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BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
what started as normal service-became more when a coolent leak was found..service provided a loaner..and the service advisor kept us informed--delivered the car. thanks. marlen
Business response:
Thank you for your review. We appreciate your trust in us to assist you, and we're grateful for your business. Please drive safely out there, from the BMW Northwest team.
We had a great experience with Morgan buying our used X1. We knew what we were looking for and he answered all our questions and was very helpful but not pushy. We were happy to drive from Seattle to support a family-owned dealership.
Business response:
Thank you for the review! We are so glad to hear that Morgan delivered such a successful purchase experience. Drive safely, and we hope to see you back again at BMW Northwest. Safe travels!
Pleasant greeters. Easy loaner process. Repaired quickly by resetting battery. Car was test driven 20 miles for an audio problem. Hmm? Cleaning and vacuuming was well done. Service rep Mike was very professional.
Business response:
Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Mike and the BMW Northwest team. Drive safely, and we hope to see you back again down the road!
Excellent customer service. Very clean facilities. Friendly employees. Courtesy explanation of service performed. Identification of potential problems.
Business response:
Thanks so much for taking the time to recommend BMW Northwest. It means a great deal that your experience with us went seamlessly form start to finish. We look forward to your next visit with us!
Kevin was professional, he listened and the whole buying experience a pleasure. We will probably buy another car from him later this year.
Pleasant experience with David at the BMW dealership service yesterday. He was very helpful and professional.
Business response:
Thank you for the five-star review and for giving a shoutout to David. - The BMW Northwest Team
The new process of checking in where customers wait in their vehicle is not customer friendly.
Business response:
I am sorry to read this feedback. We want the most for our guests, and I would appreciate the chance to speak with you so I can better understand what happened here. If you are willing to discuss this further, please contact me directly. Thank you, Jay Senon - Service Manager - 253-896-2502
Very responsive to needs, friendly professional service. Service advisor keeps you informed of any problems found. Great dealership.
Business response:
Thank you for the great review! We are so glad to hear that you had a successful service experience working with the BMW Northwest team. Drive safely, and we hope to see you back again down the road!
Tony was very helpful throughout the whole process. Whole times i was there. They made me feel really comfortable
Business response:
Thanks for taking the time to recommend Tony and the BMW Northwest team. We're happy to hear you got to go home happy. Safe travels in the new year!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is open now. It will close at 5:30 p.m.