This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I received good service and timely for the year of my car. Parts had to be ordered and came in timely with no unnecessary waiting.
Business response:
I am happy to hear that you enjoyed your experience here at Rusnak BMW! Thank you for the fantastic review for our Parts Department-Al LeMoine., General Manager
The sales team at Rusnak BMW assisted my daughter in selecting a new car as if they were assisting their own daughter's purchase. At all times we felt that our salesman and the manager were doing as mush as they could to put my daughter into the best optioned BMW she could afford. My daughter left with a positive experience and her first BMW. (We had test driven at Ford, Audi and Mercedes before coming to Rusnak BMW.)
Business response:
Richard, thank you for the great review. I am happy to hear that you and your daughter were extremely happy with the new BMW! Thank you for choosing Rusnak BMW! Al LeMoine., General Manager
We were looking for a CPO BMW X5 35i in the Titanium Silver color with the sports package. I found one at Rusnak in Westlake through the BMW North America Website. As a 5 time BMW owner, and having purchased CPO vehicles through BMW before, I new that time was critical to get the car in the color and options that we wanted. We drove to the dealership and Claude Cantin greeted us as we drove up and made us feel right at home! After the test drive, we went back to the showroom and started the negotiating process. Claude was gr... read more
Business response:
Thank you for this excellent review, and for recognizing Claude! We truly appreciate your business, and we hope you love the beautiful BMW X5! -Al LeMoine., General Manager
Thank you so much Rusnak you guys are great Robert Hull is the best anybody that owns a BMW be courteous to your service advisor and staff there and you'll be treated in the upmost respect.
Business response:
Thank you for the wonderful review, and for recognizing Robert! I am happy to hear that he provided an excellent customer experience. Al LeMoine., General Manager
Renee is a fantastic service manager! Great customer service, loaner car and a very clean car on pick up! All went smoothly. Thank you for a great experience!
Business response:
Jill, Thank you for the great review and for your compliments to Renee! We look forward to working with you again. -Al LeMoine., General Manager
I base my service experience at this dealership on a number of factors. The service advisor was friendly, helpful, and efficient. The repair was completed in the time estimated. The repair is done right. The customer waiting area is comfortable, well lit, and offers numerous local magazines. The coffee and cakes taste good and are complimentary. What more could a reasonable person ask for?
Business response:
Steven, thank you for your compliments to our Service department. I am glad to know that you enjoyed your overall experience, and we look forward to working with you again.-Al LeMoine., General Manager
I enjoy driving my BMW; knowing my car is safe to drive. Robert Hull made sure all my needs were met & handled to my satisfaction.
Business response:
Thank you for your terrific feedback, and for your compliments to Robert. We hope you continue to enjoy your BMW! -Al LeMoine., General Manager
Attentive without the high pressure sales tactics. Best dealership experience we've ever had! Highly recommend to anyone in the market for a new vehicle.
Business response:
Thank you for the terrific review. I am happy to hear that everyone you encountered was attentive and professional. Enjoy your new vehicle, and thank you for choosing RUsnak BMW! -Al LeMoine., General Manager
Just a second time having the i3 in for service. Mike Oliver kept me in the loop regarding the status of the car and was extremely pleasant to deal with.
Business response:
Gary, thank you for the great review, and for choosing Rusnak BMW. Mike will enjoy reading your kind words. -Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.