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Bulldog Security Services
- Security Services
- Houston, TX
About this business
Location details
14340 Torrey Chase Blvd., Suite 250, Houston, TX, 77014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
!!!do not do it. stay away!!! save yourself your valuable time & money. i am currently working to cancel my account for a full refund within the 3 day grace period post purchase, considering they fooled us into paying an insane amount of money for security equipment. these criminals are making it absolutely impossible to cancel. unbelievable wait times to get on the phone with someone, and once i have finally reached a representative, all i receive is rudeness and complete disrespect. what they won't tell you is you nee... read more
Business response:
Natalie- I'm glad we were able to cancel your account the SAME DAY you called to cancel. I do apologize for the few hours you had to wait for confirmation as our Regional Manager who needed to sign off on your $2,000+ refund for the added equipment you selected was installing a security system for another homeowner. I know the few hours you had to wait to receive confirmation were extremely frustrating for you but I'm hopeful that our team's diligence to cancel AND refund you the same day you called helped to alleviate your ... read more
DON'T DO IT! Worst decision I have ever made. Bulldog came out and installed the equipment the technician was great but on Saturday evening we noticed it was acting up and wouldn't go off when doors opened and cameras weren't working at all. Sunday morning we called to cancel but they were closed so I spoke to ADT and they sent them over notes. After that we thought the technician was coming to uninstall equipment but they said they were coming for a service. I told them on the phone that we wanted to cancel like we told AD... read more
Business response:
Lauren, My name is Melissa and I'm Bulldog's Marketing Manager. Per my outreach to your personally, on behalf of Bulldog I am so sorry for your experience. We're family owned and strive to provide personalized, seamless service to our customers and in doing my due diligence into your account, I was able to identify a few mis-steps that led to your unfortunate experience. Each has been addressed via personnel changes and the development of SLA's to better set expectations on service for our staff. Please know we heard you an... read more
DON'T DO IT! Worst decision I have ever made. Bulldog came out and installed the equipment the technician was great but on Saturday evening we noticed it was acting up and wouldn't go off when doors opened and cameras weren't working at all. Sunday morning we called to cancel but they were closed so I spoke to ADT and they sent them over notes. After that we thought the technician was coming to uninstall equipment but they said they were coming for a service. I told them on the phone that we wanted to cancel like we told AD... read more
Business response:
Lauren, My name is Melissa and I'm Bulldog's Marketing Manager. Per my outreach to your personally, on behalf of Bulldog I am so sorry for your experience. We're family owned and strive to provide personalized, seamless service to our customers and in doing my due diligence into your account, I was able to identify a few mis-steps that led to your unfortunate experience. Each has been addressed via personnel changes and the development of SLA's to better set expectations on service for our staff. Please know we heard you an... read more
I cancelled within the 3 day grace period back in February. Here it is almost May and they refuse to let ADT know that I've cancelled, so I keep getting billed. They were suppose to come and pick their equipment up within 24 hour's of cancelling, it took them a week. I went with another company but I wouldn't/couldn't let them install the new equipment until BULLDOG came and picked up their equipment because I didn't want them to say that I or the other company tampered with their outdated equipment they installed. Well sure... read more
Business response:
Jessica- It's Melissa with Bulldog, we emailed back and forth yesterday. We've made much progress since this review was posted so wanted to take this opportunity to provide a public response. Again, my sincerest apologies for the cancellation confusion. I've confirmed you are cancelled on our end and our team has removed the equipment but there is one last step that needs to occur to stop payment to ADT Corporate for the monitoring fee. My colleague spoke to your husband yesterday, per my request, who outlined the action tha... read more
I cancelled within the 3 day grace period back in February. Here it is almost May and they refuse to let ADT know that I've cancelled, so I keep getting billed. They were suppose to come and pick their equipment up within 24 hour's of cancelling, it took them a week. I went with another company but I wouldn't/couldn't let them install the new equipment until BULLDOG came and picked up their equipment because I didn't want them to say that I or the other company tampered with their outdated equipment they installed. Well sure... read more
Business response:
Jessica- It's Melissa with Bulldog, we emailed back and forth yesterday. We've made much progress since this review was posted so wanted to take this opportunity to provide a public response. Again, my sincerest apologies for the cancellation confusion. I've confirmed you are cancelled on our end and our team has removed the equipment but there is one last step that needs to occur to stop payment to ADT Corporate for the monitoring fee. My colleague spoke to your husband yesterday, per my request, who outlined the action tha... read more
Do not use this security company. Deceptive business practices. If you sign a contract they may slip you another different one because they will say your first contract did not go through. BEWARE OF THIS COMAPNY. Do not use them!! I repeat go anywhere else but here!!!
Business response:
Val- I'm so sorry for your frustration! My name is Melissa and I'm Bulldog's Marketing Manager. I'd love to jump in and personally handle your issue. We're family owned and not in the business of deception. And if our team wronged you in any way, I'll work to rectify on your behalf. Kindly email me so I can access your customer record and begin due diligence. My email is melissa@bulldogsecurityservice.com.
Do not use this security company. Deceptive business practices. If you sign a contract they may slip you another different one because they will say your first contract did not go through. BEWARE OF THIS COMAPNY. Do not use them!! I repeat go anywhere else but here!!!
Business response:
Val- I'm so sorry for your frustration! My name is Melissa and I'm Bulldog's Marketing Manager. I'd love to jump in and personally handle your issue. We're family owned and not in the business of deception. And if our team wronged you in any way, I'll work to rectify on your behalf. Kindly email me so I can access your customer record and begin due diligence. My email is melissa@bulldogsecurityservice.com.
WOWO such bad customer service. I have an ADT alarm system that was installed when I moved in by a technician who looked like it was his first day alone....had a sensor fall off within a couple days. Same tech came out and drilled it in this time. Held up for awhile. Then I don't even use the system for 6 months and the front and back door sensors (one was the one he "fixed") both fell off and are now being held with tape!!!! They wanna send someone else out when I don't even use it and want to charge me $1500 to break the t... read more
This is the worst company I've dealt with! Customer service NEVER answers the phone. I've called over 10 times and can't get anyone to answer and help me with billing. Initially signed up and everything was to be around $30 monthly and they now charge me $70 monthly for a system that tells me when the front and back door is open. When they come out to your house they will try upselling you more items that you don't even need but insist you have to have these items, everyone that works for Bulldog security is just trying to m... read more
Business response:
Alex- My name is Melissa, I'm the Marketing Manager you spoke to via Facebook yesterday. As a follow-up to that conversation, I escalated your billing question to the Director of Customer Service & Administration. I just followed up and she's working to sync with the Installation Director and VP of Sales by way of due diligence. She does plan to call you ASAP to rectify. As for the phones, I have not heard of other issues but I will absolutely look into it. I would also like to confirm you are calling the right number- our ... read more
Frequently asked questions about Bulldog Security Services
How is Bulldog Security Services rated?
Bulldog Security Services has a 4.2 star rating with 2,984 reviews.
When is Bulldog Security Services open?
Bulldog Security Services is open now. It will close at 5:00 p.m.