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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Very attentive team! Always excellent service. My only suggestion is to consider the layout of the service department as it is not very welcoming layout and has you want to get out of there as soon as possible
Business response:
Thank you for this valuable feedback, Cheryl! We strive for 100% customer satisfaction so we are happy to hear feedback like this. -Al LeMoine., General Manager
Honestly I love Rusnak! But Mike is the reason why I service here. I live closer to Bob Smith, but Mike is why I drive the distance! He goes above and beyond to make sure I am happy!
Business response:
Thank you for the wonderful feedback! We are so glad to hear that Mike provides with a great experience each time and keeps you coming back. We truly appreciate your loyalty and business! -Al LeMoine., General Manager
I have been working with the team at Rusnak for over 20 years and must say that I have had nothing bur the best experience.
Business response:
Thank you so much for your loyalty, Alon! We are happy to be of service. -Al LeMoine., General Manager
I am extremely pleased with my purchase at Rusnak BMW from Roger Carroll. It was a very comfortable relaxing environment. I’ll questions and features were thoroughly explained by Nick. It was definitely worth the 45 mile drive. Thank you Roger!
Business response:
Thank you for the great review Jane! We are happy to hear that Roger and Nick provided you with a great buying experience. We hope that you'll reach out to us in the future with any other sales or service needs! -Al LeMoine., General Manager
My first service at Rusnak BMW had a rocky start as the finance department had scheduled this service on our behalf the day we bought the vehicle. However, something went array as the service department was not notified of my scheduled appointment of January 4, 2018. Nevertheless Shawn Wells finally checked the car in and performed the service along with repairing a defective front passenger seat. The vehicle was picked up a couple of days later when Renee, a very friendly soul assisted me. Thanks for inserting my vehicle in... read more
Business response:
Thank you for the great feedback Guenther! We are glad to hear that Renee and the team were able to provide a solid service experience for you after that bit of confusion. We truly appreciate your business and hope that you will reach out to us with any other sales or service needs! -Al LeMoine., General Manager
Always a pleasure working with Bob Martin He solves the problem fast. Takes the time to explain everything to me. And gets me a ride to and from the service department. No waiting I really appreciate his customer service.
Business response:
We are so happy to hear Bob took care of you. Thank you for recognizing our service team and for choosing Rusnak BMW. -Al LeMoine., General Manager
Renee Norris is professional, knowledgeable and personable. Her co-workers are equally service-oriented.. I am not related nor associated with employee at the dealership.
Business response:
Thank you for taking the time to leave a review for us and for the compliments to our team member Renee. We're happy we could meet your expectations! -Al LeMoine., General Manager
Great service help by Mike. I would highly recommend him. He is very customer focused and will ensure your service experience is quick and efficient.
Business response:
We sincerely appreciate your feedback on the excellent service that our Mike provided to you! We are so glad that you enjoyed your visit with us and we look forward to seeing you again soon! -Al LeMoine., General Manager
Darren Evans was informative, friendly, and efficient, and assisted me in finding the perfect vehicle. Richard helped me with several test drives of different vehicles and his knowledge of BMW was outstanding and made it easier to select the right model for me at this time. This is my third BMW lease since 2010.
Business response:
I am so glad that Darren and Richard were kind, helpful and thorough during your visit! They will appreciate your kind words. Thank you for the excellent review!-Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.