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BMW
- Automotive
- Norwood, MA
About this business
Location details
920 Boston Providence Tpke, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I recently purchased a 2006 BMW 330xi and am extremely happy with the overall experience. I went in expecting to get a 325xi and ended up with a nicer car at a better price! My sales person Patty Majeski continually went above & beyond to satisfy my needs and ensured that the overall experience was pleasant. Even after 6 tireless hours of negotiating, Patty was patient and willing to do whatever it took to get the deal done. I've had several cars in the past, but the experience at BMW Gallery of Norwood was exceptional and I... read more
This is the 2nd BMW i have purchased, have worked with Kevin for a number of years and I now consider him a good friend. Kevin has recently relocated to the BMW Gallery of Norwood from Norwell, I live in Weymouth (1 mile form Norwell Gallery) and have decided to travel to Norwood for any purchase and or service issues with my BMW’s. The reason I will travel out of my way is very simple, for the great service that Kevin and his team provides……highly recommend this great Team!
I just purchased my second BMW from the BMW Gallery of Norwood. Overall, I am very pleased with this dealership. The pricing is reasonable; however, I'm also fond of their service department. Although they have made a few minor mistakes, my service Advisor, Kim, handled them with the utmost professionalism. Having had horrible experiences with Chambers, taking the trip to Norwood is well worth the savings of mental anguish. Moreover, for those servicing an older BMW, the labor rate in Norwood is a fraction of that in the imm... read more
I was able to arrange same day service for a routine maintenance service. It take a few times of phone tag to actually connect with a service agent. Instead of having you hold for the next available operator, the receptionist, just drops you into an agent's voicemail. The agent did call back quickly, but as with anyone's voicemail, you don't feel like you are going to be taken care of at the start. There is a large waiting area with vending, a TV and desks, which makes waiting easier. Overall, the service was good.
This is the second new Bmw I have purchased here. I have been bringing in my trade in here for the last 4 years and Wayne Emanuello has taken very good care of my car, work was always completed and was always done on time. I just bought a Z4 roadster.I was given an excellent price for my Z3 trade and given a good discount off the new car. John worked very hard to get my business and he was very knowlegable about the car and its features. He also made the buying process a little more enjoyable and I really did my homework on ... read more
We arrived at the dealer on a Saturday morning to look at the 745LI. Jim greeted us warmly, and was extremely polite and professional throughout the process. After a 40 minute test drive, we settled on a price, got financing lower than credit unions, and took delivery the next day. The delivery process took about an hour - explaining all the features. We now have 12,000 miles on it. There have been some electrical/recall problems, but the service department has done an outstanding job in accommodating our needs. The loaner c... read more
I went in for an oil change, inspection sticker and switch out one tire. I was there for 4 1/2 hours. I had an appointment but still had to wait that long.
Business response:
Thank you for informing me about your situation. Please know that we are looking into your concerns, Alex Atcher the General Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
"Had a good sales experience but had a couple service..." Had a good sales experience but had a couple service items that needed to be addressed. Scheduled a service appointment and was told a needed part was ordered. Arrived at the scheduled appointment, dropped off car and was told later that the part was not ordered, so the service call was a waste of time. The part is needed to pass inspection, and we've been driving without inspection for almost 3 weeks Was then assured the part was ordered and rescheduled the appointme... read more
Business response:
I would like to apologize for your frustrating experience, as we expect a better review from our customers. I will be addressing the lack of communication with my team as your time is important to us and it was never our intention to cause you any inconvenience. I would like the opportunity to step in and assist to ensure your vehicle passes inspection and you receive the parts you need. If you would be willing to speak further with me, please give me a call. Thank you, Alex Archer - General Manager - 781-278-1417
"Lack of Transparency. I bought a BMW X3 from BMW of..." Lack of Transparency. I bought a BMW X3 from BMW of Norwood along with a prepaid service plan wich I tried to cancel as will not need anymore but they refused to refund and they never provided a copy of the warranty and service contracts.
Business response:
Mr. Ugalde, it is never our intention to mislead or take advantage of our guests, and I am sorry to hear your experience has made you feel differently. I also apologize we couldn't do more to help here. The BMW Service plan that you purchased is not administered by the dealership and is therefore not cancellable through the dealership. We have attempted to help. Upon reviewing your file I do see that you did indeed sign for and receive a copy of the document with full disclosure of the terms. I would be happy to speak with y... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,447 reviews.
When is BMW open?
BMW is closed now. It will open at 12:00 p.m.