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Burcot Lodge Care Home
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Location details
23 Greenhill, Burcot, B60 1BJ, United Kingdom
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Burcot Lodge is a truly wonderful home. My mum has lived there for over a year now and is very happy. I honestly cannot fault this home at all. All the staff in whichever area they work in are so caring and friendly and nothing is too much trouble for them in making sure residents and their families are cared for and supported at all times. There are lots of fun activities too. It's heartbreaking to see a loved one with dementia but The Lodge helps make this hard journey easier with their care and dedication. Thank you so mu... read more
Business response:
It's truly wonderful to hear how happy your mum is at Burcot Lodge after over a year. Your kind words about the staff - their care, friendliness, and dedication - really highlight the special atmosphere of the home. It's clear that everyone goes above and beyond to support both residents and their families, and that means so much. We understand how difficult the journey with dementia can be, and it's deeply reassuring to know that The Lodge has helped make this time a little easier through compassionate care and engaging act... read more
Each time I visit The Lodge it's always clean, staff are always friendly & helpful. Senior staff are always there to listen & deal with any issues immediately. It's extremely sad having my mother in a home but after visiting quite a few others, Burcot is by fare the best we have seen and it gives us confidence leaving Mom in your care.
Business response:
Thank you so much for your kind words and heartfelt feedback. We're truly grateful that you feel confident leaving your mum in our care - that means everything to us. It's always our aim to provide a clean, welcoming, and supportive environment, and we're so pleased to hear that you've consistently experienced this during your visits. We understand how emotional and difficult it can be to have a loved one in a care home, and we're honoured that you chose Burcot Lodge. Knowing that all our team - have made a positive differen... read more
The 2 weeks of care were excellent. The activities my wife really enjoyed. She ate all her meals, so she must have enjoyed the food. My wife loved the staff and the care they provided. There was just a small matter of a couple of pairs of jeans missing.
My wife has been at the Lodge for some 4 months now. It was a traumatising decision for the family. It's full time care for her but her life he is safe, warm and extremely well cared for. She now refers to and regards the Lodge as her home. All of the staff are full of smiles and very quick to react to any requests. The illness of dementia is so worrying, so sad but the attitude of the Lodge staff lightens our family's load. Thank you
Business response:
Thank you so much for sharing your experience. It's clear that the decision to move your wife into full-time care at the Lodge was incredibly difficult and emotional for your family. Knowing that she is now safe, warm, and well cared for-and that she considers the Lodge her home-must bring a great sense of comfort.Dementia is such a heartbreaking illness, but the way the Lodge team supports both residents and their families is deeply reassuring. Your words are a beautiful testament to their dedication, and I'm sure they'll b... read more
I can not rate Burcot Lodge highly enough. They made my mums transition into the home as easy as possible. In a difficult first week they kept me completely upto date with how things were going and gave me great emotional support as well as caring for mum wonderfully. Everyone we have come into contact with has been so helpful, friendly and caring. My daughter came with me last time and as we left said "isn't it a wonderfully peaceful place". The place was bustling and busy but still gave us that calm, warm feeling. On my fi... read more
Business response:
Thank you so much for your heartfelt words. We're truly touched to hear how much Burcot Lodge has meant to you and your family during such an important transition. Supporting both our residents and their loved ones is at the heart of everything we do, and it's wonderful to know that you felt cared for and supported every step of the way.
My husband was resident at Burcot Lodge for two and a half years. I cannot fault the care that was given to him during this period. The staff were unfailingly patient, extremely caring even including the night he died. The management are superb.
Business response:
Thank you so much for your kind words. We are truly touched to hear that your husband received such compassionate and dedicated care during his time at Burcot Lodge. It means a great deal to our team to know that their efforts made a difference, especially during such a sensitive time. Your appreciation will be shared with both the staff and management-it will mean the world to them.
We were so relieved to move Mum to the Lodge from another home. The Lodge offers excellence in every way. After a relatively short settling-in period, Mum is as settled and as happy as we could hope for. Every single member of staff from the reception/admin/marketing team, housekeeping and hospitality, the maintenance team, the wonderful events team and of course the carers themselves actually really care. Everyone has time to engage with the residents and their families in a warm and friendly way. The carers are well traine... read more
Since arriving at Burcot Grange 17 years ago, my loved one has come from strength to strength. His mental health and general well being has flourished in this supportive, caring, encouraging and extremely well-led residential setting. All the staff are professional in their approach but the care staff go above and beyond in their care for all the residents. It has been my pleasure to witness their interactions not only with my loved one but with others too. I cannot speak highly enough of all staff from receptionists, ground... read more
Business response:
Thank you for taking the time to complete this wonderful review of your loved one and how they have flourished since bring here and of the team here at Burcot Lodge who care for them as well as the wider teams.
We moved out mother into Burcot Grange just over 2 months ago. The difference in her has been incredible. SHe is more present, mobile and active. As a family, we cannot be more grateful of the whole Burcot family.
Business response:
Thank you for your very kind words. We are so pleased that mum's move has had a positive impact. It's great to have you all part of our Burcot family.
Frequently asked questions about Burcot Lodge Care Home
How is Burcot Lodge Care Home rated?
Burcot Lodge Care Home has a 5 star rating with 101 reviews.
When is Burcot Lodge Care Home open?
Burcot Lodge Care Home is open now. It is open 24/7.