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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Maps Watkins is hands down the BEST Service Advisor! He is always beyond friendly, kind, responsive, professional, informed and he genuinely listens and he goes above and beyond. We have been driving BMW cars for about 20 years, and Rusnak BMW is excellent!
Business response:
Thanks so much for your kind words! We are so glad you had a great experience and enjoyed working with Lisa. We hope you enjoy your new vehicle and look forward to seeing you again in the future! Thanks again for your thoughtful review and recommendation of our dealership, we appreciate it!
Thank you Rusnak BMW for helping me choose the perfect car for me . Professional , knowledgeable Experience , and family like feeling from Rusnak . Highly recommend Rusnak .
Shawn & Tara were exceptional to work with. I live 2 hours away, but having my car serviced at Rusnak BMW was defeinitely worth the drive. I tried local franchise dealerships, but there’s no substituting the quality of Service you receive at the dealership you originally purchased your auto from. Thank you to the Rusnak BMW Service team!
Business response:
Thank you for your thoughtful review about our staff and your experience with us! It means a lot and we are so thrilled that you have pleasant encounters when working with us. We look forward to seeing you again! -Al LeMoine., General Manager
Renee is such a great help! I always ask for her. She is excellent with advice on what repair I need and the most affordable options.
Business response:
We are so happy that you had a wonderful experience with us! Thanks for leaving your feedback, it means a lot! We hope you'll come back soon so we can work together again.-Al LeMoine., General Manager
Renee is an excellent Service Rep who is committed to customer service. Work evaluation was precise, and The service technician, Austin did a good job.
Business response:
We are so happy that you had a great experience working with us! Thank you for the kind words, we look forward to seeing you again soon! Don't hesitate to let us know how else we can assist you!-Al LeMoine., General Manager
Love my service advisor, Art. He is very efficient and knowledgeable. I have owed/leased BMW's for years and Art helps us with all our cars.
Business response:
We are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.-Al LeMoine., General Manager
Darren Evans and staff made the purchase of my previously leased vehicle a wonderful experience. Throughout the entire buying process, Darren and the financing team walked me through each step without a hint of pressure. From the final vehicle inspection to the completion of my financing, the Rusnak team made my purchase effortless. Upon delivery of my vehicle, Darren made sure that my X6 was expertly detailed – including buffed and waxed. From an outside observer, one would have thought that I had just purchased a brand new... read more
Business response:
We are so glad that you enjoyed your visit with us! Thank you for your feedback and we look forward to seeing you again soon!-Al LeMoine., General Manager
Claude was a great salesman to work with. He went the extra mile to get us the deal we wanted and responded promptly to all of my emails about the car. Everything was handled by email, so all we had to do when we got to the dealership was to sign the paperwork. Everyone was helpful and friendly. Richard did a great job explaining the features on my car both at the time of purchase and over email since then. Claude also has checked on us to make sure we are happy with our purchase and to answer any questions. We would definit... read more
Business response:
Congrats on your new ride! We sincerely appreciate you taking time out of your day to review us! Thank you for your kind words about Claude and we look forward to seeing you next time!-Al LeMoine., General Manager
Maps accommodated a last minute appointment. Very friendly, prompt, helpful, and easy to deal with. Made the process of getting my car serviced very smooth and easy.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.