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Bulldog Security Services
- Security Services
- Houston, TX
About this business
Location details
14340 Torrey Chase Blvd., Suite 250, Houston, TX, 77014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst company I've dealt with! Customer service NEVER answers the phone. I've called over 10 times and can't get anyone to answer and help me with billing. Initially signed up and everything was to be around $30 monthly and they now charge me $70 monthly for a system that tells me when the front and back door is open. When they come out to your house they will try upselling you more items that you don't even need but insist you have to have these items, everyone that works for Bulldog security is just trying to m... read more
Business response:
Alex- My name is Melissa, I'm the Marketing Manager you spoke to via Facebook yesterday. As a follow-up to that conversation, I escalated your billing question to the Director of Customer Service & Administration. I just followed up and she's working to sync with the Installation Director and VP of Sales by way of due diligence. She does plan to call you ASAP to rectify. As for the phones, I have not heard of other issues but I will absolutely look into it. I would also like to confirm you are calling the right number- our ... read more
I seriously cannot believe the representative from this company who came to my home, rang the door bell, and when I didn't answer TRIED TO OPEN THE DOOR. He jiggled the door handle as I sat in my livingroom watching, and thankfully keep locked at all times. He then banged on the door again, prompting me to go investigate. I thought maybe my fiance had locked himself out since he wears a similar blue polo to work, so I opened the door and stood on the other side of the glass weather door, which had been opened. He mentioned s... read more
Business response:
Miranda- My name is Melissa and I'm Bulldog's Marketing Manager. I am personally going to be handling this complaint internally as it MUST be addressed. Bulldog is family owned- two brothers started it about 10 year ago because they just wanted to help protect other families after experiencing a house fire themselves. I've personally been apart of shaping the customer experience the past 2 years and it's founded on transparency, honesty and personalization. Your experience could not be farther from how we expect our team to ... read more
I seriously cannot believe the representative from this company who came to my home, rang the door bell, and when I didn't answer TRIED TO OPEN THE DOOR. He jiggled the door handle as I sat in my livingroom watching, and thankfully keep locked at all times. He then banged on the door again, prompting me to go investigate. I thought maybe my fiance had locked himself out since he wears a similar blue polo to work, so I opened the door and stood on the other side of the glass weather door, which had been opened. He mentioned s... read more
Business response:
Miranda- My name is Melissa and I'm Bulldog's Marketing Manager. I am personally going to be handling this complaint internally as it MUST be addressed. Bulldog is family owned- two brothers started it about 10 year ago because they just wanted to help protect other families after experiencing a house fire themselves. I've personally been apart of shaping the customer experience the past 2 years and it's founded on transparency, honesty and personalization. Your experience could not be farther from how we expect our team to ... read more
I'm terrified after reading all these horrible reviews & wish I'd read them sooner. The installation guy was a nightmare, literally made me so uncomfortable in my own home. After declining $1000 in upgraded security measures, he insulted me, was very rude to me & my grandmother, and basically told me the security I have "is inadequate" & that I am "wasting my money" by not adding on different sensors & detectors etc Moving, being a homeowner, etc. is already so expensive. I'm just praying I haven't wasted my money. I see it'... read more
Business response:
Jasmyne- My name is Melissa and I'm Bulldog's Marketing Manager. I completely understand your concerns and want to address each with you in the hopes to instill confidence in your services with us. First and foremost, I'm so SORRY that one of our employees was rude and disrespectful to you. Being family owned and operated, we absolutely do not condone that behavior and I will personally see to the escalation of this complaint to your Installers Manager. The two brothers that started Bulldog 10 years ago set out on a mission ... read more
I'm terrified after reading all these horrible reviews & wish I'd read them sooner. The installation guy was a nightmare, literally made me so uncomfortable in my own home. After declining $1000 in upgraded security measures, he insulted me, was very rude to me & my grandmother, and basically told me the security I have "is inadequate" & that I am "wasting my money" by not adding on different sensors & detectors etc Moving, being a homeowner, etc. is already so expensive. I'm just praying I haven't wasted my money. I see it'... read more
Business response:
