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BMW
- Automotive
- Northfield, IL
About this business
Location details
700 W Frontage Rd, Northfield, IL, 60093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My salesperson Lisa Wyat was exceptional and went above and beyond my expectations with her dedication to serving my needs and making sure I was very happy. The used car manager Dan was also not be outdone! There were a few challenges he met with the utmost professionalism and made sure everything was up to my expectations....this was our 5th BMW purchased from Fields they treat you like family! Thank you!
Experience was quick and everyone was professional, but it lacked details. I asked about my tire tread and the answer I received was, "they are fine". No details about mm left or how many more miles left on them. Also didn't receive details about life on my wiper blades.
Business response:
Hi Pat! Thank you for sharing your experience and giving us your feedback. We believe that keeping you informed on all details of your vehicle is important, and we are sorry we fell short of it during your visit. We will remind our staff that details must be reported. Thank you again for the feedback and for choosing Fields. We look forward to seeing you again!
Once again a great experience getting my car serviced. Easy to schedule and was completed right on time! Wish that I would have been able to get a loaner but the shuttle service worked out just fine
Business response:
Hi! Thank you for sharing your experience and giving us a great rating! We appreciate your understanding of the loaner and are glad to hear that the shuttle service sufficed. Thank you for choosing Fields and we look forward to seeing you again!
I find it very easy to drop in and have my issues dealt with immediately. Everyone is so nice and helpful. And my daughter loves the panini! I forgot the name of my service advisor, but he was great ! We had recently bought our first car with Lisa and now plan another purchase soon ! Thanks
Business response:
Hi! Thank you for sharing your experience and giving us an excellent rating! We are glad to hear that your daughter enjoys one of the many amenities here. When you are ready to buy that second car, we will be ready for you. We look forward to seeing you again!
Service was professional and well done. The option to provide a loaner vehicle while mine is being worked on is one of the key benefits of their service.
Business response:
Hi Harry! Thank you for sharing your experience and giving us a five star rating! We are glad to hear that you enjoy one of the many perks of the "Fields Matters" Loyalty program. Thank you for choosing Fields and we look forward to seeing you again!
My service writer Ed Palomina is sensational. He is courteous, polite, professional and HONEST! I appreciate his friendly advise when it comes time with my Fields BWM repairs Urge his recognition and promotion He represents the fields brand as if it's his name on the door or as if he is a member of the fields family!
Business response:
Thank you for giving us a good rating and writing such kind words. We are so happy to hear that Ed was of great help for service on your car. We believe that it is our duty to inform you on all the details on what is going on with your vehicle. Thanks for choosing Fields and we look forward to seeing you again!
Jerry got me in and out with a loaner car is running great . Only problem is service fees are high. Ompared to bringing it elsewhere. I continue to use Fields because I trust that the BMW technicians know the car the best and the service team is good
Excellent experience. Brought the car in for its first maintenance visit and waited for it. Service advisor was awesome. He kept me updated on the status and they competed the maintenance in the time frame that was promised. Fields really takes care of their customers. That's why I've bought my last three cars from a Fields dealership and will continue to do so.
The fact the service area couldn't diagnose my issue the first 3 times, left me in a very dangerous situation that can easily been catastrophic to me and other drivers on the road. I was given lazy excuses on what was wrong the car.
Business response:
Hi- we appreciate your feedback. Your experience is alarming and we would like to discuss the issues you came across. Please reach me, Richard, Service Director, at rweinstein@fieldsauto.com, or call me at my direct line (847) 881-8325. I look forward to hearing from you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,481 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 9:00 a.m.