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Burcot Lodge Care Home
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Location details
23 Greenhill, Burcot, B60 1BJ, United Kingdom
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My husband moved into Burcot Grange two years ago during Covid. My daughters and I felt safe and very anxious about the challenging change in our life. During Covid, the staff went above and beyond to help us keep in touch with my husband using online video calls and meetings in person, with PPE - masks and screens. Now, post-Covid, there is always an open invitation for our family to get together or arrange celebrations, such as birthdays and anniversaries, using the staff and facilities at Burcot Lodge. The staff are very ... read more
Business response:
Thank you so much for your kind words. We are so glad to hear you are happy with the care your husband receives and also that you and your daughters are welcomed by the team here at Burcot Lodge. Thank you again for taking the time to complete this review.
I would recommend The Lodge at Burcot Grange to any who would leave a family member to need special care. They make the whole family very welcome. The staff are well trained and nothing is too much trouble. The management team are also very inclusive.
Business response:
Many thanks for taking the time to write this review. Your kind words will be shared with the team. Thank you.
My mum's dementia worsened a great deal over covid and in about April we had to move her to a new care home that would meet her needs. Burcot Lodge met all her needs and more. They were so caring, so professional and I thank them deeply for making what was a truly difficult time more bearable. At the end of my mum's life, I was there with my daughter and one of the carers. It was something I will always be grateful for. The carer helped us to not feel stressed about the situation. In fact, all of the care staff who helped at... read more
Business response:
Thank you so much for taking the time to write this lovely message, especially at such a difficult time. We will be sure to share this with the team.
Since moving to Burcot Lodge in May, my husband has received the best possible care, kindness and dignity from all the staff. The staff are always cheerful and happy, creating a lovely atmosphere. The residents have a very good activity programme and occasional trips out. The home is beautifully maintained and a pleasure to visit, and I would recommend it to anybody looking for a nursing home for their loved one.
Business response:
Thank you very much for taking the time to complete this lovely review. It's such a wonderful review that we will share with the team.
My mother moved into Burcot Lodge about 6/7 weeks ago. Following the passing of my father who was her sole carer, my brother and I knew we had to find a suitable home for Mum, who suffers from dementia. This move required her to move from Scotland to Burcot to be nearer to me. Despite the potential for this to be all the more distressing for Mum, the care and support from the staff at Burcot Grange has been exceptional, in order to help her settle in a new environment. And the staff really make it a team effort to work toget... read more
Business response:
Thank you so much for your lovely words. Its been a big change for you all as a family and we are so glad we have been able to support and will continue to do so.
I contacted the Lodge at short notice and arranged respite for Mum for two weeks. In no time at all, Mom looked well and settled, the empathy given by the staff was outstanding! It was lovely to see them getting to know the person behind the illness and giving her lots of encouragement and distractions that kept her busy and content! Thank you to all the staff for their remarkable care and attention!
Business response:
Thank you very much for your kind and supporting words. It was our pleasure to be able to help support you with Mum's care needs, when you needed it.
My dad moved into Burcot in December 2020, after his Alzheimer's symptoms had unfortunately progressed to a stage where he was unable to live independently any longer. From day one, we all felt assured we'd chosen the best place for him, as the staff were compassionate, friendly, professional and clearly dedicated to the welfare of each and every resident. My dad soon settled in completely and loved taking part in all the many regular activities, such as gardening, painting and games. He made many new friends and really seem... read more
Business response:
Thank you so much for your kind words, we will ensure to share them with the team. We are glad we were able to support you all at a time you needed it. Dad settled in very well and really became part of the family here. He will be forever missed and please know you are always welcome.
My sister-in-law has been at the Lodge since last summer and the compassion, dedication and kindness is breathtaking! The whole team go above and beyond to make sure their residents are happy, healthy and settled. The Lodge have helped us come to terms as a family, with the young-onset Alzheimer's that our family member was tragically diagnosed with, so, so young. They helped us all through the trauma and the difference they have made to my sister-in-law's life is phenomenal! She is so happy and settled since she has been th... read more
Business response:
Thank you so much for your very kind words. It is our pleasure to be able to support you all as a family. Your sister-in-law is settled and very much loved here at Burcot Lodge.
My Dad has been a resident at Burcot Lodge for a year. His care is always personalised and staff know me and my mum by name. My dad is far less anxious, had much fewer falls and sleeps better since moving in. He says he feels safe and enjoys the excellent meals and care he receives. Access through covid for relatives has been exemplary.
Business response:
Thank you for sending in such a positive and thoughtful review. The team take great delight in reading how well they are appreciated.
Frequently asked questions about Burcot Lodge Care Home
How is Burcot Lodge Care Home rated?
Burcot Lodge Care Home has a 5 star rating with 102 reviews.
When is Burcot Lodge Care Home open?
Burcot Lodge Care Home is open now. It is open 24/7.