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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I WAS JUST IMPRESSED WITH THE PROFESSIONALISM OF RENEE,SHE IS A PLEASURE WORKING WITH,WHEN I HAD CONCERNS ABOUT MY BMW SHE WAS VERY KNOWLEDGEABLE ABOUT BMW'S . THANK YOU RENEE!!!
Business response:
Timothy, thank you for recognizing Renee, and thank you for the exceptional review. -Al LeMoine., General Manager
Excellent everything! Sales and time spent and their professional manners and expertise in any facet or concern buying a car. Would highly recommend this dealership to anyone.
Business response:
Beau, Thank you for the great review! I am happy to hear that you enjoyed your experience! We look forward to working with you in the future.-Al LeMoine., General Manager
Claude was great! Excellent follow up but didn't feel pressured. He really did a great job finding the perfect BMW for me. Very knowledgeable and professional! Diana in Finance also very helpful and knowledgeable. Overall a great experience!
Business response:
Elizabeth, Thank you for recognizing Claude and Diana! I am happy that they made this an enjoyable purchasing experience. We hope you love your new BMW! Thank you for the great review and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Prompt Service Attention and Repair, BMW X5 overheat indicator on trip computer, replaced water pump, quick service turnaround, good communication overall, dealership is clean and organized.
Business response:
I am happy to hear that you enjoyed a quick and simple service experience. Thank you for the great review! -Al LeMoine., General Manager
My service advisor Jason took care of me and my 535i from start to finish. He communicated very well with me and gave me updates throughout the day. Would highly recommend Rusnak.
Business response:
I am happy to hear that Jason provided updates and took excellent care of you and your vehicle. Thank you for the great review. -Al LeMoine., General Manager
Car was running rough couldn't find a problem must have done something. Running smooth now. Fingers crossed it stays that way. Thank you Renee
Business response:
Jay, Thank you for the great review, and for your compliments to Renee! I am glad that our Service department was able to address your issue. -Al LeMoine., General Manager
Excellent customer service-- friendly, respectful, accommodating. Anyone working in a service industry could learn from these folks. Their customer-oriented approach, courteous manner, high quality work and plenty of extras make the trip to this dealership painless-- pleasant, even. First rate!
Business response:
I am happy to hear that you received first-class customer service during your visit! Thank you for choosing Rusnak BMW, and thank you for the excellent review! -Al LeMoine., General Manager
Always impressed with Robert and his service. He always remembers me and gives honest straightforward advice. Bought my car at Bob Smith but only get service at Rusnak.
Business response:
Thank you for your compliments to Robert. I am glad that he provides informative and professional customer service during your visits! -Al LeMoine., General Manager
The service team is wonderful from the time you pull up until the time your car is ready to pick up. Renee Norris is wonderful. She takes care of all the details and keeps you informed every step of the way. Love her!!!!
Business response:
Thank you for your kind words regarding our dealership and our team member Renee! I am pleased to hear that you enjoyed your Service experience. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.