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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
quick and responsive service. but what I do not like is being forced to write more words than I originally put forth! so, yes, I give this survey a failing grade!!!
Business response:
I am glad that you enjoyed your experience with Rusnak BMW. I apologize for the word count, as this is a DealerRater review policy, and not a choice of Rusnak BMW. Thank you for your feedback! -Al LeMoine., General Manager
Thank you Robert you are the best and I will recommend you to all my friends and family members although I know everyone is great at this BMW Center.
Business response:
Thank you for the excellent review, and for recognizing Robert! I am sure he will be excited to assist your family and friends. Thank you in advance for the recommendations. -Al LeMoine., General Manager
Mike was very pleasant and helped me right away when I arrived at the dealership. The reason for my visit was because I needed an oil change and was in the area for meetings
Business response:
Thank you for working with Rusnak BMW! I am glad that Mike was pleasant and easy to work with! -Al LeMoine., General Manager
Went far and beyond the call of duty! Claude did everything he promised he would do and more. He really made every effort to keep us as customers and gained our loyalty.
Business response:
Thank you for your excellent review and for your compliments to Claude! I am happy to hear that he went above and beyond to ensure your satisfaction. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
My service advisor, Renee Norris is the absolute best part of getting my X5 serviced at Rusnak. She is honest, up front and diligent to resolve any issue.
Business response:
Jill, Thank you for the excellent review and for your compliments to our team member Renee! I am happy to hear that she provided excellent customer service during your visit! We look forward to working with you in the future!- Al LeMoine, General Manager
I had a great experience over at the Rusnak/Westlake BMW dealer. Mor Milo went above and beyond to help me out with everything I needed. I would one hundred percent recommend all my family and friends to him. Thank you very much for getting me into my new M4.
Business response:
Thank you for the excellent feedback, and for your compliments to Mor! Enjoy your beautiful new, BMW M4!- Al LeMoine, General Manager
Art is amazing as always & service is very good! I also like that it is washed. In addition setting up an appointment was quick & efficient.
Business response:
I am happy to hear that you enjoyed a quick and efficient service experience with Art! Thank you for the great review! -Al LeMoine., General Manager
The entire team is always professional, friendly and great to work with! I have an i3 that's included in the Flexibility Mobility Program so this was just a scheduled maintenance during my car swap- which by the way is an amazing program! Any time we leave SoCal, we swap out our i3 for a loaner - awesome, it's just a little hard to go back to paying for gas, lol. Once again, amazing team, we are extremely happy with Rusnak!
Business response:
Thank you for this excellent review! I am happy to know that you are enjoying your BMW i3, and the Flexibility Mobility Program as well! Thank you for choosing Rusnak BMW, and thank you for your kind words! -Al LeMoine., General Manager
Had the leak in my air-conditiong unit repaired. 2 follow up calls from Jason while car was in service. Price quote @ beginning & if any changes were to occur during repair. Very happy w/customer service, quality of work & time it took to sched an appt. & have work done. Thank you!
Business response:
Thank you for your wonderful feedback. I am glad that Jason took excellent care of you, and that your service experience was pleasant. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 10:00 a.m.