This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I have found that each visit to this service center is flawless. The service is excellent and follow up is constant and professional. I would, and I do, recommend this dealership to family and friends. I can call them and have full confidence that my vehicle will receive their full attention. I am a BMW driver for life.
Business response:
Thank you for giving us the opportunity to service your BMW. I am pleased to hear your service experience has remained flawless and we have received your full trust and confidence. Thank you for your business! Best, Matt Perry General Manager
Three years ago, I visited Richmond BMW on the eve of a planned trip to Germany, where I had rented a 3-series BMW. I needed a primer on the car's controls, etc., to safely drive upon my arrival there. A salesperson, no longer there, took an hour of their valuable time walking me through the entire vehicle, answering all of my questions, offering a test drive and going beyond the call of duty, as I stated clearly I did not plan to make a purchase. Fast forward to Jan. of this year. I picked up a used 3 series from a friend a... read more
Business response:
After years of not technically being a Richmond BMW customer, I am happy to finally welcome you the family! Additionally, I am pleased Rosetta was able to provide you with a comfortable buying experience leaving you fully satisfied with your purchase. Thank you for your business! Best, Matt Perry General Manager
Was not looking for a mini...then we drove it and fell in love...Dan was great...James was awesome...I recommend them both...seriously
Business response:
I'm glad we were able to get you to fall in love with your MINI. I will be happy to pass along your kind words to Dan and James. Thank you for your business! Best, Matt Perry General Manager
i am charles hemmings me and my wife elsie had the most beautiful buying experience ever james gardner yousaff rossetta dudley and dimitri are very valuable piece when you need a car i would not go anywhere else we are moving to southcarolina but i will continue to service my cars there and take a mini vacation so they are not losing us we are customers for life we lived in newyork before coming here and the dealer there could take some lessons from richmond bmw mini i recommend them every chance i get we are truly happy and... read more
Business response:
Charles, Thank you for giving us an opportunity to provide you with a "beautiful" car-buying experience. James, Yousaf, and Rosetta will be delighted to hear your kind words of recommendation. We look forward to assisting you with future purchases and services. Best, Matt Perry General Manager
I went in to Richmond BMW on May 1, 2014 to test drive a 2015 X3 Xdrive. I had worked with Steve Lerner before when my husband was thinking about purchasing a BMW. I contacted Steve to set up a test drive. He was available to the phone when I called and told me to come by the same day. I drove the car I requested and ended up ordering one custom made for me. Before ordering one, Steve used his resources to make sure there wasn't a car in his data base that met my needs. I got the impression from Steve that he was going to ge... read more
Business response:
I am happy to hear you have found a salesman for life in Steve Lerner! Our entire team at Richmond BMW looks forward to being by your side during all of your car buying and service experiences. Thank you for taking the time to send us such kind feedback. Best, Matt Perry General Manager
I purchased a 2008 G35 and it was of the best and fast in and out the door expericence I've ever had. If you know what you want and they have it go get it. The staff from the team leader down to service is there to make your transaction smooth fast and efficient. Thanks for the good service guys.
Business response:
Congratulations on the purchase of your 2008 G35. I'm happy we were able to provide you with fast and efficient service. I look forward to seeing you again for your next purchase or servicing experience. Best, Matt Perry General Manager
I recently purchased a Mini for my wife at Richmond BMW. She and I spent an afternoon with Steve Lerner looking at and test driving different Mini's until she was confident this was her vehicle. Steve was patient, took his time with us and in the end she was overjoyed with her choice of vehicle. By the time we left that day we had met with Service technicians, as well as most of the staff dealing with the Mini sales. We were very impressed and extremely satisfied with a pleasant car buying experience as well as the fun we se... read more
Business response:
Frank and Jennie, We are happy to hear you are now both members of the Richmond BMW/MINI Family. Additionally, I am happy to hear you received patience and a little bit of fun from Steve Lerner-- we will be sure to pass along your kind review. We look forward to seeing you for your next service and/or buying experience. Thank you for your business, Matt Perry General Manager
I had been looking for a certain model and year of a BMW for quite some time. I finally located the vehicle on the internet through Auto Trader. I made the deal with Steve Lerner, and he was a pleasure to deal with. I had to drive from Columbus Ohio, nearly 500 miles away to pick up the car. Josh Alford did all of the paperwork on the deal and he was also great to deal with. This dealership is top notch, and I would recommend them to anyone looking for a quality used or new car. Thanks again Richmond BMW/MINI for making me a... read more
Business response:
Tom, I'm glad to hear Steve and Josh were able to help you in your car buying experience with RIchmond BMW. We hope to always provide this type of "top notch" service. Thanks for taking the time to send us some kind words. Best, Matt Perry General Manager
I received a loaner vehicle from Richmond BMW as part of a charity auction vacation package. Steve Lerner was very attentive to make sure I got a great car (BMW 325i convertible) and that everything was ready when I arrived. Unfortunately, I picked up a nail in one of the tires between the dealership and my drive home that day, but the run-flat tire allowed me to continue driving and I took it back to Steve the next morning with the bad news. I thought I was going to have to pay for the new tire, but Steve arranged to replac... read more
Business response:
Happy Anniversary to your wife and you! We’re glad we were able to help make the event special. Thank you so much for your review! We appreciate hearing our customers’ opinion. Thank you for choosing to do business with us. We’re glad you enjoyed the experience with us and we hope you keep us in mind for all of your auto needs in the future!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.