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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Coolant light comes on after getting it serviced!!!" Chose to go the BMW to get an oil change and flush coolant system. After spending 2 hours at the service center, drove home to find the coolant light was coming on at certain times. After spending another 2 hours the following day driving to BMW and deal with this issue, I was told that it just needed a top off!!! ... yes but it cost me another 2 hours Technician should have ensured the car ran for a few minutes and top off the first time I was there. This is BMW after al... read more
Business response:
We apologize for the extra time it took to address your coolant light and will share your comments with our team to ensure it never happens again. Thank you for bringing this to our attention.
"Warranty recall service " Quicky and efficiently done 'xxxxxxx xxxxx vvvghfy jjhhhgh nhhgfgh hhh gd ey uij jghjgfgh gghhh vhyd ffg jk jhhjjhf vfyjjnbcfh juh bjh hfhhdy being HDTV hhhf
Business response:
Thanks for your five stars, John!
"I do not like this review form" I do not like a review system that requires all fields filled in with a minimum word count. I do not like a review system that requires all fields filled in with a minimum word count. I do not like a review system that requires all fields filled in with a minimum word count. I do not like a review system that requires all fields filled in with a minimum word count. I do not like a review system that requires all fields filled in with a minimum word count. I do not like a review system that re... read more
Business response:
Hi -- We appreciate the feedback and can understand how frustrating it is to have a word count on a review. There's always a way to opt out or even delete a review that you've already left. If you'd like guidance on any of these choices, send us an email and we'd be more than happy to help. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"New car service." I was called to remind me of my service for my car. Made the appointment and everything went well. It was recommended that I switch tire due to their use, which I did. Very disappointed with the end of the car washes. I was never advised of it and found out when I went to do so. At least you could offer a car wash once a month, without a service.
Business response:
Hi, Wildrio -- Regarding the car washes, we apologize. Thank you for voicing your opinion; we always like to hear from our customers. We're happy to hear that besides this issue, you had a great visit with us -- thank you.
"PROBLEMS" NO LONGER FREE CAR WASHES CALL TO SCHEDULE SERVICE APPOINTMENT WAS NEVER RETURNED EMAIL WANTING TO RESCHEDULE MY MISSED APPOINTMENT-- CAR WAS ALREADY THERE SERVICE ORDER STATED RIM HAD BEEN REPAIRED, HADNT BEEN TOUCHED. NO POPCORN LAST 2 VISITS.
Business response:
We're sorry that your last few visits haven't been the best. We always welcome and appreciate customer feedback and will take steps to do better in the future. We hope that next time you visit us, you will be completely satisfied. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"First Free Service " Customer Service stated the preventive maintenance would take 1:45 hours (oil and break fluid). Actually took 3 hours. When car was ready, the service reminder was not reset. Had to find someone to reset, so message would not appear every time I start the car.
Business response:
Dennis, we can understand your frustration. We're sorry that our service took longer than it should've and that the reminder wasn't reset. We'll share your comment with our service department and would always welcome an email from you if you have anything else to tell us. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Was in for servuce" Only item not taken care of was the debt in good that has been there a year and Fernando told me in a text message he would have his dent guy fix it so 12 month later it’s still not done
Business response:
We're glad your overall visit was a good one and thank you for the positive review. If you need to have a dent repaired, please reach out to us and we will look to get it resolved. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Passenger airbag recall" Quick and thorough service. The only issue was a prolonged drop off. My appointment was not in the system, even though I spoke on the phone with an administrator 4 days prior and I showed up at agreed time. It was resolved reasonably quickly, but all my contact info was wrong in the system and we had to correct, even though I had given my correct number over the phone previously. Auto service was good, administration poor.
Business response:
Thanks for bringing these issues to light. We'll make sure to make corrections on our end and hope that the next time you visit us, we earn a full five stars. We're happy to hear that despite this issue, you had a positive experience with us.
"service rep late for appointment" Waited about 20 minutes in waiting area before a 'substitute' service rep showed up. She took info, then gave it to service rep who finally showed up. A little delay was somewhatdisturbingh
Business response:
Richard, we apologize for the delay in setting up your service appointment. Thanks for your feedback. Beyond that small issue, we're happy to see that overall, you had a good experience with us!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.