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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We have been customers for years. Bob Martin is the exceptional with customer service, expert knowledge, professionalism and an Rusnak BMW representative! 5 stars! Tim is a brilliant automotive engineer. Always gives personal attention and service to all our cars! 5 stars!
Business response:
Thank you for this excellent review, and for your continual patronage. We appreciate your compliments to our team members Bob and Tim, and we look forward to keeping you as our happy customer for years to come. Thank you for choosing Rusnak BMW. -Al LeMoine, General Manager
Claude Cantin was readily available, very easy to work with and kept me updated on the sales process. At no point did I feel pressured. Claude was able to answer all questions and address any concerns I had. Claude actually made the sales process an enjoyable experience! Thanks, Claude.
Business response:
Thank you for the wonderful feedback about your experience and Claude! We appreciate your kind words, and thank you for choosing Rusnak BMW! -Al LeMoine, General Manager
I am not usually a fan of car dealerships but I had an amazing experience here. I have only good things to say about this place and will definitely recommend this dealership and Amir to all of my friends!
Business response:
Jade, I am so happy to hear about your wonderful experience with us here at Rusnak BMW! Thank you for recognizing Amir! -Al LeMoine., General Manager
Had the car I wanted. Gave me a fair price. Mickey is great salesman. The car had everything and more. Would highly recommend talking to Mickey.
Business response:
Richard, thank you for the great review! I am pleased to hear about your experience with Mickey! Enjoy your new vehicle, and thank you for choosing Rusnak BMW. -Al LeMoine., General Manager
I received the email that my BMW was due for service right before the holidays. I made the appointment right after the new year. Elon was my service rep and he handled it all quickly and professionally.
Business response:
Tracey, thank you for the great review and for recognizing Elon! I am happy to hear that everything went smoothly! -Al LeMoine., General Manager
Every employee I came in contact with was friendly, courteous and respectful of time. I enjoyed the experience. I was surprise that they picked me up and my car had been washed and the mats had been shampooed.
Business response:
I am so happy to hear about your excellent experience with our team. I am pleased to hear that everyone you encountered was friendly, courteous, and respectful. -Al LeMoine., General Manager
I have been using Rusnak car service for over 15 years. Currently my service rep is Renee Norris and she is the most amazing service person I had ever dealt with. She goes out of her way to make my service needs easy and enjoyable. I can always depend on her to assist me with my needs. She is extremely courteous and helpful. I purchased my most recent 328i from Rusnak only because I use Rusnak great service and most importantly I could maintain my service rep, Renee Norris. She is the best. Dave Sabedra
Business response:
Dave, thank you for the exceptional review, and for your wonderful compliments to our Service team member, Renee! Renee is a valuable member of the Rusnak BMW team, and she will thoroughly enjoy reading your kind words. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
From the initial call to make the service appointment to the return of my car dealing with Rusnak BMW is truly first class. Robert (Hull) is a pleasure to deal with and I am always confident that the service order he writes up is for just what my car needs. It is a great feeling to have my car taken care of by people who treat me like a member of their family.
Business response:
I am thrilled to hear about your fantastic experience with Rusnak BMW and Robert Hull. The Rusnak family looks forward to working with you in the future! -Al LeMoine., General Manager
Mike Powell is always great to work with. He's very kind and is always responsive. Kyle Wood always performs great service on my vehicle. Rusnak has a fabulous staff, from service to cashier.
Business response:
Thank you for the great review, and for your compliments to Mike and Kyle! We appreciate your business. -Al LeMoine, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.