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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
At final test, the mechanic discovered two more problems which were attended to immediately. (I am required to have 25 words when 14 described the situation completely!)
Business response:
Dave, We thank you for the fantastic feedback. I apologize for the review site policy. Thank you again for choosing Rusnak BMW! -Al LeMoine., General Manager
I arrived on time for my air bag replacement at Rusnak Thousand Oaks and Michael, the service rep was very friendly and helpful and assured me the job would be done in 2.5 hours, which it was. Very good service experience in your store...
Business response:
Alden, Thank you for the great review! I am glad to hear that our Service team provided an accurate estimate of time. Thank you for choosing RUsnak BMW! -Al LeMoine., General Manager
I have been using my local mechanic for years outside Bmw. However after my last visit and having my car for 2 weeks he was unable to fix my car. So I brought it to Rusnak and from the moment I walked in I was greeted by friendly staff and shortly after met my service rep Art Simcox He was very helpful waking me through the process and giving me updates along the way . He made the whole experience very positive for me that I will only go back to Rusnak for service. Even though I am moving to Carmel at the end of the month I ... read more
Business response:
Thank you for this wonderful review and for recognizing Art! I am pleased that we were able to address the issue, and we look forward to working with you in the future! -Al LeMoine., General Manager
roger carroll and his team went really great they're the best. This is the 4th car i bought from him. Westlake Rusnak is a wonderful dealership. Although, i don;t live nearby I travel to buy or lease from them only. They are extremely professional.
Business response:
Thank you for the wonderful review and for your compliments to Roger and the rest of the sales team. We appreciate your continued business, and we hope that you enjoy the new vehicle! Thank you for driving the extra distance to work with us. -Al LeMoine., General Manager
I am very satisfied with the costumer service I received. I am happy with my car and will be back. I strongly recommend Jeff Kaltman, he really took his time with us.
Business response:
I am glad to hear that you had a great experience, and that you received kind and courteous customer service. Thank you for recognizing Jeff, and thank you for the great review! -Al LeMoine., General Manager
Courteous without an appointment, competent and prompt, including friendly employee Martin to transport me to my office. Notice of completion and delivery on time. Car wash was extra benefit gratefully accepted.
Business response:
I am glad to hear that everyone was courteous and prompt during your visit. Thank you for the compliment to Martin, and thank you for choosing Rusnak BMW~ -Al LeMoine., General Manager
The salesman we worked with, Drew Sebring, was very understanding of our needs and got us the car that others had told us didn't exist.
Business response:
I am happy to hear that Drew helped you find your dream vehicle! Thank you for choosing Rusnak BMW.-Al LeMoine., General Manager
Chris Jack and his assistant, Vanessa, are a great team. I couldn't find exactly what I was looking for in options, packages, and color (I'm picky) on the lot and Chris went to lengths to find it. Ultimately, to get exactly what I wanted I special ordered my vehicle with the options, packages, and color that I specifically wanted. It was well worth the wait. The financial processing and paperwork was efficient and a breeze. Vanessa was very informative about the vehicle and took the time to review and explain all of the func... read more
Business response:
Thank you for the wonderful review, and for your compliments to Chris, Jack and Vanessa! I am happy to hear that you ordered exactly what you wanted, and that you enjoyed your experience. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Art, a service manager, is always responsive, flexible, prompt, and gives good communication. Car service is completed on time and he makes it possoble to pick up after hours if I'm running behind.
Business response:
Thank you for recognizing Art, and thank you for the great review! We look forward to working with you again.-Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.