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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I wen't in to Rusnak as a new BMW owner and all my questions and concerns were answered. Thank you Renee! High end coffee machine, pastries and a friendly staff. What more can you ask for. Only issue I noticed on my way home was a long sooty black mark on my beige passenger seat. Next time I will check the car over more carefully, the mark came off after a few minutes with warm water and a microfiber towel.
Business response:
Alexander, thank you for the great review. I am happy that you had a pleasant overall experience during your visit! Thank you for choosing us, and for recognizing Renee!- Al LeMoine., General Manager
Mike Powell has been my service advisor for a few years and has always been professional and friendly. My latest visit was similar to all the others, in a word great. Thanks to Mike.
Business response:
I am happy that Mike has taken great care of you for several years now. Thank you for the great review, for recognizing Mike, and for continuing to choose Rusnak BMW!- Al LeMoine., General Manager
The attention we got from our sales advisor was great. He was extremely knowledgeable and found out information that he didn't know quickly. He showed us some special deals on demos and executive cars and compared them with what we could get new.
Business response:
I am glad that your sales advisor helped you explore all of your options in a friendly and professional manner. Thank you for the excellent review! - Al LeMoine., General Manager
Art Simcox is a great service advisor and cares about cost and what I need for my bmw 335d. Thanks for the time spent with me.
Business response:
Thank you so much for recognizing Art! He is a great member of our team, and he will enjoy reading your review! I am so glad you had an excellent experience with us. Thank you for the great review! - Al LeMoine., General Manager
I was recommended there from my family member that bought bmw he told me dont buy any car before you see Mihran i am glad i did me and my wife are very happy we are thinking to buy another one from Rusnak specialy Mihran and his helper Richard were the best gave us excellent service
Business response:
Joe, thank you for the terrific review! We are happy that your family member recommended us to you, and even happier that you had the same great experience that he/she recieved! Thank you for recognizing Mirhan and Richard! They will enjoy reading your kind review. Again, thank you for the excellent review, and for choosing us! - Al LeMoine., General Manager
Had a wonderful experience buying a factory-built to order 328i through the AmEx car buying program (look online for the AmEx program instructions). I do have an AmEx card but I don't think you must have one as no one ever asked me for my card number (online or in the store). Darren Evans at Rusnak gave me the lowest quote by thousands of dollars compared to other SoCal dealerships in the AmEx program, and also compared to 2 other car buying services. Because it was a custom-built car, I was afraid there would be no "deals" ... read more
Business response:
Thank you so much for this incredible review! I am so pleased to learn that Darren went above and beyond to make this a special and pleasant experience for you. I am also happy that he kept you informed each step of the way, so that you knew what to expect while awaiting your dream car! Thank you for also recognizing Jess. We are so happy that you had an excellent experience all around. Thank you for choosing us, and for the the excellent review! - Al LeMoine., General Manager
Always quick service that covers all my BMW needs. Employees are very friendly and eager to create a comfortable and enjoyable environment. I have taken my BMW's here for the last 5 years and I will never to go anywhere else!
Business response:
Firstly, thank you for choosing Rusnak BMW for the last five years! We so appreciate your continued patronage. Secondly, thank you for the excellent review. I am happy that we have met and exceeded all of your BMW needs! Thank you so much for your feedback! - Al LeMoine., General Manager
Low pressure Salesmen and are willing to spend the time with you to ensure you get into the car that is best for you. Server department is terrific as well.
Business response:
We understand that buying a car is a huge purchase. We are glad to know that you felt you could take your time and get the best car fo you! Thank you for also recognizing the service department. Thank you for the excellent review, and for choosing us! - Al LeMoine., General Manager
Fast and courteous. Great follow up It was just an oil change, but I was treated as if it was serious service and I was a VIP
Business response:
Mark, thank you for the great review! We are happy to know that you had a fast, easy and pleasant experience! You are definitely a VIP in our book! - Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 10:00 a.m.