This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This is the second car I’ve bought at Rusnak. The sales rep was not pushy, but very courteous and polite. The car gadgets were explained in detail. The Finance rep was also very professional, not pushy, but explained all the optionsl extras.
Maps was very good. Very friendly and very efficient. The time there was minimal and the service was great! Super job don't change a thing. Gina was very helpful.
Business response:
Thank you for your compliments to our team members Maps and Gina. I am happy to know that they were friendly and efficient during your visit! -Al LeMoine., General Manager
The replacement of the air bag that was on recall was done in a very short time The service rep. was in getting the work preformed and the car washed in less than one hour.
Business response:
I am happy to hear that you received quick and efficient customer service! Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Very friendly and very efficient. The time there was minimal and the service was great! Super job don't change a thing. Looking forward to my next visit. .
Business response:
Thank you for the great review! I am so glad to hear that you enjoyed your visit. We look forward to working with you in the future! Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager
Great service as always. Michael Powell and his team did an excellent job. I have been going to this dealership and worked with Michael for the past 5 years or so and have always enjoyed a friendly, thorough and timely schedule and service. They are simply the best.
Business response:
Ramin, we appreciate your continued business and this great review! I am happy to know that Michael has delivered thorough and consistently excellent customer service. Thank you for choosing Rusank BMW! -Al LeMoine., General Manager
From the email update letting me know I needed service on my brakes ...to setting an appointment and coming in to Rusnak for the service ...it's all so efficient and made so simple. The WIFI in the waiting area also makes it easy to work while waiting for the car to be serviced. Thank you!
Business response:
Thank you for your great feedback. I am pleased to know that you enjoyed a seamless and comfortable Service experience at Rusnak BMW. -Al LeMoine., General Manager
Excellent experience with a knowledgeable service rep who took the time to demonstrate on my M2 how to put car in park properly. Friendly and professional
Business response:
Brian, we so appreciate your fantastic review of your Service experience. We sincerely appreciate your feedback. -Al LeMoine., General Manager
Quick, efficient and thorough service! My advisor Robert Hull was very thorough and compassionate about my BMW recall and gave me the reassurance that everything would be fixed to perfection
Business response:
Thank you for taking the time to provide feedback. I Am glad to hear that Robert was thorough and compassionate about your vehicle. We look forward to working with you in the future. -Al LeMoine., General Manager
I had a great service advisor and he delivered as he promised, very professional and called couple of times during such day and updated me about the status of my car.
Business response:
Bahram, Thank you for your compliments to our Service team. I am glad that you received regular updates, and a professional overall experience. Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.