This profile has been claimed by the business owner or representative.
Bulldog Security Services
- Security Services
- Houston, TX
About this business
Location details
14340 Torrey Chase Blvd., Suite 250, Houston, TX, 77014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Completely unprofessional. No mask and pushed their way into my home at 8pm. After 15 minutes of babbling I felt very uncomfortable and kindly asked the sales person to leave. She then guilted me and asked why I didn't want to protect my family. Very disappointing.
Business response:
Nathan- My name is Melissa and I'm Bulldog's Marketing Manager. On behalf of Bulldog, I want to apologize for the experience you had. Please know we're a family-owned company and absolutely do not condone this kind of behavior. Of course we prioritize your safety which is why we mandate our employees wear their mask (unless the homeowner offers for them to take it off of course). I'm so sorry this employee neglected this policy and made you feel uncomfortable. I will personally be looking into this matter and will make sure ... read more
!!!do not do it. stay away!!! save yourself your valuable time & money. i am currently working to cancel my account for a full refund within the 3 day grace period post purchase, considering they fooled us into paying an insane amount of money for security equipment. these criminals are making it absolutely impossible to cancel. unbelievable wait times to get on the phone with someone, and once i have finally reached a representative, all i receive is rudeness and complete disrespect. what they won't tell you is you nee... read more
Business response:
Natalie- I'm glad we were able to cancel your account the SAME DAY you called to cancel. I do apologize for the few hours you had to wait for confirmation as our Regional Manager who needed to sign off on your $2,000+ refund for the added equipment you selected was installing a security system for another homeowner. I know the few hours you had to wait to receive confirmation were extremely frustrating for you but I'm hopeful that our team's diligence to cancel AND refund you the same day you called helped to alleviate your ... read more
!!!do not do it. stay away!!! save yourself your valuable time & money. i am currently working to cancel my account for a full refund within the 3 day grace period post purchase, considering they fooled us into paying an insane amount of money for security equipment. these criminals are making it absolutely impossible to cancel. unbelievable wait times to get on the phone with someone, and once i have finally reached a representative, all i receive is rudeness and complete disrespect. what they won't tell you is you nee... read more
Business response:
Natalie- I'm glad we were able to cancel your account the SAME DAY you called to cancel. I do apologize for the few hours you had to wait for confirmation as our Regional Manager who needed to sign off on your $2,000+ refund for the added equipment you selected was installing a security system for another homeowner. I know the few hours you had to wait to receive confirmation were extremely frustrating for you but I'm hopeful that our team's diligence to cancel AND refund you the same day you called helped to alleviate your ... read more
DON'T DO IT! Worst decision I have ever made. Bulldog came out and installed the equipment the technician was great but on Saturday evening we noticed it was acting up and wouldn't go off when doors opened and cameras weren't working at all. Sunday morning we called to cancel but they were closed so I spoke to ADT and they sent them over notes. After that we thought the technician was coming to uninstall equipment but they said they were coming for a service. I told them on the phone that we wanted to cancel like we told AD... read more
Business response:
Lauren, My name is Melissa and I'm Bulldog's Marketing Manager. Per my outreach to your personally, on behalf of Bulldog I am so sorry for your experience. We're family owned and strive to provide personalized, seamless service to our customers and in doing my due diligence into your account, I was able to identify a few mis-steps that led to your unfortunate experience. Each has been addressed via personnel changes and the development of SLA's to better set expectations on service for our staff. Please know we heard you an... read more
DON'T DO IT! Worst decision I have ever made. Bulldog came out and installed the equipment the technician was great but on Saturday evening we noticed it was acting up and wouldn't go off when doors opened and cameras weren't working at all. Sunday morning we called to cancel but they were closed so I spoke to ADT and they sent them over notes. After that we thought the technician was coming to uninstall equipment but they said they were coming for a service. I told them on the phone that we wanted to cancel like we told AD... read more
Business response:
Lauren, My name is Melissa and I'm Bulldog's Marketing Manager. Per my outreach to your personally, on behalf of Bulldog I am so sorry for your experience. We're family owned and strive to provide personalized, seamless service to our customers and in doing my due diligence into your account, I was able to identify a few mis-steps that led to your unfortunate experience. Each has been addressed via personnel changes and the development of SLA's to better set expectations on service for our staff. Please know we heard you an... read more
I cancelled within the 3 day grace period back in February. Here it is almost May and they refuse to let ADT know that I've cancelled, so I keep getting billed. They were suppose to come and pick their equipment up within 24 hour's of cancelling, it took them a week. I went with another company but I wouldn't/couldn't let them install the new equipment until BULLDOG came and picked up their equipment because I didn't want them to say that I or the other company tampered with their outdated equipment they installed. Well sure... read more
Business response:
Jessica- It's Melissa with Bulldog, we emailed back and forth yesterday. We've made much progress since this review was posted so wanted to take this opportunity to provide a public response. Again, my sincerest apologies for the cancellation confusion. I've confirmed you are cancelled on our end and our team has removed the equipment but there is one last step that needs to occur to stop payment to ADT Corporate for the monitoring fee. My colleague spoke to your husband yesterday, per my request, who outlined the action tha... read more
I cancelled within the 3 day grace period back in February. Here it is almost May and they refuse to let ADT know that I've cancelled, so I keep getting billed. They were suppose to come and pick their equipment up within 24 hour's of cancelling, it took them a week. I went with another company but I wouldn't/couldn't let them install the new equipment until BULLDOG came and picked up their equipment because I didn't want them to say that I or the other company tampered with their outdated equipment they installed. Well sure... read more
Business response:
Jessica- It's Melissa with Bulldog, we emailed back and forth yesterday. We've made much progress since this review was posted so wanted to take this opportunity to provide a public response. Again, my sincerest apologies for the cancellation confusion. I've confirmed you are cancelled on our end and our team has removed the equipment but there is one last step that needs to occur to stop payment to ADT Corporate for the monitoring fee. My colleague spoke to your husband yesterday, per my request, who outlined the action tha... read more
Do not use this security company. Deceptive business practices. If you sign a contract they may slip you another different one because they will say your first contract did not go through. BEWARE OF THIS COMAPNY. Do not use them!! I repeat go anywhere else but here!!!
Business response:
Val- I'm so sorry for your frustration! My name is Melissa and I'm Bulldog's Marketing Manager. I'd love to jump in and personally handle your issue. We're family owned and not in the business of deception. And if our team wronged you in any way, I'll work to rectify on your behalf. Kindly email me so I can access your customer record and begin due diligence. My email is melissa@bulldogsecurityservice.com.
Do not use this security company. Deceptive business practices. If you sign a contract they may slip you another different one because they will say your first contract did not go through. BEWARE OF THIS COMAPNY. Do not use them!! I repeat go anywhere else but here!!!
Business response:
Val- I'm so sorry for your frustration! My name is Melissa and I'm Bulldog's Marketing Manager. I'd love to jump in and personally handle your issue. We're family owned and not in the business of deception. And if our team wronged you in any way, I'll work to rectify on your behalf. Kindly email me so I can access your customer record and begin due diligence. My email is melissa@bulldogsecurityservice.com.
Frequently asked questions about Bulldog Security Services
How is Bulldog Security Services rated?
Bulldog Security Services has a 4.2 star rating with 3,065 reviews.
When is Bulldog Security Services open?
Bulldog Security Services is closed now. It will open at 8:00 a.m.