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BMW
- Automotive
- Elmhurst, IL
About this business
Location details
466 W Lake St, Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Used Car Purchase, gone good! Very kind sales staff which made this experience a good one!
Business response:
Thank you for the positive review! We appreciate the feedback and are pleased that your vehicle purchase experience was satisfactory. We always do our best to make sure all of our customers leave with the right vehicle that fits their needs. We hope to see you again! Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Excellent and Straightforward Experience The salesperson did an excellent job understanding what I was looking for and saw to it that my expectations were met. The sales personnel understood the higher goal of making the deal to move cars while keeping the customer experience positive rather than trying to squeeze the customer on both the trade in offer and the new vehicle price. This longer term approach helps develop repeat customers, which is a higher level of selling.
Business response:
Steve, We appreciate the time it took for you to give us this feedback. We love hearing about customers that have a great experience at Elmhurst BMW and we are glad you are one of them. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions or other concerns. Warm Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Elmhurst BMW Buying Experience Our salesman was excellent - Nicholas Psaros. I normally hate dealing with car salesman but he is one that I fully enjoyed. We went to Audi and had the complete opposite experience - the text book definition of a car salesman.
Business response:
What an enjoyable review to read. It is reassuring to know that Nicholas provided you with a hassle-free, welcoming shopping experience. Our primary concern is delivering flawless customer service. We give each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. Please don't hesitate to call or stop in if you should have any additional questions or concerns. Also, be sure to visit us on Facebook and Twitter to gain access to our exclusive sp... read more
Who says great service is dead? Joel in service is a consummate pro. His follow-up with my insurance company was awesome and he kept me informed every step of the way. He knocked it out of the park.
Business response:
Thank you for writing about your visit with us! I am happy to hear that Joel was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again. Feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook. We offer exclusive specials for our followers and likers. With Appreciation, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Very clean dealership A very convenient appointment was made on line, the inventory was described well, Eugene was very low key but knew how to make a great deal with me and tolerated my sense of humor.
Business response:
Thomas, We appreciate you taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, especially to Eugene, and we look forward to seeing you at our dealership in the future. Best, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great Service I am always treated very nicely by the entire staff, Scott my service advisor was very good at keeping me informed as to the progress of my repair.
Business response:
At Elmhurst BMW, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Scott and the rest of the team was able to show you dedicated and personalized service. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Kind Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Nicolas Pasaros is a1st class salesman This is our 2nd BMW purchase in 6 moths. Sadly the first one was totaled and my family walked away. I called Nicolas Psaros on Saturday and he had the same exact car for me by that afternoon.
Business response:
Nicolas' sales excellence is always consistent and I'm glad that your experience with him supports that. We aim to turn every person that visits us into a repeat customer. It's wonderful to know that you feel confident in your decision to choose Elmhurst BMW as your dealer. Thank you for your loyalty to our dealership. Truly, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great Customer Service Scott Corbin kept me informed of the progress being made on repairs to my car. He explained things in a way that I could understand and consulted with my husband and me before proceeding with the work.
Business response:
Linda, Thank you for sharing your experience with Scott. We believe all customers should be fully informed when visiting our dealership so they can make the decision that is right for them. We appreciate your business and hope to see you again! Take care, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great service I was treated respectfully; the work was done within the time frame; the price was less than the quoted estimate. Everything was handled exceptionally well.
Business response:
Denise, Thank you for the positive feedback! You can always expect to be treated with respect at our dealership. Next time your car needs a tune-up, check out our Facebook and Twitter pages for service specials! Take care, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,364 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.