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BMW

4.6

About this business

Location details

8710 W Broad St, Richmond, VA, 23294, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 7:00 p.m.
SunClosed
4.63,536 reviews
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shawn1's profile image
shawn1 
10 years ago

The sales staff at crown bmw on west broad was very professional, and very aware of our needs, Our sales guy showed great patience, giving us the opportunity to make the right choice. thanks Yousaf. 

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burkeoff 
10 years ago

I purchased a 2011 BMW 328 (certified pre-owned) on 4/8/15. Philip Moo and Peter of the sales staff were excellent - they discussed the brand, quality, and features of the car. The test ride showed all of the driving features of the vehicle. The car itself looked almost brand new - and it drives great, just as expected from a BMW. Charles Armstrong in the finance department took time to explain all of my options in purchasing the car and showed me how to save money on the financing - very much appreciated! Overall i was very... read more

Business response:

Thank you for the 5 star review! I'm thrilled to know that you had such a wonderful experience with Richmond BMW and we look forward to helping you again in the future. Enjoy your BMW 328! Best, Matt Perry, General Manager 

Tedhixson's profile image
Tedhixson 
10 years ago

From the moment we walked in the door, we were treated with respoect and courtesy. From the Sales Manager to the Salesman to the Business Manager, they listened to us and provided an exceptional experience. My wife is very pleased with her new Mini Cooper!! 

TamaraS's profile image
TamaraS 
10 years ago

This was the best experience I have had purchasing any car in the past 30 years. Steve Lerner set the standard by facilitating a seamless process for my first BMW purchase. I received an immediate response to my internet inquiry, and within 24 hours of test driving with Steve, I was driving home in my new BMW! Steve is very knowledgeable, enthusiastic and efficient. He made the process quick and painless and was a joy to work with in every way. The entire dealership team provided top-notch customer service and attention to d... read more

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Sodeba 
10 years ago

I always dread purchasing a car but this experience was by far my best and painless. I didn't plan on purchasing a car the day I came in. I only planned on test driving. I ended up buying the car of my dreams and they made sure I got everything I wanted. I received excellent care. Thank you Jonathan, Paul and Kirk 

Business response:

Thank you for the 5 star review! I'm so glad to hear that you had such a great experience with us and we hope to help you again in the future. Best, Matt Perry, General Manager 

elenajane's profile image
elenajane 
10 years ago

I have not bought a car in 10 years and Steve was very patient and fun to work with. He knew from the beginning I was just starting to look at cars, and I never felt pressured. He knows so much about BMWs! 

Business response:

Thank you for the great review! I'm so glad to hear that Steve made your experience an enjoyable one and we hope to continue to serve you in the future. Best, Matt Perry, General Manager 

Msamberv's profile image
Msamberv 
10 years ago

Excellent care! Eddie always delivers 1st class service. Thank you! Anytime I have needed anything done for my vehicle(s) with or without notice.... Eddie and staff always get things taken care of swiftfully! 

Business response:

Thanks for the 5 star rating! I'm thrilled to hear that you received top notch customer service and that Eddie takes such excellent care of you and your vehicle. Please let us know what we can do for you during your next visit. Best, Matt Perry, General Manager 

lawahoo2001's profile image
lawahoo2001 
10 years ago

I really liked the folks at this dealership. Very friendly service and good customer care. They helped me custom order my BMW w/o any obligation to buy. They also offered a fair price on my trade-in. Shout out to Amber, Thad, and Charles who were excellent client advisors. 

Business response:

Thank you for the great review! I'm thrilled to hear that you had such a wonderful experience with Richmond BMW and we look forward to helping you again in the future. Best, Matt Perry, General Manager 

rajbansjoshi's profile image
rajbansjoshi 
10 years ago

My wife and I have been looking for a car for sometime and that's when I submitted for an online quote. Steve got back to me almost instantaneously and provided me all the information along with all the options that I had. He didn't inundate me with extra unnecessary details but gave me the right information. As we were in the process of deciding a car, he was really good in explaining all the features of the BMW X3 for which we took a test drive. What impressed me really is that they were pretty knowledgeable about their ca... read more

Business response:

Thank you for the 5 star review! I'm so glad to hear that you enjoyed your time with Richmond BMW. Please let us know if we can help you with anything in the future and we will be glad to do so. Best, Matt Perry, General Manager 

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.6 star rating with 3,536 reviews. 

When is BMW open?

BMW is closed now. It will open on Monday at 8:00 a.m.