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BMW
- Automotive
- Edison, NJ
About this business
Location details
540 US Highway 1, Edison, NJ, 08817, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I purchased a 2019 3 series from them. Since day 1 I’ve had an issue with sunroof and worse issue radio. I have brought it in multiple times. I have video of the issue. They refuse to help me. Corporate tells me to talk to dealer and vice versa. They basically let me explain my issue while ignoring me. Corporate basically does nothing and the dealership literally does nothing. I can’t believe how bad the customer support is. I’d never use this dealership or purchase another BMW. Keep in my mind I’ve never written a review in... read more
Business response:
Hi, Im very sorry this happen to you. If you have any other questions or issues please feel free to contact Open Road BMW Service Department. Our number is (732) 985-4575 Hope you have a good day and a Happy New Year!
I would give this dealership a zero if possible. I am remote purchasing and called the dealership to purchase a very nice low mileage X3. I was told by the operator that a salesperson would reach out to me shortly. I called back an hour later and was told they were busy and someone would be reaching out very shortly. It took another 45 minutes after that before someone called. I told the salesperson I wanted to purchase this vehicle but had a few questions. My questions were answered and I told them again I wanted to purchas... read more
"If i could give them 0 stars i would. I brought my car in..." If i could give them 0 stars i would. I brought my car in on Friday for a flat tire and it stayed at the dealer for 3 days without anyone taking care of it. Their customer service is terrible, they’re ruining Bmw reputation . When i walked in the dealer i was profiled as if i didn’t belong there. They do not pick up the phone and they tried to charge me twice the price of my tire when they decided to take a look at my car. If anyone want a bmw, i would recommend ... read more
"I haven’t worked here in years ! I called open road..." I haven’t worked here in years ! I called open road corporate and GM to have my name removed from this company! It still on there
Business response:
We apologize, but you should be all good to go. It seems you were still listed under Dealer Rater, but it has not been removed.
"I have lease 2 cars from this place through my broker. I..." I have lease 2 cars from this place through my broker. I place my order with them in March on an 2021 X7, my car come in I was told Eugene (the sales person who was working with my broker) wanted to bump my payment $100 and requested a "venmo" payment. No flexibility....no honoring any prior negotiated pricing. I lease my car elsewhere and pick it up yesterday. Good riddance Open Road BMW and good luck to pirate Eugene K...
"They have horrible customer service. Never sent new..." They have horrible customer service. Never sent new plates or registration or title. Now 3 weeks past expiration date. No one answers the phone or returns voicemails. Say they will call you back and don’t. GO ELSEWHERE!!!!!
"Worst place to fix your BMW. If you lease anything better..." Worst place to fix your BMW. If you lease anything better than stock 3 series stay away from this place you will end-up paying your lease amount and drive the cheapest car they on the lot for weeks. They short on mechanics and even simple repairs will take them weeks to finish.
"I purchased a car in 2019 and had a good experience with..." I purchased a car in 2019 and had a good experience with my salesman. I would rate HIM 5 stars, but he is no longer works there. I got pressured into the tire protection package and called to cancel it the following day. It took me MONTHS of constantly calling the dealership to try and see an update on cancelling the tire protection package. I ended up doing my own research, finding the company associated with the tire protection package, and contacted them. It fi... read more
"Straight to the point, $300 unnecessary vin etching fee..." Straight to the point, $300 unnecessary vin etching fee that was never done. Helped me get my car prepped in no time. Would recommend and do business with again. Thanks :)! Edit: 4/13/21 Pre-purchase I was promised pads and rotors replacement. I had gotten a text from Hamada claiming that they were done. After buying the car, I'd asked the Hamada if the rotors were replaced, Hamada then admits to only doing the pads. Unacceptable, really hoped I found a reliable de... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,412 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.