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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Robert Hull is always knowledgeable & professional. Dealing with Rusnak BMW employees is always a pleasure. The "Your review" section, however, is quite annoying. Your 25 word minimum for the review annoys me.
The care and consideration given me by Renee Norris was above and beyond. She spent a great deal of time working with me and resolving my concerns. Rusnak needs to be aware of the exemplary employee that they have In Renee and treat her with great appreciation, the way she treats Bmw clients. Thank you so much, Janeen Hughes
Business response:
Congratulations on your beautiful BMW 640i! I am glad to hear that you enjoyed an excellent experience with our Sales team. Thank you for choosing and recommending Rusnak BMW! -Al LeMoine., General Manager
Mike in the service department is great! He listened to all my concerns and set me up with a loaner. I received a text when my car was ready to be picked up. The process was very efficient.
Business response:
Thank you for recognizing Mike and thank you for trusting Rusnak BMW with your vehicle servicing needs. I am happy to know you enjoyed a smooth and seamless experience. -Al LeMoine., General Manager
Received excellent service from Jeff Kaltman. Have been dealing with him for many car purchases. Always a please to work with. My main reason for purchasing loyalty with Rusnak.
Business response:
Thank you for this excellent review, and thank you for recognizing our team member, Jeff! I am happy to hear that he has provided consistent and professional customer service throughout your purchasing experiences. Enjoy your new vehicle! -Al LeMoine., General Manager
Hamid will continue to be our go to guy for vehicle now and in the future. He is honest and friendly. The service providdd is always amazing.
Business response:
Thank you for the great feedback, and thank you for recognizing Hamid! We look forward to working with you in the future. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
I came into the dealership only looking to compare against another brand that I had intended to buy. However, when I saw the executive demo offering, and the low apr incentives, I was pleasantly surprised. That, coupled with Mor's incredible ability to make the car shopping experience easy and enjoyable (who knew that was possible?), and his willingness to help me find a vehicle with the combination of features I wanted, sealed the deal. Mor was great, and I would recommend him with confidence to any friend or family member ... read more
Business response:
Robert, I am glad to hear that you enjoyed a great experience with our team member, Mor! Thank you for recommending Mor and Rusnak BMW to friends and family. We hope you love your new vehicle! -Al LeMoine., General Manager
Scheduled a service appointment with Rusnak BMW to repair the door on an interior storage compartment. Days before the appointment I was contacted by Mike Powell, who informed me that he went ahead and ordered a replacement door, and that we would set up another appointment when the part arrives. We did just that. The morning of the new appointment I waited in Rusnak's customer lounge - my car was done in less than an hour and a half. I'm sure the car wash took longer than the installation. And by the way, Rusnak's car wash ... read more
Business response:
So glad to hear that Mike made this repair as quick and as easy as possible. Thank you for this terrific review. We look forward to serving you in the future. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Art was quick to get the car into service department, where it was discovered that the repairs were under warranty. Car was ready in a few hours.
Business response:
Dave, Thank you for your compliments to Art, and thank you for this great review! We appreciate your business! -Al LeMoine., General Manager
Great service and follow-through! Art does an outstanding job. Dealership is always clean, accomodating, and helpful. My car is returned washed and clean. Appointment expectations were.met!!
Business response:
Thank you for the excellent review. I am happy to know that Art did a great job with your vehicle and your overall experience. Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.