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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
From the moment that I arrived I was greeted immediately and my tire was checked out. It was determined that there was sidewall damage and I would need another tire. Mike Powell took over right away. He wrote up the order, got me to my office for an important meeting and had the car ready the next day.
Business response:
Steiny, I am glad to know that you received a prompt diagnosis and resolution to your tire issue. Thank you for recognizing Mike, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Michael Powell kept me well informed throughout my service. He arranged for a loaner which was greatly appreciated since I live in Calabasas. He deserves commendation.
Business response:
Rosey, I am glad to hear that Michael provided excellent communication and pleasant customer service. Thank you for this outstanding feedback, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Scott Smith was very helpful. This is our fourth vehicle from Rusnak; Scott found the X1 with the features that we wanted right away. We were out of the dealership in a new vehicle within two hours.
Business response:
Debra, I am so glad to hear that Scott provided excellent customer service and assisted you in your fourth purchase from Rusnak BMW! Thank you for choosing to work with u. We hope you love your new BMW X1!-Al LeMoine., General Manager
Excellent in all respects. That's why I keep Coming back. Roger is the absolute best. He has helped me, friends, and family with mutiple vehicles and never disappoints.
Business response:
Wow, I am so happy to hear that you've enjoyed exceptional customer service. Thank you for choosing Rusnak BMW, and thank you for recognizing Roger! -Al LeMoine., General Manager
Michael powell really nice person help me with my car, the shuttle that i used was really nice and effective i been doing my service every year in rusnak since i bought my car.
Business response:
Jorge, thank you for your kind regards to Michael Powell! I am so pleased to hear about your great experience with our team. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
I've owned my BMW for about 5 years, and use RUSNAK exclusively for service. My service advisor, Robert Hull, is knowledgeable and professional. My most recent visit was for new tires and alignment. The work was done perfectly, on-time, and at a price competitive wth local big box retailers.
Business response:
Thank you for trusting Rusnak BMW and Robert with your BMW! I am glad to know that you have had 5 years of fantastic and efficient customer service. Thank you for choosing to work with us!-Al LeMoine., General Manager
The key they seem to have is just super people in Sales (Darren Evans), Service (Maps Watson & Art Simcox), and Finance (Diana Audish). The car we have (528i) is seriously FUN to drive!
Business response:
Dave, we do have an excellent team! We are very lucky to have the awesome people we do. Thank you for recognizing this, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Great customer service. Good communication with customers. The process of checking in and picking up my car was fast and easy. They even helped me with switching my plates!
Business response:
Thank you for this feedback! I am happy to hear that you enjoyed your experience with the Rusnak BMW Service department. -Al LeMoine., General Manager
Rusnak has always been great to deal with! I have purchased many cars from them over the years, and have always been extremely pleased with the people and the service I've received.
Business response:
Arnie, Thank you for this fantastic compliment. We so appreciate your business, and thank you for choosing Rusnak BMW over the years. -Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.