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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Everyone was friendly and professional. All questions were answered, and Shawn Mamo and Diana Audish were a pleasure to work with. Showroom and all facilities were beautiful.
Business response:
James, I am happy to know that Shawn, Diana, and the rest of the Rusnak team were friendly and professional. Thank you for the fantastic review!-Al LeMoine., General Manager
Service associate, Renee, was very helpful and welcoming (happens to be that all other associates were not as welcoming). She addressed my issue quickly and rushed the fix through the department.
Business response:
Thank you for recognizing Renee, and for the excellent feedback. We hope to make your next experience an even better one! -Al LeMoine., General Manager
I loved my recent experience with service recommended and my awesome mechanic Tim who has worked on my cars for the past 6 years. I can always rely on Tim to check and repair any issues . My service advisor Robert Martin was extremely professional and courteous . Thank you crew at Rusbak BMW
Business response:
Susan, I so appreciate your kind review of Tim, Robert, and the Service department. We strive to provide professional and courteous customer service, and I am glad this was no exception. -Al LeMoine., General Manager
We traveled back to purchase another BMW vehicle. This dealer has one of the best selections of vehicles and personnel which made our experience feel like we were one of the family! They met our financial conditions. Jeff, Katie, and Austin are one hell of a team! 100% efficient and gave us so many options that other BMW dealers near where I live could not even match. Will Return AGAIN in three years! :)
Business response:
David, Thank you for the great feedback, and thank you for recognizing Jeff, Katie and Austin! We thank you for choosing Rusnak BMW, and we look forward to working with you again! -Al LeMoine., General Manager
very courteous, took care of my issues, wanted to please. highly recommend. Listened to my concerns and worked hard to resolve any corrections that were needed.
Business response:
Bernard, I am happy to hear that you enjoyed your experience, and that you felt your concerns were heard and addressed. We appreciate the great review, and look forward to working with you again! -Al LeMoine., General Manager
I had an engine light on which prompted me to go to the dealership. I was greeted outside and informed that the brake fluid could not be topped off as this would be a service item. I spoke to Jason who set up an appointment for me on Monday morning. All interactions were professional and courteous. The van driver who brought me back to my house deserves praise for being helpful with a customer oriented demeanor. Great asset for your business. Sorry, I do not have his name. Thank you
Business response:
Norbert, Thank you for the great review of our Service department and for the shuttle service! We appreciate the excellent feedback!-Al LeMoine., General Manager
Scott and the team at Westlake BMW took care of us. They were efficient and kind. Could not ask for a better experience. Thank you!!
Business response:
I am so happy to hear that Scott took exceptional care of your duding your visit! Thank you for working with us, and thank youf for the great review! -Al LeMoine., General Manager
Very attentive, detailed, efficient, friendly experience. Very impressed with personnel, facility and quality of services rendered. Service included air bag replacement/recall, Dealer included tire check/fill, wiper fluid top off, Car wash at no charge! AAAA+++++++++
Business response:
Thank you for the A+ feedback! I am pleased to know that everyone you encountered was friendly, efficient and attentive. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Was referred to the Vitaly Sklar at Rusnak dealership from a client of mine. Ended up being one of the best decisions I've made to go out there and work with him. Experience was nothing less than pleasurable the entire time. Attention to detail was fantastic. Really made the entire experience about my happiness and concerns rather than anything else. Definitely going to be my go to person for all my BMW concerns and purchases in the future
Business response:
Ken, Thank you for the great review. I am pleased to hear that Vitaly provided a fantastic, detail oriented customer experience. -Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.