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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I stopped in without an appointment with some questions about my 6 month old X5. Steve Lerner is literally a BMW Genius and immediately came out to help me. Not only did he drop everything to come help me so I didn't ave to wait, he went above and beyond to show me many features of=n my car that I was not using. I was so excited about my car (again) when I left there. Steve is definitely a topnotch employee and represents BMW well. Thanks Steve!!
Business response:
Stacey, thank you for the 5 star review! I'm thrilled that Steve was able to introduce you to some great new features in your vehicle and that you left with a smile. Please let us know how we can help you again in the future. Best, Matt Perry, General Manager
Excellent sales experience with Steven Lerner. Would refer friends and family to Steven. Received a fair value on the trade-in of our 2003 M3. THANKS!
When my 2005 X3 began experiencing service issues, I asked Dennis Morgan (my long-time BMW service associate) to recommend someone to assist me in replacing the vehicle. Dennis referred me to Steve Lerner. Steve and I hit it off right away and he was able to find me a great 2013 BMW X3 that had everything I wanted, and more. Dmitriy and Adam were also great to work with during the process. I felt very comfortable with the entire Richmond BMW team and would certainly recommend Richmond BMW to a friend or associate.
Business response:
Thank you for taking the time to leave such a great review! I am so glad that Steve, Dmitriy, and Adam were so helpful in the purchase of your X3 and we all truly appreciate your recommendation. Please let us know what we can do for you to make your next visit even better! Best, Matt Perry, General Manager
I needed to buy a used car and we had deceided on a BMW - I had been shopping the internet trying to find a good deal, and I went into Richmond BMW specifically to look at a car for my daughter to drive. I ran into Steve Lerner on the lot and he was quite honest with me about the downsides of the car I went there to see. I then inquired about another one that I saw which had apparently just hit the lot. We searched the lot and found it and both realized this seemed like a good one. The car had just come in so he expedited th... read more
Business response:
Thank you so much for the outstanding review. Customer satisfaction and finding the right car for each person's individual needs is top priority for us. I'm thrilled to hear that Steve took such wonderful care of you and we hope to have the opportunity to work with you again in the future. Best wishes, Matt Perry, General Manager
Yousaf Omaid was an exceptional.sales representative. He was friendly, courteous, and extremely knowledgeable. In addition, Charles Armstrong was an exceptional financial manager. They are both great assets to the dealership.
This is my second new BMW and first European Delivery. The experience with Steven Lerner and Richmond BMW – West Broad could not have been any more pleasurable. Steve is not only a genuinely good person to start with he’s responsive, passionate and well versed in BMW’s line-up (and their history for that matter!). His patience in answering questions and laying out expectations for European Delivery made the entire experience that much easier and more enjoyable (not to mention responding every single time to what seemed to be... read more
Business response:
Wow! Thank you for the absolutely outstanding review! I am so proud to hear that we were all able to make your experience with Richmond BMW stress-free and enjoyable. Please don't hesitate to reach out to us with anything we may be able to help you with in the future. Enjoy your M4! Best wishes, Matt Perry, General Manager
Thank you so much Rebecca for my first new BMW, she is an excellent sales person actually the best. And the fiance guys are the best they worked really hard to assist me and for that I am truly grateful. this dealership is not like any other that just looks out for there own interest but for the interest of there customer. Rebecca kept me focus and out of doubts when i kept denying my possibility of leaving with a car. she is the best loveeeee her. And also they helped me to get back money from my trade through my gap insura... read more
Business response:
Rebecca, thank you for the 5-star review! I'm so happy to hear that our team made your entire experience fantastic. Customers always come first at Richmond BMW. Please let us know how we can assist you in the future and we look forward to working with you again. Best wishes, Matt Perry, General Manager
Thank you Steve Lerner! This is my 2nd BMW & it only gets better! Steve is an excellent sales advisor & a pleasure to work with- very thorough, attentive to detail, follows through and truly cares about customer satisfaction all the way to the end!
Business response:
Thank you for the outstanding review! I am thrilled to hear that Steve was such a pleasure to work with. Customer satisfaction is always our number one goal. Please let me know how we can help you again in the future. Best wishes, Matt Perry, General Manager
I wanted to compliment Richmond BMW on my recent purchase experience. Yousaf was professional during the entire process. We had a few communication bumps along the way which is not unusual when buying a car. However his follow up to assure everything was to my satisfaction was everything I could have expected. I also want to compliment Matt (GM) for his help during the process. He made sure at his level everything we discussed was done to my satisfaction and I want to compliment him on the experience I received at his dealer... read more
Business response:
I truly appreciate you taking the time to share the details of your experience with me. Customer satifaction is our number one priority, so I am thrilled to hear that you had an excellent buying experience with Richmond BMW. Please let us know how we can help you again in the future. Best, Matt Perry, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 8:00 a.m.