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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I've been really frustrated with all the repairs that have been required for my vehicle since I bought it. It has been called back several times for "Recalls"....I think having to do with the diesel component. And now there is apparently something wrong with the air bags. I've owned over a dozen cars since I started driving 30+ yrs ago, and as much as I love this car, it has been very difficult and expensive to keep up with and I feel a bit as if BMW has not stood behind its product. I take meticulous care of this car and ha... read more
Business response:
Lynette, I am glad that Art Simcox has provided friendly, professional, and thorough customer service. Thank you for recognizing him. He will enjoy reading your kind words. Al LeMoine., General Manager
I had been looking for a new 2016 328i for several months and was assisted throughout the process by Jeff and Darren of Rusnak. They helped me find the car I wanted after several test drives and made the buying process very easy. Will be purchasing again from Rusnak!
Business response:
Evan, I am glad that you found the perfect 2016 BMW 328i with the assistance of Jeff and Darren. Thank you for the great review. We look forward to working with you in the future! - Al LeMoine., General Manager
I have leased a number of vehicles through Roger Carroll at Rusnak and continue to have an excellent experience. Roger is professional, knowledgeable and highly responsive. I would strongly recommend dealing with Roger for your next purchase or lease.
Business response:
Thank you for the great review. I am glad that Roger provides excellent and prompt customer service. Thank you for choosing Rusnak BMW, adn thank you in advance for recommending us to family and friends.- Al LeMoine., General Manager
Harlan is very knowledgeable and helpful. Did have minor issue: It took more than 20 minutes to get the car from the valet; every minute count when you are rushing to go to work.
Business response:
Thank you for the great review and for recognizing Harlan. I apologize that it took some time to retrieve your vehicle from valet. We will use your feedback to improve our dealership. Thank you for choosing Rusnak BMW! - Al LeMoine., General Manager
Bob was awesome, he was with me entirely the whole day helping me decide on the right vehicle for me, great customer service, would absolutely recommend him to anyone looking for a BMW.
Business response:
Pat, Thank you for the great review and for recognizing Bob. I am happy to hear that he helped you select the right vehicle! Thank you for choosing us, and enjoy your new BMW! - Al LeMoine., General Manager
Best customer service ever. Friendly, helpful and will recommend you. I'm so happy with my new ride. Thank you Drew. I'll be back. :)
Business response:
I am so glad you received the "best customer service ever," from Drew! This is such a great compliment. Thank you for choosing Rusnak BMW, and thank you in advance for recommending us to your friends. Enjoy your new ride! - Al LeMoine., General Manager
From the initial phone call requesting service until the conclusion of the service and I drove out, everything was Outstanding. Art took the time to explain all that was done and why. When the car was delivered, the cleanest of any car wash I've ever had; almost like a detail, more than a wash. After multiple experiences at Rusnak, am very happy and satisfied with all my requests and needs.
Business response:
I am so happy that your entire service experience was exceptional! Thank you for recognizing Art, and for the fantastic review. Enjoy your (squeaky clean) car! We look forward to working with you in the future. - Al LeMoine., General Manager
Very helpful service and great staff. Art took wonderful care of us and is really the best. Definitely would recommend getting your vehicle serviced here
Business response:
Andrew I am glad you received excellent customer service during your visit. Thank you for recognizing Art, and for the fantastic review. - Al LeMoine., General Manager
I was helped immediately and with extreme professionalism. Jeff explained every feature of the car, and helped me order exactly what I needed. I was given an accurate ETA for my order and kept informed of its progress. Excellent experience!
Business response:
Ana, I am so happy to learn that you received prompt and professional customer service during your visit. Thank you for recognizing Jeff. I am glad that he helped you order your dream car. Enjoy your beautiful new car! Thank you for choosing Rusnak BMW.- Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 10:00 a.m.