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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
They made several promises before the sale to help convince me to buy from them and have so far lived up to every one of them. Very pleasant people to work with.
Business response:
Thank you for the great review! We strive to exceed all expectations and to keep our word before, during, and after the sale. Please don't hesitate to let us know what we can do for you during your next visit. Best, Matt Perry, General Manager
I've been shopping for a E46 M3 for some time now and finally found one at Richmond BMW/Mini. The car was not ready for resale due to it being a trade in, but they allow me to review the car and explain everything they was going to need service prior to the purchase. This was not my 1st purchased at Richmond BMW, their customer service is the reason for my returning on top of having the vehicle I am searching for. Thanks to everyone whom assist with my recent purchase. Harry Nguyen
Business response:
Harry, thank you for taking the time to leave your feedback! I am so happy that you found what you were looking for at Richmond BMW and that you received good advice reagarding the vehicle. We appreciate your continued loyalty and look forward to helping you in the near future. Best, Matt Perry, General Manager
People are really friendly there. Steve and Charles were very efficient in helping me understand the car and process the payment. Steve was very patient during my calls and visits. Charles also gave me many financial options and recommendations. E.T. was doing the transportation job for me, and he was a very interesting guy if you have a chance to talk to him! The whole experience was good in there, though at first there was a little communication problem, but the people there acted quickly in solving it.
Business response:
Thank you for the fantastic review! I am thrilled that we were able to make your experience as enjoyable and easy as possible and we hope you will let us know what we can do for you in the future. I will be sure to pass the compliments along to the team! Best wishes, Matt Perry, General Manager
From the day I purchased my first BMW (328) in 2009, I have received nothing less than exceptional customer service. The sales and finance staff took our latest request and worked wonders. I have no reason to consider another dealership. Thanks to our entire team over the years!
Business response:
Thank you for the outstanding review! I am beyond thrilled to hear that you have received such exceptional service over the years from Richmond BMW and that we have maintained your loyalty throughout the years. Please let us know what we can do for you during your next visit and we look forward to seeing you soon. Best, Matt Perry, General Manager
I recently purchased a 528i as a Christmas gift for my wife. This was the second vehicle I purchesed from Richmond BMW and can honestly say they are always a pleasure to deal with. Steve Lerner was our saleman for both transactions. He makes the buying experiance fun and really goes the extra mile. Not only did Steve take the time to help me with choosing the vehicle, he's spent over an hour with my wife after we purchased the car to show her all of the features. I would recommend Richmond BMW and Steve Lerner for an unmatch... read more
Business response:
Thank you for the fantastic review, Erik! It makes me proud to know that Steve did such a wonderful job with your purchase and that you had a fun and interesting experience. I hope your wife enjoys her new 528i and please let us know what we can do for you during your next visit. Best wishes, Matt Perry, General Manager
I always service my car at Richmond BMW. The customer service is awesome. The service team always can help you figure out what exactly you need and are extremely pleasant. Mike got me in and out in the morning with a loaner in a matter of minutes. When I got my car back , I thought I would miss the beautiful loaner they let me use, but my car looked so great and was cleaned (for free ) I was so pleased to get back in it. Will always do business here !
Business response:
Thank you for the outstanding review! I'm thrilled to hear that Mike took such exceptional care of you and your car. We appreciate your loyalty and look forward to helping you again soon. Best, Matt Perry, General Manager
Rebecca gave me very good information and advice for my decision as to whether I would repeat owning another BMW X5. She followed up well while patiently respecting my multi-week decision making process and interest in comparing other auto makers. I would certainly recommend her, the BMW brand and this dealership. They also have a very experienced and fair maintenance leader in Alan Bettley. David Pendlebury
Business response:
David, thank you for the 5 star review! I'm very happy to hear that you had such a wonderful experience with Rebecca and we appreciate your recommendation. Please let us know what we can do for you in the future and we will be glad to help. Best wishes, Matt Perry, General Manager
I shopped around for 3 months. The worst part was dealing with the sales people. However, Steve Lerner was very sincere. When I arrived tired from my long drive, I was so delighted to see that Steve had everything printed and waiting for me with my name already on the documents. He made car buying so easy. He wrote the book on car buying made easy!
Business response:
Thank you for the 5-star review! I'm glad to hear that Steve made your car buying experience a dream and we look forward to helping you again in the future. Best wishes, Matt Perry, General Manager
I recently relocated to Richmond from Ohio. My 2011 X3 needed service, so I searched the BMW website to find the nearest dealer. Upon my first visit I met Eddie Dunn. Eddie is great to work with! He was accomodating, thorough, informative, knowledgeable, and friendly. A great service partner! The very same can be said about Rocky the evening Service Writer and Richard - an amazing technician! Very friendly, thorough, accomodating, and willing to explain repairs in great detail. I walked through the showroom to see the 2015 B... read more
Business response:
Wow! Thank you so much for taking the time to leave this wonderful review. It makes us so proud of our entire team to hear that everyone made your visit to Richmond BMW so fantastic. Customer satisfaction truly is our top priority, and we work very hard to make that sure it happens. Thanks again for the great feedback and we look forward to helping you again in the future. Best wishes, Matt Perry, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 8:00 a.m.