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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
The staff was wonderful to work with. They got us in and out making the process as simple as they could. They were kind and considerate and were very knowledgeable. They were all very friendly and eager to help. Overall great experience and will come back in the future for our car needs.
Business response:
Thanks so much for the five-star review of our dealership! We’re glad you found our staff to be helpful, considerate and knowledgeable throughout your visit with us. We’re excited to hear that you will be returning to us in the future and look forward to serving you more. Enjoy your new car!
The sales team knew the car we were interested in and was very helpful in highlighting features and answering all questions we had. Our Client Advisor has the same car and even let us sit in hers to test the seats ( in the rain no less) as all stock models had sport seats. Our test drives allowed us to check out the car in areas important to us while taking our time, under no sales or time pressure at all. The whole sales team helped us work through an issue with BMW NA in a very professional manner to our satisfaction. They... read more
My wife and I recently purchased a new BMW, our 3rd one from Richmond BMW. The friendly staff and incredible customer service is what keeps us coming back over the years. Rosetta Dudley was our sales advisor and did a fantastic job. She made us feel like we were her only customers. She did a great job explaining the process as well as every detail of the new car. Daniel Weinberger also did a great job walking us through the paperwork and service plans. I couldn't be more pleased with the process and the car we bought thanks ... read more
Business response:
It is great to hear you had such a positive car buying experience with Richmond BMW! With this being your third purchase from us we would like to thank you for the customer loyalty and trusting in us for your car purchases. Richmond BMW is also glad you spoke so highly our Rosetta Dudley and Daniel Weinberger. Our staff definitely takes pride in providing excellent customer service and making the car buying process as pleasant as possible. We look forward to assisting you with future purchases and services. General Manger, M... read more
My husband and I bought a 2008 Mini Cooper S from Richmond BMW/Mini. We had actually found the car online and decided to do an online purchase with the help of Steve Lerner. We were living in Washington state at the time of purchase and were planning on picking the car up on our drive home to Maine. All I have to say is that Steve is amazing and made the purchase so incredibly easy. When we got there he welcomed us and made sure our trip had gone well. He showed us everything we needed to know about the car (which was in per... read more
Business response:
Thank you so much for writing such a positive review regarding your recent 2008 Mini Cooper purchase from Richmond Mini! It is also great to hear you speak so highly of Steve Lerner and his ability to assist you every step of the way during the car buying process. We look forward to working with you for future purchases and services. General Manager, Greg Zulli
This was one of the most stress free and highly efficient sales experiences I have ever had! Everyone was upfront and honest about every aspect of the process.
From the warm and friendly staff to the great deal we received, we are glad to be a part of the MINI family. The entire staff was accommodating and made us feel welcomed. It definitely seems as though they love what they do at Richmond MINI.
After picking up my new 2014 BMW 5 series yesterday, I am writing to tell you just how satisfied I am with the entire process. Because I knew the exact car I wanted, it all came down to price for me. Before deciding to get the car through Steve Lerner at Richmond BMW, I searched the inventory and pricing of 35 BMW dealerships within a 500 mile radius throughout the states of North Carolina, South Carolina, Virginia, Georgia, Kentucky, and Maryland. I even went back to the BMW dealership in New York where I acquired my last n... read more
Business response:
Howard, We are honored to hear after all your research throughout many dealerships, you chose to go with Richmond BMW for your car purchase! We strive to offer the best prices as well as provide the best customer service. It is also great to hear you speak so highly of Steve Lerner and his professionalism. Richmond BMW looks to continue to earn your trust and loyalty as well as assist you with future purchases and services. General Manger, Matt Perry
Simply excellent service. Both my wife and I would state that this car purchase was the most pleasant purchasing experience we've ever had. The sales person really went the extra mile to show us all of the features of the car. I'd recommend Steve Lerner to anyone who wishes to buy from this dealership.
Our experience at Richmond BMW exceeded expectations. As a first time BMW owner the experience, product knowledge, and patience of sales representative Steve Lerner, enabled us to make an informed decision to purchase a new vehicle. The hassle free and transparent approach of Richmond BMW allowed us to make a decision without any pressure. The entire team was able to provide assistance throughout the process and showed they are a cohesive team to benefit the customer. The financial process, which can be frustrating, was very... read more
Business response:
We are glad to hear that your car buying experience at Richmond BMW exceeded your expectations! Our goal is to make the car buying process as smooth as possible for our customers. It is also great to hear you speak so highly of Steve Lerner and his knowledge of the brand. Richmond BMW looks forward to continuing to earn your trust and assisting you with future purchases and services. General Manager, Matt Perry
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.