This profile has been claimed by the business owner or representative.
Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
Get directions
I purchased premium economy tickets for my parents but due to my father's health issues, their trip has been cancelled. I have sent a letter from his doctor and all the hospital admissions documents that show my father was admitted to the hospital and was not able to get on the flight. The airline made the full refund after a few days too but it's past two months now and they have not refunded me yet also they are saying that I may choose to get a voucher for the balance or they will refund almost only the %50 of the tickets... read more
Business response:
Thank you for your feedback. Records show that the applicable refund was duly processed back to Affirm on November 9th.Tickets were disclosed as non-refundable from the moment of purchase, and we show that a voucher for the full credit was offered to you as an alternative. The voucher would have been more useful since you did purchase new tickets with us, but as you insisted on a monetary refund and had no Ticket Protection, it had to be processed against the applicable deductions. We are sorry for any associated inconvenien... read more
I booked my flight online at Air Canada when I ended up missing my flight due to a change in their schedule I couldnt contact anyone to speak to me. I dont know why Air ****** has telephones because it appears they never answer them. I finally ended up having to physically go to the airport and stand at a counter to get somebody to help me, luckily, I live close enough where I was able to do that at the end of the day I paid $3000 for business class and only got a partial flight and business class. The other part of the flig... read more
Business response:
We are sorry to hear of your unpleasant experience. Though by the sounds of it, this had little to do with the issuing agency, and more with the operating airline. According to our records the tickets were issued exactly as requested, down to the cabin type, and you were timely informed of a minor schedule change on the itinerary. We also took care to reinstate the return flight that was auto-cancelled when you missed the outbound. If there's anything else we can do for you, please do not hesitate to contact us. Thank you.
Terrible customer service. THEIR WEB portal SCRAMBLED MY NAMES and SURNAMES therefore the airline wouldnt let me check in and I lost my money and I COULDNT FLY. I wouldnt recommend at all. SENT THEM SCREENSHOTS OF THEIR MISTAKES. Still waiting to hear from them. LOST MY MONEY AND FLIGHTS.
Business response:
The matter has been thoroughly investigated. We suspect the auto-fill feature on your browser populated the name fields inaccurately, which you did not notice. But the ticket was issued exactly as provided, LAST/FIRST/MIDDLE, with no changes of any kind on our end. We regret the incident, and wish we could help you with a change or refund, but the airline fare restrictions are very dire and the ticket has been forfeited. If there's anything else we can do for you, please do not hesitate to contact our **************** center... read more
BUYER BEWARE!!! Business-class.com is not a quality service company. I have gotten the run around for the last 7 months. I should have booked my tickets directly with the airlines. This ended up costing us another $1,200 going through this company. We booked an international flight from DFW to ******** with a connecting flight through ********. We requested business class seats for the entire trip. The agent said if we booked the connecting flight as coach we would save $800. Since it was only a 2 hour flight we agreed and t... read more
Business response:
We are sorry to hear that your experience did not meet your expectations. We value your feedback and would like to make things right. To address any issues you may have encountered, please get in touch with our customer support team at ************ or ***********************************. Thank you for taking the time to share your feedback.
I personally would not recommend A travel agents job is to facilitate booking the specific itinerary that you chose ( if you have a specific one in mind). I spoke to the agent and we agreed on a very specific itinerary that would work for my family and my very busy schedule. Unfortunately, I discovered before the flight that he picked a different one for us. He did not communicate this to us at all.When we discovered this mistake , it was too late to change to the specific itinerary that I has so painstakingly chosen and tha... read more
Business response:
Thank you for your feedback. We apologize that the change was not communicated to you in a timely manner, and are taking disciplinary action against the travel agent. Nevertheless, the final itinerary reduced your total flight time by 2 hours, which worked in your favour. Records show that all 6 tickets were successfully used on the issued itinerary, and we hope you had a pleasant trip. Thank you for your business.
BBB should check with the *** whether this company can override *** regulations with respect to refunds on cancellation. Total ripoff and fraud.
Business response:
Thank you for your feedback. The Terms and Conditions disclosed to you prior to purchase clearly stated the ticket was non-refundable. We are not sure why you feel you are owed a full refund now, to the point of opening a credit card dispute, but we will process the applicable credit asap. Thank you for your patience.
Surprised to find out my business class to ******** was only to ****** and economy to ******** and th *** same going back via ****** to ***** via Zurich. I wasnt told that!!! Also my luggage fee was supposed to be free but since I was told by Swissair that my economy seat was upgraded but not the luggage fee!! So far the company says theyre going to reimburse me! This should not have happened!!!
Business response:
Thank you for your feedback. The business class cabin is not really a thing on flights within the *** and the segments were duly disclosed to you prior to purchase as economy on domestic and business on international. As for the luggage, our sincere apologies for the inconvenience. A reimbursement for the outbound segments luggage has already been processed, and we have prepaid your luggage on the return segments to make sure you do not run into the same issue again. Thank you and enjoy the rest of your trip!
Our initial purchase was through Kayak. Therefore I am unsure if Business Class is the correct receiver of this review. We bought business class air tickets one year ago to fly to and from ******. We cancelled the trip one week before departure due to my husband's hospitalization. All communication to Kayak to verify our reason for cancellation was treated with very little consideration or respect. We sent a great deal of paperwork to verify my husband's illness. Yet again and again ***** asked for more. My husband's illness... read more
Business response:
Hello. This hardly seems like Business-Class' failure, but your feedback has been duly noted nonetheless. Thank you.
Thought I had "bought" tickets a year ahead, only to find out that they had not been purchased. You need a zero out 5 rating for them.
Business response:
That's not entirely accurate. The tickets were booked, but got cancelled 2 months later, for reasons we are still not entirely clear on. We do take our share of the responsibility, and apologize profusely to the customer for any inconvenience. Thank you.
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,334 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.