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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Was very concerned about my problem and how to go about fixing it. Was responsive, courteous and caring. Was very pleased with the outcome. I felt the service was personalized to my needs.I
Business response:
Thank you for trusting Rusnak BMW with your vehicle. I am glad to know you were satisfied with your experience. Thank you! -Al LeMoine., General Manager
I love very far from Rusnak, but I am willing to take the drive because they are honest and always go out of their way to help as much as they can. Mike was my advisor and he was very helpful. I highly recommend both the location and advisor.
Business response:
Thank you for driving the extra distance to work with us at Rusnak BMW! I am happy to know that Mike delivers helpful and wonderful customer service. Thank you for choosing Rusnak BMW.-Al LeMoine., General Manager
I had a great experience, very olive and knowledgeable and would highly recommend Rusnak BMW Westlake Village, thank you for taking great care of my car!
Business response:
Thank you for your business and this great review! I am glad to hear that you received knowledgeable customer service. Thank you for trusting Rusnak BMW with your vehicle. -Al LeMoine., General Manager
Great customer service- best service department and Arthur is a great service Advisor. Art is a great man. I really like to work with him. He is very understanding and helpful. I would definitely recommend him to friend and family.
Business response:
Thank you for the great feedback about our team member Art! He will enjoy reading this fantastic feedback. Thank you for choosing Rusnak BMW! We look forward to working with you again. -Al LeMoine., General Manager
I have a 2017 BMW that was experiencing technical issues. I did not have an appointment but stopped in the service department because I was concerned. Bob was great! He had me in and out within 15 minutes. The car was fixed within 2 hours and received a bath as well. I would definitely recommend this dealership and Bob in the service department!
Business response:
Thank you for your compliments to our Service team. I am pleased to hear that Bob delivered attentive and quick customer service. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
both victor and vitaly where friendly and good advisor. I will recommend this dealer as they care about customers need as much as selling cars francois
Business response:
Francois, thank you for leaving this fantastic feedback. I am glad to hear that both Victor and Vitaly provided wonderful customer service. Thank you for the great review, and thank you for your business. -Al LeMoine., General Manager
Michael Powell in the customer service department is fantastic!!!!!!!!! Always answers calls or messages expediently, set up appointment and got me checked in and texted when completed. Few people do what they actually say in this world anymore. Thank You to Michael Powell and BMW for respecting other peoples time. Paul
Business response:
Paul, Michael is an asset to our team, and we thank you for taking the time to recognize him and our Service Department. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Robert Hull is always knowledgeable & professional. Dealing with Rusnak BMW employees is always a pleasure. I like the great service I receive at Rusnak BMW, Westlake Village, CA.
Business response:
Thank you for the great review, and thank you for recognizing Robert and team! We look forward to working with you again. -Al LeMoine., General Manager
Robert Hull is always courteous, professional and attentive. I was there for an oil and filter change. I waited for the service to be completed. My service was completed in a very timely manner. After the service Robert informed me that the service technician had found inappropriate wear on the inside of my R/R Tire, and needed to be replaced. This was probably because the alignment was off. After looking at the R/R tire, I observed the inappropriate wear on the R/R tire and decided that it would be best to replace it immedi... read more
Business response:
Thank you for trusting Rusnak BMW with your vehicle! Robert is a great team member, and we so appreciate your kind regards. Please let us know if there is anything else we can assist with. -Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.