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Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
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Worse company Ive ever dealt with for travel. Took almost 2 months to receive airfare from their consolidator and charged more for a ticket than we could have purchased directly from the airline. No positive benefit at all.
Business response:
While records show that the exchange took closer to one month, your dissatisfaction is clearly warranted. We haven't worked with that consolidator in many months, for reasons just like this, but had no choice this time because your original tickets were issued through them. We apologize for the inconvenience and thank you for your understanding.
Horrible Experience with this service. They failed to book my flight to my international destination. When I checked in at the airport they only had the first leg of my trip booked, and I ended ** in a coach seat when I had prepaid for a Business class trip 9 months prior. Later, when prompted, they were unable to book me a flight home until 4 days before the return. Unfortunately , I contracted Covid and was not allowed to leave, and I was not given any refund despite paying for THEIR protection plan when I purchased the bu... read more
Business response:
Thank you for your feedback. Our records show that Terms and Conditions were clearly disclosed, and refunds due to medical applied to wholly unused tickets only. We apologize for any miscommunication, and will be happy to assist you further as needed, within the agreed terms of use. Thank you.
I used Business-Class.com in November, 2021 and dealt with A... in Sales, who was very helpful and issued our travel tickets for February, 2022 without a problem. However, when I had to change my tickets due to COVID problems in the country I was travelling to, then I hit a MAJOR SNAG. I then had to deal with customer service, and the help I received was ATROCIOUS!! So much so that the customer service representative tried to charge me another $4,000 odd for the same tickets, just changed to another date. He also had me flyi... read more
Business response:
Thank you for your feedback. While we acknowledge that the average traveller will not make the difference between an agency change and an involuntary schedule change caused by the airline, we still feel compelled to point out that travel agents have absolutely no influence on the latter. Reissue was processed free of charge within the slim possibilities available at the time, and extra work was put in to compensate for the error on the consolidator's end. We thank the customer for their understanding and hope their next trip... read more
At first I got a lot of flight options very quickly so I was impressed - then I confirmed it gave my credit card and passport and nothing. I kept asking the rep to call me and she would only text or email me saying I am driving I can't speak (then who can you text and email???). So I got very concerned and when the rep finally called me it came up as a spam call. Needless to say I freaked out thinking this site was all a scam as it was my first time. I kept asking for my confirmation so I can call the airline directly and ve... read more
Business response:
Thank you for your feedback. Your booking is confirmed as scheduled. If any additional confirmation is required, please do not hesitate to contact us.Thank you.
DO NOT USE - horrible customer service. It was easy enough to book my flight through their website. It saved my ~$600 on an international flight. After that it went downhill.One of my connecting flights was cancelled. The only way to modify my reservation was to call them. They are difficult to get in touch with. They assigned an agent to me that never answered his phone and never called me back. After trying several times and explaining my challenges, they transferred me to someone else. I had VERY limited options to find a... read more
Business response:
Thank you for your feedback. We have conducted an internal investigation and are addressing the deficiencies in coverage. The voucher was issued incorrectly due to a clerical error, but we will have it fixed for you asap. As for the routing restrictions, we are regrettably bound by the airlines' policies and have to abide by them. Our sincere apologies for the inconvenience. Our agents will be in touch with to elucidate any unclarities that *** still linger. Thank you for your business.
Agent tried hard and was courteous but the overall result took too much time and saved very little. It took 3 voice mails, 2 emails, 1 dropped call by customer Service and 4 days before a person returned my request to buy tickets. I had a voucher from a previous cancelled flight (Covid issues in destination). Much back & forth Result: After applying my $1489 credit, the price for a RT non-stop *******-Stockholm was the same price I could have gotten by booking directly with SAS. A "second chance" try for the site for an RT *... read more
If you are considering purchasing airline tickets through Business-Class.com, my experience is worth a read. Below is an outline of my dispute: In March 2020, we paid Business-Class.com, an online travel agency for (2) Emirates business class airline tickets to Greece for travel in June 2020 totaling $7,359.70. Given the amount of money we were spending and the climate at the time involving COVID-19 we had lengthy conversations with Business-Class.com agent, Mark ******* regarding refunds. COVID-19 had not affected Europe a... read more
Business response:
Thank you for your feedback. The pandemic hit the travel industry hard, travel agencies more so than others. While we are currently busy processing refunds for passengers that did take our offer, we hold no ill will toward the ones that chose the dispute process instead, and are happy that you found a resolution that worked for you. Thank you for your business and your understanding.
If you are considering purchasing airline tickets through Business-Class.com, my experience is worth a read. Below is an outline of my dispute: In March 2020, we paid Business-Class.com, an online travel agency for (2) Emirates business class airline tickets to Greece for travel in June 2020 totaling $7,359.70. Given the amount of money we were spending and the climate at the time involving COVID-19 we had lengthy conversations with Business-Class.com agent, Mark ******* regarding refunds. COVID-19 had not affected Europ... read more
Business response:
Thank you for your feedback. The pandemic hit the travel industry hard, travel agencies more so than others. While we are currently busy processing refunds for passengers that did take our offer, we hold no ill will toward the ones that chose the dispute process instead, and are happy that you found a resolution that worked for you. Thank you for your business and your understanding.
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,334 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.