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BMW
- Automotive
- Winter Park, FL
About this business
Location details
963 N Wymore Rd, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Had scraped a rim on a curb was going to replace the rim when my service man said to use the wheel guy to just have it fixed. Took it in and the rim is like new. He did a fantastic job!
Business response:
If there is anything further we may do to help in the future, please feel free to reach out to me directly here at Fields BMW Winter Park. It is our pleasure to serve your automotive needs. Best Regards, Mike Torre, General Manager.
Had a problem w/my 2013 m5, which is out of warranty. Scott diagnosed the problem and fixed it. He's very professional and polite. I was stressed about the situation and he was very helpful!
Business response:
I'm glad we could make the transition smooth for you in the past. We're dedicated to ensuring you receive only the best in customer service. If there is any way we may further elevate your experience moving forward, please let me know how we may be of assistance. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.
I brought my car in for a regular service and they found a nail in my tire that had not yet set off my sensor. I am so lucky they found this as part of checking my car or I could've been on I-4 when this got worse. They were able to replace my tire while I waited! And as always I appreciate that they do such a great job washing my car.
Business response:
Thanks for your business! I'm delighted we furnished you with a great experience, it's our constant goal! If there is any way we may better serve your automotive needs, please let me know. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.
I am always treated well and my concerns are always addressed and resolved if there is a problem. I like the fact that when I come in For one thing, if additional service is needed or close to time to have it done, EVERYTHING is taken care of to ensure I DON'T have to make another trip. LOVE THAT! THANKS! I hate that I lost Jack Todd as my service advisor, but that was a good thing for Jack. I have no doubt he will do Fields well as the service manager there..CONGRATULATIONS JACK! Thanks again. For taking such good care of m... read more
Business response:
Thank you for your excellent rating in the past. It was and is our pleasure to serve your automotive needs. Kind Regards, Mike Torre, General Manager, Fields BMW Winter Park.
Thank you for your service on my car. And I love that you always return it clean and shiny too. I really appreciate that about your service
Business response:
Thank you, that’s the type of 5-star experience is what we strive to provide on every visit. I’m glad we were able to provide this for you in the past. We are dedicated to continuing you receive only the best in customer service. Kind Regards, Mike Torre, General Manager, Fields BMW Winter Park.
Everyone was very helpful and the work was completed as explained. The car was taken on time and was ready on time. Very good experience.
Business response:
That’s wonderful to hear! I’m delighted you had a great experience in the past. Please be assured in knowing that we will continue to provide you with only the best in customer satisfaction. If there is any way we may improve on your experience, please let me know. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.
Scott and everyone were great. I appreciated the followup and communication. My car was returned in a reasonable time-given the interruption of Hurricane Matthew.
Business response:
Thanks for your business in the past, and for your pleasant remarks regarding Fields BMW Winter Park. We are delighted to welcome you back in the future and if there is any way we may further improve on your past encounters, please let me know how we may serve you. Best Regards, Mike Torre, General Manager.
Thank you Pattie for the attention to the details during my latest service....You are the best Keep up the great work~ All the best, Troy Beasley
Business response:
Thank you! It is our pleasure to continue to provide you with exemplary service here at Fields BMW Winter Park. I’m delighted you had a wonderful experience with us in the past and we look forward to continuing your great experiences with us in the future. Sincerely, Mike Torre, General Manager.
Service was fast and accurate and happy with the result Customer service was helpful and clean environment Service advisor will update you what was going on and very consistent and thank you very much
Business response:
Thank you for both your business and your feedback in the past. We look forward to serving you moving forward and showing you our continued dedication to our customers here at Fields BMW Winter Park. If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Mike Torre, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 8,301 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.