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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
From the first visit to select my new car to delivery and orientation, Mr. Carroll was helpful, knowledgeable and a very skilled professional. He took careful care of each step as well as keeping me updated on the process. Ordering a new car has never been so smooth.
Business response:
Thank you for your awesome feedback! I am glad to know that you had an excellent experience with Roger. I am happy to hear that he kept you updated, and provided a smooth purchasing experience. Thank you for choosing to work with Rusnak BMW .-Al LeMoine., General Manager
This is the best dealership I have ever used. The staff is knowledgeable, friendly and helpful. The work is always done right and on time. Any questions I have are always answered in an understandable way. I'm very impressed.
Business response:
Ken, this is such a fantastic compliment. Thank you for recognizing our team, and thank you for choosing Rusnak BMW. -Al LeMoine., General Manager
My service advisor, Art, is very professional and always helpful. The service department and Ashley with the loaner program always gets me in and out on time. Lastly, you can't find a better exec than Mehran, professsional, honest, and kind. Purchased 3 cars from Rusnak, and will continue to do so.
Business response:
Rich, Thank you for your testament to both our Sales and Service departments. I am glad that Art, Ashley, and Mehran have taken excellent care of you and your vehicle. We thank you for choosing Rusnak BMW. -Al LeMoine., General Manager
The scope of work was carefully described and placed in writing. A telephone conversation suggested some service items that could be addressed now or at a later time. I opted to have most of the items taken care of now since the auto was already in the shop and I had arranged my personal time schedule around this service visit.
Business response:
Thank you for your feedback! I am happy to know that this was a transparent and positive experience. -Al LeMoine., General Manager
This is probably one of the better BMW dealerships around with respect to service. They were prompt, responded to inquiries. very helpful in explaining the issue.
Business response:
Rob, we appreciate your great review for our Service Department. I am happy to hear that you received great customer service and excellent communication throughout your visit. We look forward to working with you in the future. -Al LeMoine., General Manager
Service been time on time in a professional manner. Got all my answers, excellent customer service, highly re-commanded to all my friends. will come back again.
Business response:
Gabi, thank you for recognizing our Service Department. I am so glad to know you received exceptional customer service. We look forward to providing more great experiences in the future. Thank you! -Al LeMoine., General Manager
I worked with Roger to buy our X5 that we had been leasing. He made the process easy and quick! He kept me apprised of the certification process and was thorough in explaining all my options. It would be hard for me to have a car serviced at this location because of the proximity to my home, but I would for sure come back to Roger, 100%, to purchase another BMW.
Business response:
Thank you for your business and your kind review. I am glad to hear that Roger made the buy out of your BMW X5 a simple and pleasant process. Thank you for choosing Rusnak BMW! We look forward to working with you again. -Al LeMoine., General Manager
I am very happy with the level of customer care received from Renee Norris my service adviser as well as the quality of work performed on my vehicle
Business response:
May, Thank you for recognizing Renee! I am glad to hear about your excellent Service Experience. Thank you for trusting Rusnak BMW with your vehicle! -Al LeMoine., General Manager
Rusnak is absolutely service oriented. They WANT to help you. Robert Hull has made the experience exceptional for me. I return to Rusnak BECAUSE of Robert Hull. And I love BMW s.
Business response:
We truly aim to make our customers happy, and I am so glad to know that Robert provided excellent customer service and took great care of your vehicle. Thank you for your compliments, and thank your for choosing Rusnak BMW! -Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.