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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I recently moved to the area and was looking to buy a new car. My parents scouted out the various options and suggested Richmond BMW. First, I was very impressed with the amount of information they sent me via email. I got a great sense of their inventory and felt really prepared by the time I hit the lot to talk specifics. When I got to the lot I met Steve who had set aside one of the cars I was interested in. The experience was great, Steve showed me everything I needed to know about the car, including some things I wouldn... read more
Business response:
It was a pleasure working with you! I'm happy we were able to provide you with a good deal of information before even visiting the store. I'm also pleased to hear Steve was able to answer all of your questions while also providing you with great advice. We look forward to seeing you again! All the best, Matt Perry General Manager
My mother bought a car from Steve Lerner and he was very helpful and patient. We enjoyed working with him. A very nice and helpful guy. Josh Alford was also helpful and very pleasant to work with.
Business response:
Thank you for writing to me about your experience. Steve and Josh are great members of our team and I'm happy to hear they were helpful during your mother's purchase. Thank you for your business, Matt Perry General Manager
An excellent experience! Steve was very knowledgeable on the car and was very helpful with financing. He was a pleasure to work with. Thank you Richmond BMW Mini
Business response:
Josh, thank you for your 5 star review! Happy to hear you and your daughter were pleased with your experience with Steve. We hope to see you again. All the best, Matt Perry General Manager
Aaron, Steve and the rest of the team at BMW were incredibly helpful throughout the entire process of buying a new car. They took the extra time to educate me on the many options available, and to work on my timeline of finding a car that met our needs. I highly recommend anyone interested in buying a BMW to give them a call, they will work with you to meet your needs.
Business response:
Walt, thank you for writing to me about your experience with Aaron, Steve and the rest of the team. I am pleased to hear you received a great buying experience. We look forward to seeing you at your first scheduled service appointment. All the best, Matt Perry General Manager
Life changes and a move, required we sell a BMW Z4. After a lot of frustration trying to market and selll the car ourslves, and after an insulting offer we received at another dealership, we decided to try Richmond BMW. Short version relating to the sale....Dmitriy drove the car, asked us a few questions, and made us a fair offer. Steve Lerner helped us with the necessary paperwork, and had a check for us qiucker than we thought possible........... We are now "short" a vehicle, and looking....... Fast forward........ having ... read more
Business response:
Wow! After servicing your vehicle with us, you will have had the full Richmond BMW experience! I am thrilled to hear Josh, Steve and Dmitriy were able to make all 3 of your experiences quick and painless! Look for your review on this week's #FeedbackFriday on our Facebook page. Thank you for your kind review! We look forward to seeing you at your next visit! -Matt Perry General Manager
My husband and I had to make the difficult decision to trade in the best car we have ever owned for something that was more highway dependable and up to date. Steven Lerner along with many of the other associates at the dealership worked tirelessly to get us the car we wanted in a very short amount of time. Steven was friendly, professional, and treated us like he truly cared if we came out happy on the other side of our car shopping experience. It has been nearly 8 years since my husband and I have purchased a car (mostly d... read more
Business response:
Christen, I am happy to hear my team eased your worries from a previous experience by showing you the Richmond BMW/Crown MINI way! I hope you are enjoying your new vehicle! We appreciate your business. All the best, Matt Perry General Manager
This dealership makes buying a car an easy and pleasant experience. Steve Lerner was my sales rep and he was great to work with. I bought a used BMW 328I that was a few years old and I traded in my car as well. The car I bought is in pristine condition and I was also very satisfied with what they gave me to trade my current vehicle. Between Steve, Thad and Josh, they answered every question and accommodated every request I had. It is the best car buying experience I have ever had. They made me feel like I was buying the most... read more
Business response:
The best experience you have ever had? That is music to my ears! Steve, Thad, and Josh are all great guys and excellent assets to our team-- I'm happy you were satisfied with the service they provided. We appreciate your business! All the best, Matt Perry General Manager
I actually purchased a 2011 Hyundai Elantra Limited that had been traded in for a BMW the week before. Steve Lerner was my salesperson and he was fantastic. I first contacted him by email, since I live 2 hours away from Richmond, in Hampton Roads. He went out & personally took extra pictures of things I couldn't see from the listed pictures. He was willing to reserve the car for me just by taken my credit card number. He didn't even run the card! When I arrived he was with another customer, but asked the gentleman to switch ... read more
Business response:
Steve was actually this month's employee spotlight! He is an excellent asset to our team and I'm happy he provided you with a fantastic experience. I look forward to seeing you at your next visit. All the best, Matt Perry General Manager
After suddenly needing to purchase a car after an oil change gone bad I decided to drive the mini. My previous car was a mini but I had had trouble with service. After Steve's diligence and Dan's knowledge and expertise, I was sold. When I bring the car in for service I will be able to get a loaner as long as an appointment is made. I purchased the extended service which get me free service for six years or 1000,000 miles. Could I ask for more? No! And although I went in looking for a low mileage used car, the deal on my bra... read more
Business response:
Ann, thank you for such a kind review! Steve was actually this month's employee spotlight. I am glad he has continued to shine! Daniel is also a great member of our team and I am pleased to hear both men helped you make a decision you are happy with. Congratulations on your new MINI! Welcome to the family! All the best, Matt Perry General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.