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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Karen Herbert went above and beyond in helping me both with my X3 purchase as well as with follow up. Best and most comfortable experience I have ever had. Will definitely be buying my next BMW from her when the time comes and recommend her highly.
Business response:
BMW of Silver Spring appreciates your considerate review. We are pleased to hear that your experience at with us was a great one! Please do not hesitate to stop by with your new X3 for a checkup! Thank you again for the highly praised feedback.
After going to multiple dealers, we finally found Kailash at BMW Silver Spring. He is an honest, straightforward, no-nonsense salesman, with significant experience. He patiently answered all of our questions, and had us meet with the floor manager to verify those answers. We got an excellent price, and Kailash completely set our minds at ease. We were very thankful to work with him. The other staff and managers who we met at BMW Silver Spring were also very friendly and helpful. Overall, our experience was a positive one. Mo... read more
Business response:
Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Kailash lead you to your new vehicle, and we will certainly share your feedback with them. Please do not hesitate to call or pop back in to see us at BMW of Silver Spring. Thank you again and have a great day!
This was my first purchase and service experience at BMW of Silver spring and they took great care of me. I will definitely be returning for service and future purchases. Thanks Again!
Business response:
Thank you for your encouraging review of BMW of Silver Spring! We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much!
Kristina Williams is very throughout and helpful in explaining the inspection process and the general expected maintenance of my new BMW 328xi. Her communication was timely and professional. I plan on bringing my car back to BMW of Silver Spring for all of it's future maintenance needs!
Business response:
Good morning, in response to your review, I want to take the time to thank you for praising BMW of Silver Spring. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. Thank you agaiin and be sure to stop by soon!
IU decide to get a new car because my old one stop working on me. As soon as I showed up Tae greeted me and listened to my situation and Promised to meet my expectations. He knows about the cars and, unlike some dealers, he allows me to take my time to choose patiently without being pushy and making me feel like I was being hustled. By the time I decided, I felt like buying a BMW was the best decision I made this year. The General Manager and the financial advisor were very helpful and always willing to work with you and giv... read more
Business response:
We are delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new BMW. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future.
I have been working with Thomas Grant as my service representative at BMW of Silver Spring since I purchased my vehicle in 2012. It never ceases to amaze me that he always remembers my name, my preferences, and what I prefer to have done or not done to my vehicle. I recently took my car in for a minor problem that wound up taking longer to fix than expected. Thomas made sure that my car was returned to me by valet so that I wasn't inconvenienced and I was thrilled to see that he even had the dealership completely vacuum and ... read more
Business response:
Hi kerenwest18. We are glad to hear that you were happy with Thomas Grant's service - that kind of feedback can go a long way. We appreciate your considerate review, and we really appreciate you sharing your personal experience with us.
I found a very lightly used BMW 535iX listed on Auto Trader that was located at Silver Spring BMW. I live in Richmond, VA, so I called and spoke to Karen Herbert about the availability and particulars of the car. She was extremely friendly and informative so based on our conversation I drove to SP the next day to check out the car. It was all that it was advertised to be and I made a deal to buy the car. Karen expedited the closing on my new car so my friend who had driven me up to SP could leave on his drive back to Richmon... read more
Business response:
Good morning nlkennedy. We are delighted to hear that your car buying experience was a memorable one! We are also pleased that Karen Herbert was able to assist you with your BMW 535iX purchase. As you settle in to your new vehicle, please do not hesitate to stop by again!
I recently purchased an X1 from MIKE MILLS. The entire experience was fabulous. He was very courteous, professional and extremely knowledgeable about the vehicles he sells. Customer service is very important to me and Mike certainly delivers. The entire purchase process was seamless. I will definitely recommend Mike and BMW of Silver Spring. Thank you!
Business response:
Thank you for your positive response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Mike Mills lead you to your new car, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us again. Thanks again!
I bought a wonderful BMW 320 from Lonnie Overby and Nan Wang. My experience was exceptional. They gave me a great deal and made sure I was satisfied with every aspect of the buying experience. BMW of Silver Spring has a life long customer as long as people like Nan and Lonnie are there to assure that I will be treated well. I will be recommending this dealership to my friends and business associates for sure. Since I am a CPA and help to run a family real estate business, I am sure I will be able to bring them more customers... read more
Business response:
Hello, BMW of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Mr. Overby, Mr. Wang and the team! Thank you again for your review.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.