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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"phone call not returned" The overheating notice was remedied. However the phone connection problem was made worse. My phone disconnected 13 times on my way home. Called Derek in service and 24 hours later he has NOT returned my call.
Business response:
We're glad to hear you were pleased with our service with regards to your overheating issue. However, we apologize that we haven't addressed the issue with your phone connection to your satisfaction. We promise that if you send us an email, we will respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Purchase of new 750i" From picking out the new car that I wanted to getting the financing explained and done to the Genius appointment after I had driven the car for a couple of days & read thru the owner's manual, the service was top notch. Many details were covered, some even that I had not anticipated.
Business response:
It's great to know that you were completely satisfied with your visit from beginning to end -- thanks for your full five stars!
"problems" I have always had good experiences with BMW of SRQ, but this one left a bad taste. The work was done properly, that was not an issue. Everyone is polite and helpful, so that is not an issue. The issues are: my usual service rep is Derek, and he's excellent, but was on vacation. Took 50 minutes to see a service rep, another 45 minutes to secure a loaner; 90 minutes is a ridiculous amount of time to spend sitting around for service. The service rep I met with did not call to tell me the car was ready; told me she wo... read more
Business response:
We truly apologize for the long wait and lack of communication on our part. We can understand how frustrated you must feel with your latest service visit with us and promise that we will look into this issue right away. We're happy to hear that you found our team was friendly and polite. Please send us an email if there's anything more you'd like to share with us. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"3 Days to get a Tire?" I got a "low tire" warning/ Took car in next day. They said tire had nail and they would have to replace it. I said OK. Then they said it would 3 days to get the tire (one day was a holiday)..Tire brand was - I guess - not one they carried. So I got a loaner - not a BMW. They did do a bunch of other services which would have been required in the next few months that were covered by the warranty. Service person - Lewis was good - no issue with him, just disappointed it took so long to get a tire. I'm s... read more
Business response:
We're sorry that we've disappointed you but we appreciate your feedback. We're happy to hear, however, that Lewis took good care of you and that overall, you had a positive experience with us. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Oil Change" 10 AM appt on a Monday. Waited 15 nin to get inside the car lane area. Waited another 15 min to see the service advosor. Waited 3-7 min for the Uber when the advisor released me. That was almost an hour total. Returned by Uber after 3 pm. Sat with service advisor another 15 min to have some service needs discussed. Price quoted was charged despite the bill coming in over 25% higher. I was more than a little surprised that they refused to repair my peeling glove box door, which is a very common problem with X3's.... read more
Business response:
Thank you for writing this detailed review and giving us insight into your visit. We're sorry that the wait for your oil change was a little longer than usual. We're glad that overall, you felt we did quality work and you appreciated our service advice. If you'd like to give us more information so that we can further look into your visit, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Service great but lease agent subpar" Service department very helpful. I had a horrible experience with lease agent. I have been a bmw customer for 15 plus years and because I bought a different brand vehicle the lease agent was not very accomadating when I tried to terminate lease. Hopefully my next encounter improves when I return to complete termination. I probably will buy BMW vehicles in the future but not at Sarasota if the termination process does not improve. There is a lot of competition in luxury car market and bu... read more
Business response:
We apologize for any frustration or disappointment we've caused when you were terminating your lease and will look into this situation on our end. We're glad that despite this issue, you enjoyed your service visit with us. Please feel free to reach out to us and share any further details about your experience if you'd like. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Excellent service guy" Super detailed Fast Nice waiting room. Carlos was the best I ever saw at any dealer. He needs a serious raise! Promote him to sales please! Unfortunately the showroom people were not so nice. I inquired about cpo, as a bmwcca member, I read there are good used cars offered. When I asked for a list, the young nice guy asked an older dark haired man and he said, look online. I took this as a get lost, never will I buy a car there! Rude, brusk. If he only knew I was serious about an upgrade. This to me w... read more
Business response:
We apologize that our customer service wasn't what it should've been and will make sure to reinforce how important it is with our staff. Although there was this slight hiccup, we're very pleased that you enjoyed the rest of your visit with us. Thank you!
"Regular vehicle service" Vehicle finished before time estimated, but service mileage reminder was not reset. Boo. Also, all radio pre-set stations were erased. No car wash available.
Business response:
William, we're sorry about the radio stations and the mileage reminder. We would be happy to reset it for you, simply reach out to us to set up a time that works best for you. Despite this issue, we're glad that you enjoyed the rest of your visit with us! Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Disappoimting" Expected more concern for client; agent refused to schedule as it was my responsibility to know if tire was in stock. no direction regarding solution. In addition, sent two website messages which remain unanswered.
Business response:
We apologize that our service department disappointed you during your visit. What you've written is very concerning and we are looking into it immediately. We promise that if you still have any questions or concerns, you can reach out to us via email and we will respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.