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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
we just got home with a used mini (new for me) and Steve Lerner was a pleasure to do business with - knowledgeable, courteous and very conscientious; making sure we knew all the ins and outs of our new little car. I also felt like he was a straight shooter - no BS. the buying process was a breeze with help from Adam. Paul Baldwin also helped with appraisals for our trade in and moving things along. All made us feel we were becoming a part of the "mini" family and that our satisfaction was very important to them. we would def... read more
Business response:
We're so thrilled to hear that Steve was so helpful in finding you the perfect car. We hope that you are enjoying your new (to you) MINI. Please keep us in mind for any of your future car-related needs.
Drew, Young, and Adam are terrific to work with. All three are very knowledgeable about mini's and the many options available for buyers. This was our 8th Mini, but our first lease and they worked as a wonderful team to make it a smooth, easy transition. We are grateful to have mini's and the team approach at this dealership in our city!
Business response:
Thank you for sharing your experience. We do our best to provide our customers with ample information and options when purchasing a Mini from our dealership. Our main focus is your satisfaction and I’m pleased to know that Drew, Young, Adam, and the rest of my team were able to accomplish that. Please do not ever hesitate to come visit us for your service needs. Thank you, Matt Perry General Manager
Steve Lerner was very helpful and very informative. He kept me updated throughout the entire purchasing process. See Steve Lerner for your next car purchase.
Business response:
Thank you for your 5-star review! We are happy to hear your visit to our dealership was so pleasant. We thank you for your compliments of Steve, and we will be sure to share your thoughts with him. We thank you for taking the time to share your feedback with us, and we appreciate your recommendation to others!
This was my first time actually purchasing a vehicle from a dealership. Adel, Dan, and Yousaf made it such a great experience. They were helpful, knowledgeable and patient with me through you the process. It took several visits and back and forth on my end before deciding to purchase, plus, I was able to get a great price for my trade in vehicle to put towards my purchase. I have never had a positive view of purchasing cars from a dealership because of the stories heard from other people about how they felt pressured, how th... read more
Business response:
I’m really glad to hear that we were able to get you into the car you wanted while making it a pleasing experience. At our dealership we put forth effort to treat our customers with respect and integrity. The negative stereotypes are there but, with our customer service, we’re working to eliminate them. We greatly appreciate your business and hope you’ll be back for your vehicle service needs. Thank you, Matt Perry General Manager
I purchased my first Mini Countryman from Anja Heyne and it has been a great experience working not only with Anja, but the entire service department and Mini staff. It's a first class operation, where they take care of you as if you were family. We have just purchased our second Mini Countryman and I wouldn't drive any other car, or purchase it from anyone other than Anja. Her attention to detail, honesty, integrity and understanding of what you want, doesn't compare. The Mini Countryman drives like a dream--and it's just l... read more
This dealership is awesome!!! Steve Lerner is legitimately the best sales person I've ever dealt with. No pressure,pure honesty! Full disclosure! Would recommend
Business response:
Thank you so much for this great review! We are pleased to learn your visit to our dealership was a positive experience for you, and we thank you for your compliments to our dealership. We appreciate your kind words about Steve, and we will be sure to share your thoughts with him. Thank you for your recommendation to others, and we hope you enjoy your purchase! Matt Perry – General Manager
Drew was an incredibly kind, friendly, and efficient salesperson. Josh was very easygoing and helpful regarding loans and paperwork. Everyone involved was incredible and I would gladly recommend this dealership to anyone and everyone.
Business response:
Thank you so much for your kind words about our team here at Richmond BMW. We are so happy that you chose to do business with us. We appreciate your recommendation and hope to see you here again soon. Enjoy your purchase! Matt Perry – General Manager
My husband selected Steve Lerner to be his partner in crime in selecting my surprise Christmas gift. They did an outstanding job of keeping the secret. Steve went to a lot of trouble keeping numbers quiet, address for thank you cards, etc. The two made a dynamic duo. I spoke with Steve on the phone post Christmas to set up my appointment to learn about my beautiful car. He was so kind, and beyond accommodating. Today we met with Steve and he was a joy to work with. His personality, knowledge of these beautiful driving machin... read more
Business response:
Hi Lindy, thank you for taking the time to share your review! We are thrilled to hear that you and your husband had such a good experience working with Steve, and that you are enjoying your Christmas gift! Customer satisfaction is a top priority for us. We appreciate your business and we look forward to working with you in the future! Matt Perry – General Manager
I really love my new BMW convertible! Thank you Yousaf, you're an excellent salesman. Thank you to everyone and Happy New Year. Sandy Keplinger
Business response:
Congratulations on the new BMW convertible! We’re happy to hear that Yousaf made your experience at Richmond BMW so outstanding. We hope that you continue enjoying your latest purchase! Matt Perry – General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.