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BMW

4.8

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Location details

3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 8:00 p.m.
Tue8:30 a.m. to 8:00 p.m.
Wed8:30 a.m. to 8:00 p.m.
Thu8:30 a.m. to 8:00 p.m.
Fri8:30 a.m. to 8:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
4.84,036 reviews
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Ray Montague's profile image
Ray Montague 
8 years ago

We didn't have any problems. I brought in my wife's car for an oil change on a Saturday. It was my first time at the service area of this dealership. Someone come up to me within a few moments and directed me where to go. I didn't get a loaner, but l was able to coordinate a ride with my wife. They finished the car within a couple of hours and called when it was ready. I wasn't able to make it back to pick up the car before the service dept closed. They left the key and paperwork with the sales dept which bought me some time... read more

Business response:

Ray, I am happy to hear that you had a great initial experience with the Rusnak BMW Service department. We look forward to working with you again. -Al LeMoine., General Manager 

C's profile image
C 
8 years ago

Bob Martin was very helpful and accommodating! I asked for a loaner and since there was none left I was able to go to Enterprise. I that made me feel Like the dealership cares about my needs . 

Business response:

I am so happy to hear about your excellent Service experience with Bob. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager 

Ali Amini's profile image
Ali Amini 
8 years ago

Excellent service as always. Mr. MICHAEL Powell is the best and I cannot say enough good things about hiim. He makes you feel right at home. He is friendly, polite, curtious, and a good man. Rusnak BMW should be very proud to have such an employee. 

Business response:

Thank you for the great review, Ali! I am happy to hear that Michael provided wonderful customer service. Thank you for working with us at Rusnak BMW!-Al LeMoine., General Manager 

Rk's profile image
Rk 
8 years ago

My experience was great. I think this review should not require a 25 word minimum I am very busy and I can sum my experience up in one word. I took the time that I don't have to support Art 

Business response:

Thank you for taking the time to provide feedback! We appreciate your kind regards to Art. -Al LeMoine., General Manager 

Shnopper63's profile image
Shnopper63 
8 years ago

Excellent service dept vvvvvvvvvggg bbb. BBB BBB huh hjj jjkk jkkk kkkk kkkk jkkk JK jkk kkk jkk Hhjj Jkkkk Jkkk bbbb bbbb bbbb bbbb John bbbb bbbb bbbb BBB nnn nnn nnn jnnn nnn. Nnn nnn nnn 

sherman's profile image
sherman 
8 years ago

although the cost to fix a panenger rear window on 325ci was higher then expected, i was given a new bmw to drive while the work was done. to mybsurprise the repair was done before the day was pit, butbhadvto waitvtill next day tonpick up my car due to heavy traffic at 5:00 pm. the newccaecwasbexchanged for my 425ciband my bill was paid. everything worked again! 

Business response:

Sherman, I am happy to hear that you had a seamless experience! Thank you for choosing Rusnak BMW, and thank you for your kind review. ! -Al LeMoine., General Manager 

bill123's profile image
bill123 
8 years ago

Prompt service for oil change and DEF. In and out in less than 1-1/2 hours, including car wash. Robert Hull, as usual, does and exemplary job. 

Business response:

Bill, I am glad to hear that you received prompt and professional customer service. Thank you for recognizing Robert, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager 

Marvelu5's profile image
Marvelu5 
8 years ago

Mickey Belt is a true professional and was interested in the needs of me, the customer. I believe I got the right car for me 

Business response:

Thank you for recognizing Mickey! I am happy to hear that he was professional and helped you find the right vehicle. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager 

Anju's profile image
Anju 
8 years ago

Great service, thank you Robert Hull. Overall service experience was outstanding, from the ease of making an appointment, to requesting a loaner for the day, to pick up. 

Business response:

Anju, Thank you for your kind regards to Robert, and the great review! I am happy to know you enjoyed your visit to Rusnak BMW!-Al LeMoine., General Manager 

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.8 star rating with 4,036 reviews. 

When is BMW open?

BMW is closed now. It will open at 8:30 a.m.