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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
A+ service , I was finished with my oil service within 1-hour and my car was washed too! The price was below an Independents quote
Business response:
Thank you for the great review. We appreciate your A= review for our Service Department, and we look forward to working with you in the future. -Al LeMoine., General Manager
Great customer service from the beginning to the end. Michael Powell is knowledgeable, friendly and very professional. I have been going to him for my service needs for the past 5 years and always been very satisfied.
Business response:
Ramin, I am happy to hear that Michael provided fantastic customer service during your visit. Thank you for choosing to work with RUsnak BMW! We look forward to working with you in the future. -Al LeMoine., General Manager
Our 435i convertible is our second purchase from Rusnak working with Vitaly. He both instances he has out of his way to be cooperative, responsive and helpful. I highly recommend him. On the service side, Mike Powell has been equally great.
Business response:
Will, I am happy to hear that Vitaly and Mike have provided excellent customer service throughout your experiences with Rusnak BMW. THank you for choosing to work with us, and thank you for the fantastic review. -Al LeMoine., General Manager
I took my car to get serviced at Rusnak BMW. This was the first time I was visiting this dealership. The service adviser Robert H, notified me about a recall on my car so I decided to take care of that while I was getting other services done. One of the item that I needed for my car was a spare key. The car was in their shop for over a week and I was provided with a rental car. Somehow the key did not reach their dealership in a timely manner, since it had to come from the east coast. Since I had to come back to the dealersh... read more
Business response:
Thank you for your compliments and kind words regarding our Service department! I am happy that this Service experience stood out as a positive, honest and professional one. Thank you for the great review, and thank you for choosing Rusnak BMW. -Al LeMoine., General Manager
Renee has been our service advisor for several years and always greets us with a smile. This last visit was exceptional needing two cars serviced in two days. When picking up both cars they were washed and vaccuumed as if they were heading to the showroom floor. Thank you Renee and Rusnak!!
Business response:
Thank you for your compliments to our Service team member, Renee! i am happy to hear that we were able to take care of both of your vehicles in a timely manner. We hope you continue to enjoy your vehicles! -Al LeMoine., General Manager
From the purchase experience to the service experience and everything in between outstanding customer care. Mehran is the most professional person in the sales depth. He is a great asset to Rusnak BMW. Jason was fantastic in the service dept. And the new weekend service hours are very convienent. On a scale from 1 to 10 Rusnak BMW is an 11+.
Business response:
Thank you for your fantastic review, and thank you for your compliments to Mehran and Jason. I am glad to know that you have had exceptional experiences in both our Sales and Service departments. We look forward to working with you again! -Al LeMoine., General Manager
If it was not for Mike Powell, I dont think I would go to Rusnak service. He was most curtious and helpful and told us exactly what was done to the vehicle.
Business response:
Thank you for your compliments to our team member, Mike! He will absolutely enjoy reading your kind words. Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager
Rusnak employees were top of the line..courteous, professional, knowledgable, and very helpful, making this purchase the best we've ever experienced (yes, it is also the most we've ever paid for a car, but as we soon found out, BMW is not just another car;-))). Jeff Kaltman was the best sales manager we've ever dealt with, and accolades go to Belle Hormozi and Blake Ramsey as well...thank you all for making this purchase the best ever!!
Bob and team have always been friendly and responsive to my needs It is a pleasure to schedule appointments and receive great attention , courtesy and service
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.