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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service department at BMW of Silver Spring and particularly Kristina Williams are excellent! When we bought our new car, a friend told me that Kristina was a fantastic service adviser and I have been very happy. We have two BMWs and Kristina explains everything we need whether for our old car or the newer one that's still under warranty. Kristina explains the price of everything clearly and always does her best to make the repair cost as reasonable as possible. In addition, she always ensures we have a loaner car and is ... read more
Business response:
Jeff - Thank you for your encouraging review of BMW of Silver Spring. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much!
There staff is always friendly and accommodating from the first transaction of sales through maintenance. I look forward to visiting each time. Like a well oiled machine.....Everyone works in union.
Business response:
Thank you for your complimentary feedback of BMW of Silver Spring. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
The BMW of Silver Spring has very professional Service Advisers; however, one soars above the rest - - Mr. Kevin Hull - - the Super Service Adviser. Kevin keeps our vehicle in tip-top shape with a holistic view of the car by informing us of upcoming maintenance milestones. He is able to track the vehicle's routine maintenance repairs. In doing so, he reduces the number of times the car must be serviced by grouping several repairs in one visit. Of course, the work is performed under warranty; or, with very little money out-of... read more
Business response:
Good afternoon. In response to your review, I want to take the time to thank you for praising BMW of Silver Spring. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!
I brought my vehicle in for another simple routine maintenance and once again it was a perfect experience. With my busy work schedule, Kristina was able to get me in right away to fit my needs and I was able to get back on the road right when quoted. I will refer Silver Springs BMW (and Kristina) any chance I get! Thank you!
Business response:
Hello, BMW of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Kristina Williams and the team! Thank you again for your review.
I Brought my x5 in for service was by far the best service I have had. Brandi Rodgers is great and customer focused she made the process painless. She is a great asset to BMW of Silver Spring.
Business response:
Greetings Herbert! Thank you for stopping by BMW of Silver Spring. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
The dealership has a huge inventory of cars with every option you could want to test drive. Jacob Raykhel, our Client Advisor, loves BMWs - his expertise and quiet pleasure in sharing the BMW experience was most effective in allowing the car to sell itself. This was our first BMW purchase; Jacob gave us time to consider and test drive the complex array of options, and his astute questions helped to make our choices clear. We felt taken-care-of; never pushed, hustled, manipulated or any of the other things that can make a car... read more
Business response:
BMW Silver Spring appreciates your considerate review. We are pleased to hear that your experience at with us was a great one! Please do not hesitate to stop by with your new BMW 535 for a checkup! Thank you again Gary for the highly praised feedback.
I've had the same consultant, Kristina Williams, for almost 10 years now. Always friendly and knowledgeable, she never ceases to meet my expectations. The other members of staff are also very kind. I would highly recommend purchasing or maintaining your vehicle through this location and with this consultant.
Business response:
Good afternoon. In response to your review, I want to take the time to thank you for praising our dealership. BMW of Silver Spring works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!
My sales advisor Kailash Joshi is what you want in car sales, he's knowledgeable about his product, open and transparent with pricing, and then still able to work with you some on pricing.
Business response:
Thank you for your encouraging review of BMW of Catonsville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much.
My wife and I recently purchased a 2013 X3 from this dealership. Our sales advisor was Karen Herbert. This was the best car buying experience we have had. Karen is very knowledgeable about the cars, She was able to provide us with the exact car we needed.
Business response:
Good afternoon Nigel! BMW of Silver Spring would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you Nigel, and be sure to visit us soon!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.