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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"2016 X-3" they changed oil but forgot to reset dashboard monitor...presented BMW coupon for $25 off microfilter but they never heard if the promo. from BMW but honored it anyway
Business response:
Daniel, we apologize for not resetting your dashboard monitor and would be happy to do so if you still need it done. Reach out to us any time and we will be happy to help you out. We're glad that despite this small issue, you had an overall positive experience with us; thank you!
"Got it done" I made an emergency appointment to replace a dead battery. Got the appointment as requested but I also had and appointment for 3 days later for the cars yearly shots and to fix a missing engine. When I came to my appointment Maria, my service advisor, told me she could have everything fixed that day. In that it is a two hour drive, there and back, it made a lot of sense for me to wait for all the service to get done in one day.
"Immediate Help" I really needed help right away for my mistake of putting washer fluid in the coolant. . I needed to know what to do, whether I should drive it or not. After I finally got through to my service advisor and that is my only complaint. With this new BDC at the dealership, you can’t get through to your service advisor unless you have their cell phone. The operator who answered the main line was rude when I told her I did not have the cell phone of my advisor. She said is he expecting your call. I tried to tell h... read more
Business response:
Sharon, thank you for bringing the issue with our phones to our attention; we will forward your comments to management right away and take steps to improve our system. We're glad that despite that issue, you were completely satisfied with our service. Thank you so much for your detailed review and your full five stars!
"Warranty work" The problem was solve... The yellow engine light kept on coming on. And our advisor Carlos saw it was corrected and followed it to the finish line..
Business response:
Thanks so much for your wonderful review!
"xxxxxxxxxxxxxxxxx" I had my tires replaced on a Saturday afternoon. They were ordered on line thru BMW and arrived at the parts department timely. (Parts department said this was the first he saw of this in over 6 years that he worked there.) I had an appointment confirmation but the dealership did not get notified of the appointment. They still took good care of me but they should somehow get the notifications from BMW.
Business response:
We apologize for the issue with making an appointment and will see what we can do to improve it. We're glad that despite this issue, you enjoyed your visit.
"Judy was great" On May 1 I got on your website and asked for an appointment and received no response. On Friday May 3 I called your Service Dept and left a message and again, no call back. On Monday May 6 I drove from Cortez to the dealership to schedule my appointment in person. My appointment was for Wednesday May 8 at 10:00 AM and I arrived right on time to be greeted by a service lane packed with cars. As stated my appointment was for 10 and there were at least 12 cars in front of me, and more pulling in behind me. I ch... read more
Business response:
Mark, we apologize for the scheduling issue and will share your comments with our team to ensure we do better in the future. We're happy to hear that Judy handled the situation to your satisfaction and that overall, you had a great visit with us. Thank you!
"Service fine, repair not so much" They did not wash my car when completed the work and left some gooey stuff on the passenger side seat I had to clean. My air is no workin properly. They did the recall and did not check to see if the air was working. So still need to have repaired. Fell like they did 1/2 a job.
Business response:
We apologize if we've left anything unattended during your service visit. We've sent your comments to our service team and they are looking into the situation. We're glad to see that by your rating, you enjoyed the other aspects of your visit. Please reach out to us via email if you'd like to share anything else with us. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Drive straight " Brought my car in for an alignment. I was notified by Carlos that I had a serious tire issue that I didn’t know about. The tech noticed during his inspection that one of the tires had a long dry rot crack on the inner sidewall. Said it could be very dangerous considering I like to drive fast with my fast car. So end up replacing both of the front tires and getting the alignment. Carlos knows my driving habits and is always concerned about safety first. The tech also needs to be acknowledged for catching the... read more
Business response:
We're sorry that there were issues with our parts department and we will share your comments with them. We're glad to hear, however, that the rest of your visit was a great one -- thanks!
"Acceptable but too long for oil change" I was told “an hour and a half”. I was there 50% longer. I received no progress report that there would be any delay. No problems found that should have caused a delay.
Business response:
We apologize that for the long wait time and agree that you should've been updated with regards to the status of your vehicle. We've passed along your comments to our service team in an effort to improve and we hope that next time we see you, you will be completely satisfied with our service. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.