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BRU Burger Bar - Downtown Cincinnati
- Cincinnati, OH
About this business
Location details
41 East 6th Street, Cincinnati, OH, 45202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Waiter was not enjoying his job!
Business response:
Wini08 I am sorry to hear your experience with our team was not the best. If you could please reach out at brucincy@crgdining.c om so we can hear more and do our best to correct!
Business response:
Robin, it seems like we dropped the ball on your experience, we would love to hear more about your experience if you could reach out at brucincy@crgdining.com so we can do our best to fix it!
They take too many reservations. They are immediately rushing you out as soon as you sit down.
Business response:
Hi Anonymous– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (513) 463-6003 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar
Cringy atmosphere with pop and country top 100 serving greasy food at high prices. Might as well just do Red Robin.
Business response:
Hi Burgeradict! I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please email me at brucincy@crgdining.co m , I'd love to see how I can make things better.
I often visit Bru Burger and expect good - but not great - service. And really good food, Today we ordered the same thing we always order. We had completely disinterested service. Over cooked fries, mushy onion rings. Ok burgers. The employees must be trained to never meet anyones eyes. Sat for 15 minutes waiting for a check, couldn’t get anyones attention. Very disappointing.
Business response:
Hi Lauras– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (513) 463-6003 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar
The burgers are good, but the restaurant was down right cold. The server started off doing alright, but then forgot my onion rings, not once but twice. I did get them and had to ask the server to remove them from my bill.
Business response:
Hi Thomasb! I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please email me at brucincy@crgdining.c om , I'd love to see how I can make things better.
We had reservations at BRU Burger before attending a concert at the Aronoff. There was no heat in the restaurant. I sat on my hands to keep them warm. Most people were wearing their coats as they ate. I ordered my burger "medium". It was completely cooked through, definitely well done. We felt sorry for the servers. First, they shouldn't have had to work with no heat. Secondly, they seemed understaffed for the evening. The few servers that were there could barely keep up. No explanation or apology from the manager to any cus... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jerbear. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (513) 463-6003 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar
Burgers were mediocre Onion rings were awful with more deep fried batter than onion Will not be going back
Had reservation for regular dining room, received text that table is ready and then was told they double booked and the table wasn’t available was offered covered and heated patio instead. Apparently just ran out of several red wines and the burgers we ordered weren’t cooked to order. Overall a disappointing experience .
Frequently asked questions about BRU Burger Bar - Downtown Cincinnati
How is BRU Burger Bar - Downtown Cincinnati rated?
BRU Burger Bar - Downtown Cincinnati has a 4.4 star rating with 6,938 reviews.
When is BRU Burger Bar - Downtown Cincinnati open?
BRU Burger Bar - Downtown Cincinnati is open now. It will close at 10:00 p.m.