BMW

jdechent 

on DealerRater

10 years ago

I am extremely satisfied with your service adviser Eddie Dunn. I am a returning customer and have worked with Eddie Dunn on every occasion. He is straight forward and honest. I fully trust him with any repair decision on my vehicle. He is an asset to Richmond Crown BMW. Please forward my acknowledgement of his excellent service to him. Also I am extremely pleased with the work done by Michael Moore one of your technicians. He was very fast and thorough with his work and got me back on my way in no time!!! I will be a lifetim... read more

Kathryn 

on DealerRater

10 years ago

Over the past several months I have shopped and driven ALL of the luxury car manufacturers in our area. I decided on BMW because of Mark Revely! Mark kept me updated on the models that he had available and even worked up financing options for me online. He patiently gave me every piece of information that I needed to help me make an informed decision. Mark's attitude of helpfulness and professionalism exceeded that of any auto dealership I have ever dealt with! The team of Mark, Dmitriy and Josh gave me a fair price for my t... read more

FF1107 

on DealerRater

10 years ago

I had been looking for a specific car for some time and stumbled upon a used one at this dealership. Not only did I get information on the car almost instantaneously but I also received a phone call and follow up information early the next morning. Through the process, Steve made a very sincere but not pushy effort to understand what I was looking for and try to accommodate my price range/needs/desires/etc. When we found what we were looking for, he even went to a competitor to answer some of my questions on the car I ended ... read more

Alexxsaadyy 

on DealerRater

10 years ago

Like anyone looking for a new car, our first thought is to shop around. Hopefully the process is easy, and in the case of a trade in, you hope to be offered enough where you can pay off your existing loan and have enough to take a chunk out of your loan amount. I by no means walked into BMW of Richmond on 3/2/15 thinking I would leave with a new car that met my exact needs, wants, and specifications. After almost 6 months of researching, test driving, haggling, Craigslisting, and tearing my hair out(wishing the process was e... read more

ag668 

on DealerRater

10 years ago

I was introduced to Steven Lerner when I happened to wander into the dealership unannounced one Saturday afternoon, considering a possible purchase. Steve spent several hours at that initial point to learn more about me and my interests, making recommendations without being pushy on a potential sale. His approach was sincere, personable, passionate, and extremely knowledgeable about the products offered by BMW. While Steve exemplifies these traits, the same friendliness and professionalism carried through the other staff tha... read more

bedodge 

on DealerRater

10 years ago

I ordered our 2015 335i back in December because I wanted something very specific. We picked it up on Monday, February 23rd. Rebecca was my salesperson and she was great. Patient, informative, knowledgeable and a just an exceptionally pleasant personality. When my wife and I arrived to pick up my car she had it in the showroom polished and ready to go. Thad introduced himself and asked if there was anything he could do to help, if not now, he wanted us to know he was there if we needed him. Rebecca handed us off to Heather i... read more

jpb_uva99 

on DealerRater

10 years ago

I have worked with Steven Lerner twice now. Most recently, he worked with me in December 2014 for the purchase of a used 3 series. I was purchasing from out of town, and he was readily available over email as well as phone. His balance of friendliness, work ethic, and knack for providing options that would best fit my goals/interests for this purchase were spot on. What meant the most to me was that he followed through on his word promptly without exception. That type of service is worth driving in from out of town in my boo... read more

prufrock 

on DealerRater

10 years ago

Great people. The dealership sales floor is cluttered with power cords along walls, not so clean, but bustling with activity. I have visited the BMW factory and the factory floor is cleaner than the dealership sales floor. 

tiffandrich 

on DealerRater

10 years ago

Went in for info on a 3 and 5 series, was greeted promptly at the door by Kirk. Kirk looked up my info and identified that I had made an online inquiry for info and handed me off to Steven Lerner who had my contact info. Steven was great! Very knowledgeable and friendly without being pushy. He was patient and thorough throughout my 2 hour + visit. He shared some small nuances of the car that I think some "typical" salesman usually gloss over. He introduced me to the sales manager (Dmitriy) and Thad, person that manages all o... read more