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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
The entire staff at Richmond bmw made my buying experience a first class experience. Would highly recommend them to anyone looking to buy a new car.
Business response:
John, thank you for writing to me about your experience. I am pleased to hear Anton made your buying experience with Richmond BMW a "first-class" experience. Thank you for your business! -Matt Perry, General Manager
I purchase my car in Arizona and had it transferred to Virginia 3 years ago. Richmond BMW completed the inspection and all the scheduled maintenance. I have had several visits over the 3 years and each time I schedule an appointment with Tim Peterson. He is very knowledgeable and provides excellent customer service. He always make sure the service time fits my schedule and ensures all the necessary services are performed as scheduled and completed timely. He answers all my questions and I leave feeling good about my BMW serv... read more
Business response:
I'm glad to hear Tim has continued to provide you with knowledgeable customer service. We strive to provide this level of excellent service to all of our customers. Thanks for taking the time to send us some kind words. Best, Matt Perry General Manager
Everyone at the dealership was very friendly and professional. I was introduced to Steve Lerner on my first visit who then spent almost 2 hours with me reviewing the BMW and taking me for a test drive. This was my first experience with BMW and I was most impressed. I felt comfortable with Steve and he made sure I was kept informed after I ordered the vehicle. Matthew Perry also stayed in the loop and made sure I was comfortable with the process. My new 428i convertible arrived last week. It is a beautiful vehicle that my wif... read more
Business response:
Congratulations on the purchase of your new 428i convertible. Steve and I would like to thank you for taking some time to send us some kind words! We appreciate your business and look forward to seeing you again! All the best, Matt Perry General Manager
The service was excellent. Team work was great. However, pricing could have been a little better. Overall, experience was great. Thanks to James and his team. You rock!
Business response:
I'm happy to hear you received excellent customer service from James and the rest of our team. I apologize if you weren't pleased with our pricing, hopefully next time, this will be something we can work with you on! All the best, Matt Perry General Manager
Aaron (the new car sales manager) and Steven Lerner are very professional and ethical sales managers. My wife and I are looking for a convertible sports car and felt that after visiting BMW of Richmond we got very good and thorough information from Steve. I would certainly recommend this dealership and Steven as sales professionals. and Aaron
Business response:
Thank you for recognizing Aaron and Steve-- they are definitely valuable members of our team and I'm happy to hear you and your wife received professional service from them while purchasing your new convertible. We hope to see you again soon! All the best, Matt Perry General Manager
I have had my cars serviced at Richmond BMW for a few years and have always found Dennis Morgan to be kind and helpful. Dennis has done his very best to accommodate my schedule, to explain programs offered by the dealership and to work with me to understand issues. It's Dennis' overall attitude towards me and his job that keep me coming to Richmond BMW rather than investigating some other options in Richmond. Joey Harris has more recently helped me with a warranty program. He was responsive, patient and very professional. La... read more
Business response:
I am pleased to hear you have received the utmost levels of customer service from Dennis, Joey, and Alan. It is always nice to hear about a member of our team, but hearing such great feedback on three of our guys is great! Thank you for your continued loyalty. We appreciate your business! -Matt Perry | General Manager
No other car dealership in Richmond can compare to the service and friendliness provided by the Richmond BMW service advisory team, especially Josh Garrett. I have had many visits over the past few years that were all very pleasant and sent me home satisfied. Josh, my service advisor, has always went out of his way to make sure I was taken care of and happy; this experience alone will keep me a BMW driver for life. As for the sales team, I don't have many positive comments for this area, as DC BMW dealerships offer significa... read more
Business response:
Logan, Thank you for doing some research on local dealerships. We are always looking to improve and your feedback is important. We will definitely look into your pricing suggestions. I appreciate your extraordinary review of Richmond BMW and of our team member Josh! Thank you for your business! We look forward to seeing you next! All the best, Matt Perry | General Manager
I had a unexplained noise coming from the front of my X5 when turning left or right. My automobile was using and unexplained amount of oil to me. However, Tim Peterson was very familiar with the service history of my cars and researched the problem while working closely with the mechanic. They were able to pinpoint the problem and fix it in a timely manner.Mr Peterson was great in informing me on what was going on with my automobile as well as explaining to me what parts have been replaced and service that was done(in real l... read more
Business response:
We would like to agree-- Tim is number on in customer service, in fact we like to think our entire team is! Thank you for taking the time to tell me about your experience! We look forward to many more years of business with you! Best, Matthew Perry General Manager
Historically I have only purchased local vehicles after seeing and test driving the car. My wife and I found a used BMW X3 at Richmond BMW that met our requirements, and being in Greensboro, NC, Steven Lerner and his staff provided timely, accurate and reliable information about the car to aid in our purchase decision. After delivering the car to Greensboro at our request, we found that all facts and conditions were very accurately represented, further speaking to the trustworthiness of Steve and the team at Richmond BMW. I ... read more
Business response:
Thank you for trusting Richmond BMW with the purchase of your used BMW X3. Steve consistently proves to be an honorable member of our team and I am pleased to hear he provided you with the same level of service that has come to be expected of him. We look forward to doing business with you again! All the best, Matthew Perry General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.