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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Excellent Service with timely manner of service. Prompt response with timely update. Service Rep renee did an excellent job by providing all kind of service available.
Business response:
Sunny, thank you for the great feedback. I am happy to hear that Renee took great care of you during your Service visit. Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager
Robert Hull is always kind, friendly, helpful and efficient. He always responds to my calls and follows up with my service to be sure I am satisfied. He is a pleasure to deal with and an asset to Rusnak BMW,
Business response:
Myra, Thank you for your excellent compliments to Robert, and thank you for trusting Rusnak BMW with your vehicle. We look forward to working with you again. -Al LeMoine., General Manager
Great service and support. Loaner vehicle was available and helped me to avoid scheduling problems. Art was helpful in addressing all of my service concerns.
Business response:
Rick, I am pleased to hear that you had a great Service experience, and that the loaner vehicle helped you meet your other obligations. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Claude was great and not listed on the employee list. His sales approach was comfortable and informed. I will buy again from him. He talked to and worked with my 17 yr old son in a way that was positive and informative. Good work Claude! Please add him to your employee list! Thx
Business response:
I am so happy to hear about your excellent experience with Claude! He is a great team member, and will be happy to read your kind words. Thank you for choosing Rusnak BMW -Al LeMoine., General Manager
A pleasure working with Mickey and Austin to find our next car. Thanks for your help and willingness to go above and beyond to tailor the car to our needs.
Business response:
Thank you for your compliments to Mickey and Austin. I am glad to know that they helped you find your next vehicle, and that you were happy with you experience ! Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager
My car was due for service, I made an appointment and everything went just as planned, Renee kept me informed and my car was ready when expected. I was able to arrange my day and plan my day without interruption. It can take me 45 to 60 minutes to get to Rusnak so the above is important to me.
Business response:
Ron, I am pleased to hear that you had a great Service visit. I am glad that everything went according to plan, and that Renee kept you informed throughout your experience. Thank you for choosing Rusnak BMW.-Al LeMoine., General Manager
This is our first BMW and we have been so pleased, with not just the vehicle but with the service we've gotten. Robert Hull is exceptionally friendly and very helpful - he's made each experience so easy and stress free.
Business response:
I'm thrilled to hear that you are enjoying your vehicle as well as the Service with Robert and Rusnak BMW! Thank you for choosing to work with us, and thank you for this great review. -Al LeMoine., General Manager
The only reason why I decided to visit the dealership was because of Scott Smith. My son's and I saw his videos on YouTube and we were really impressed by his knowledge and dedication. So that's what prompted us to visit him. From that point on he not only lived up to his name but surpassed my expectations! He was awesome. I was very interested in leasing an M series model but had not yet decided on which one. He was patient, helpful, and always available via phone or text. Even on his day off he was available to answer any ... read more
Business response:
Wow! Thank you for this excellent review. It's a true testament to Scott's knowledge and passion for the BMW brand! I am pleased to hear that he helped you find the vehicle you were searching for. Congratulations on your new BMW M3, and thank you for choosing Rusnak BMW.-Al LeMoine., General Manager
I've been going to this dealer since I purchased a 550I in 2013. They have been nothing but professional. The work is always completed in a timely fashion and they always provide a loaner. Robert Hull is on top of his game. Courteous, punctual and reliable is the best way to describe him!
Business response:
Thank you for your business over the years, and thank you for your compliments to the Rusnak BMW team, thank you for recognizing Robert in particular. We look forward to working with you in the future!-Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.