This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Both Mr. Cox and Mr. Watkins I believe are very helpful. My X3 diesel failed the smog test and your dept. helped a lot. Camarillo BMW tried to fixed it and told me to drive it for at least 100 miles to clear the EGR. I drove for 1,000 miles and nothing happened till I came to RUSNAK. They even fixed the Child Restraint that I have forgotten. Your Team are great. Thanks and hope to see you sometimes in the future.
Business response:
We are thrilled to hear that our team was able to provide you with the high-quality level of service that we believe you deserve! Thank you for taking the time to share your experience with us, & thanks again for choosing Rusnak BMW -Al LeMoine., General Manager
It was time for service. Zack was great. He pointed out the needs and details. He Explained it all well. Very nice too. Thank you.
Business response:
Thank you! We truly value your business and hope to serve your automotive needs for many more years to come-Al LeMoine., General Manager
Recent windshield replacement through an insurance claim was a case study in perfect customer service. Communication was excellent throughout, especially when there was a delay due to an unavailable part. Terrific service! :)
Business response:
Thank you so much! I'm so pleased to learn that your visit here with was such a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! -Al LeMoine., General Manager
Customer service is fantastic. Particularly, a gentleman name Maps provides Excellent service. He is friendly, prompt and extremely helpful in resolving my issues. RUSNAK has been very accommodating with my concerns and has resolved them all in a courteous manner. I have nothing but good things to say.
Business response:
We are so pleased you enjoyed your visit to Rusnak BMW! Your feedback means a lot to us, and we'll be sure to encourage Maps to keep up the good work. We hope you have a fantastic day, and look forward to working with you again in the future!-Al LeMoine., General Manager
This is the 5th BMW we have leased from this dealer. I have every intention of also replacing our X3 lease with another lease from this dealer. What more do I have to say?
I appreciated the personal attention and follow-up that I was afforded by the dealership. It helped to save time and to have all of my questions answered in advance to provide me with what I needed without any surprises.
Business response:
We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here! Take care and come back anytime!Al LeMoine., General Manager
I have purchased 3 cars and assisted on 2 others for friends. Mark has been the Salesman in all transactions. He is great to work with. I highly refer Rusnak for the large inventory of cars and specifically for the great service from Mark W.
Business response:
Hello! We are happy you enjoyed oue experience! We hope to see you again in the near future! -Al LeMoine., General Manager
Great experience working with Roger Carroll and Diana in Finance. Feel we got a good price and enjoyed the purchasing experience. I'd buy from Rusnak again.
Business response:
Congrats on your new vehicle, Lisa! We will be sure to pass along your feedback to Roger and Diana! -Al LeMoine., General Manager
Felt like I had been coming to Rusnak for years the way Mike Powell my Service Advisor treated me. A true professional and a pleasure to work with. A+ service!
Business response:
Thank you for this great review! We will be sure to pass along your kind words to Mike. -Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.