sta... read more
Business response:
Thank you, Bohdan, for the great feedback. I am thrilled that you had such an excellent experience and I am so happy to hear that our team was very helpful in providing you with what you needed. Customer service is always our top priority, so I am glad that we met our goal. If you need any additional information or have any questions please don't hesitate to contact us. We look forward to working with you again. All the best, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Elmhurst BMW made my 2006 X5 look brand new! Bill Wright was very helpful in getting me a loaner car and updating me on the progress of my car repair. I decided to take advantage of a Spring special on detailing while my car was there and I was so pleased with how clean and beautiful my car looked inside and out!
Business response:
Thank you for the excellent review, Julia. I am happy to hear that Bill was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Truly, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great Service Bill the Service Tech. was very responsive to our questions and did not make us feel that he was hiding anything.
Business response:
Mike, I am happy to hear you enjoyed your time with us. We strive to ensure that no question or concern goes unanswered and it's encouraging to know that Bill was able to show you dedicated and personalized service. Remember to find us on Facebook and Twitter to receive access to our exclusive coupons. Many thanks, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
buying a car from Elmhurst BMW Buying a car from Elmhurst BMW was a very gratifying experience! They were very pleasant and very helpfull, made me feel at ease. I would not hesitate to buy another vehicle from this dealership, and even though I wasnt buying the most expensive vehicle on the lot I was still treated as a valued customer
Business response:
Mike, Thank you for the 5-star review! It is great to hear that our sales team members gave you a pleasant experience. Customer service is our highest priority and we want to provide our customers with the service and support they deserve. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Clean Facilites, Very Elegant I liked the way I was treated by the representative, and the amenities that were available in the waiting room.
Business response:
Thank you, Gerardo. We strive to have the best customer service in the business, and I'm happy to hear that our goal was reflected through your experience with us. When customers come on our lot, they can take comfort in knowing that they are receiving high-quality customer service. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great service, knowledgable salesman. I felt welcomed from the minute I walked in. I wasn't treated like I was not good enough or did not have enough money to be in a BMW dealer. The salesman knew I did not have much time and made sure the sale was completed as quickly as possible.
Business response:
Judith, I appreciate you leaving such positive feedback about our dealership. We are committed to supporting our customers any way we can and treating everyone with respect. Please don't hesitate to let us know if you need additional help or have any questions and have a great day. Best, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Would recommend this dealership! Service is very easy to arrange and staff is friendly. The availability of a loaner car makes it very convenient.
Business response:
Danielle, Thank you for trusting us for your car service needs and for taking the time to submit this awesome feedback. It was a pleasure working with you and we hope we get the opportunity to assist you again in the future. Until then, please follow us on Facebook and Twitter to get exclusive coupons and monthly discounts! Take care, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great Service Bill Wright kept in touch with me during the whole repair process to inform me about things needed to make my car safe and run well.
Business response:
Thank you for taking the time out of your day to write this review of our service department. Our team strives to create an accommodating environment, as well as provide each customer with competent and efficient service. We hope to see you again! Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Professional salespeople; no games. Great cars. Michal Banach continues to demonstrate his professionalism in BMW sales by knowing the product, following up promptly via email and spoken communication, and being genuinely friendly.
Business response:
Mark, Thank you for the nice review. Michael is a key component of our team and he will be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Warm regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,364 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.