Jasmyne- My name is Melissa and I'm Bulldog's Marketing Manager. I completely understand your concerns and want to address each with you in the hopes to instill confidence in your services with us. First and foremost, I'm so SORRY that one of our employees was rude and disrespectful to you. Being family owned and operated, we absolutely do not condone that behavior and I will personally see to the escalation of this complaint to your Installers Manager. The two brothers that started Bulldog 10 years ago set out on a mission ... read more
They lied to my face about costs.. They promised free installation and no extra costs then came by the next day and tried to give me a bill for $1,200.. the salesperson was disrespectful when I declined to pay that then convinced me my fire alarms were inadequate "beepers" and I had no defense against carbon monoxide. He charged me over $600 for him to install new fire alarms and CO detectors. They also promised I would get a discount on homeowners insurance and a tax break which was a lie. ADT is a dishonest company that... read more
Business response:
Jesse- My name is Melissa and I'm Bulldog's Marketing Manager. I'm so sorry for your frustration. I was able to look into your account and I'm hoping a quick phone call and a bit of context can get us back on track to earning back your trust. Your records indicate your installation charge WAS waived, the $99 was for the ADT monitoring activation which is required by ADT. As for the extra costs, these were elective for security enhancements and home automation upgrades. Your originally agreed upon home security system was as ... read more
They lied to my face about costs.. They promised free installation and no extra costs then came by the next day and tried to give me a bill for $1,200.. the salesperson was disrespectful when I declined to pay that then convinced me my fire alarms were inadequate "beepers" and I had no defense against carbon monoxide. He charged me over $600 for him to install new fire alarms and CO detectors. They also promised I would get a discount on homeowners insurance and a tax break which was a lie. ADT is a dishonest company that... read more
Business response:
Jesse- My name is Melissa and I'm Bulldog's Marketing Manager. I'm so sorry for your frustration. I was able to look into your account and I'm hoping a quick phone call and a bit of context can get us back on track to earning back your trust. Your records indicate your installation charge WAS waived, the $99 was for the ADT monitoring activation which is required by ADT. As for the extra costs, these were elective for security enhancements and home automation upgrades. Your originally agreed upon home security system was as ... read more
Beware of this company. I signed up for ADT home security, using Bulldog Security Services with a promise of low monthly cost. The technician came in next day & completed the install, after which he proceeded to tell me that in order to actually protect all windows in my house I will need to shell out about $3000 more. We were definitely not ready for that. We signed the contract under the assumption the monthly cost to ADT will cover all sensors. So, as stated in the contract, you have a 3-day cancellation policy. The contr... read more
Business response:
Sandesh- Thank you for reaching out to me directly last week. I'm glad I was able to get you in touch with Nic who cancelled your account same day. I hope you were able to enjoy your weekend with some relief. I'll get with management on the NOC date, thanks for bringing it to my attention! As for the wait times on the phones, I can't apologize enough. That certainly is not the Bulldog standard and it too was addressed with management. We continue to improve because of customer feedback like this so thank you for using your... read more
Beware of this company. I signed up for ADT home security, using Bulldog Security Services with a promise of low monthly cost. The technician came in next day & completed the install, after which he proceeded to tell me that in order to actually protect all windows in my house I will need to shell out about $3000 more. We were definitely not ready for that. We signed the contract under the assumption the monthly cost to ADT will cover all sensors. So, as stated in the contract, you have a 3-day cancellation policy. The contr... read more
Business response:
Sandesh- Thank you for reaching out to me directly last week. I'm glad I was able to get you in touch with Nic who cancelled your account same day. I hope you were able to enjoy your weekend with some relief. I'll get with management on the NOC date, thanks for bringing it to my attention! As for the wait times on the phones, I can't apologize enough. That certainly is not the Bulldog standard and it too was addressed with management. We continue to improve because of customer feedback like this so thank you for using your... read more
Frequently asked questions about Bulldog Security Services
How is Bulldog Security Services rated?
Bulldog Security Services has a 4.2 star rating with 2,984 reviews.
When is Bulldog Security Services open?
Bulldog Security Services is open now. It will close at 5:00 p.m.