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Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
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I personally would not recommend A travel agents job is to facilitate booking the specific itinerary that you chose ( if you have a specific one in mind). I spoke to the agent and we agreed on a very specific itinerary that would work for my family and my very busy schedule. Unfortunately, I discovered before the flight that he picked a different one for us. He did not communicate this to us at all.When we discovered this mistake , it was too late to change to the specific itinerary that I has so painstakingly chosen and tha... read more
Business response:
Thank you for your feedback. We apologize that the change was not communicated to you in a timely manner, and are taking disciplinary action against the travel agent. Nevertheless, the final itinerary reduced your total flight time by 2 hours, which worked in your favour. Records show that all 6 tickets were successfully used on the issued itinerary, and we hope you had a pleasant trip. Thank you for your business.
BBB should check with the *** whether this company can override *** regulations with respect to refunds on cancellation. Total ripoff and fraud.
Business response:
Thank you for your feedback. The Terms and Conditions disclosed to you prior to purchase clearly stated the ticket was non-refundable. We are not sure why you feel you are owed a full refund now, to the point of opening a credit card dispute, but we will process the applicable credit asap. Thank you for your patience.
Surprised to find out my business class to ******** was only to ****** and economy to ******** and th *** same going back via ****** to ***** via Zurich. I wasnt told that!!! Also my luggage fee was supposed to be free but since I was told by Swissair that my economy seat was upgraded but not the luggage fee!! So far the company says theyre going to reimburse me! This should not have happened!!!
Business response:
Thank you for your feedback. The business class cabin is not really a thing on flights within the *** and the segments were duly disclosed to you prior to purchase as economy on domestic and business on international. As for the luggage, our sincere apologies for the inconvenience. A reimbursement for the outbound segments luggage has already been processed, and we have prepaid your luggage on the return segments to make sure you do not run into the same issue again. Thank you and enjoy the rest of your trip!
Our initial purchase was through Kayak. Therefore I am unsure if Business Class is the correct receiver of this review. We bought business class air tickets one year ago to fly to and from ******. We cancelled the trip one week before departure due to my husband's hospitalization. All communication to Kayak to verify our reason for cancellation was treated with very little consideration or respect. We sent a great deal of paperwork to verify my husband's illness. Yet again and again ***** asked for more. My husband's illness... read more
Business response:
Hello. This hardly seems like Business-Class' failure, but your feedback has been duly noted nonetheless. Thank you.
Thought I had "bought" tickets a year ahead, only to find out that they had not been purchased. You need a zero out 5 rating for them.
Business response:
That's not entirely accurate. The tickets were booked, but got cancelled 2 months later, for reasons we are still not entirely clear on. We do take our share of the responsibility, and apologize profusely to the customer for any inconvenience. Thank you.
Book expensive business class and end up with premium economy class
Business response:
Thank you for your feedback. According to our data, your online search was for premium economy, which is what was quoted to you, authorized by you, and issued for you. If you found the search box on skyscanner misleading, please notify our *************************** at *******************************************************************. We will try to recreate your steps and open an incident with skyscanner's team if any discrepancy is discovered. Thank you.
This is the first time that I have used your company and my experience has been horrible. My sister and I along with my sisters friend all purchased in tickets January for a trip to South Africa. My sister and I used Affirm for payment. My sisters friend used her credit card. Our rep, **** *****, was on the phone with me as we made our purchases. She sent us all links to do so. the links were resent a couple times because she said we couldn't all use the same one. I filled out my info twice. I asked **** if it would go throu... read more
Business response:
Thank you for your feedback, and our apologies for the inconvenience. Records show that the excess loan was already cancelled and refunded in full back to Affirm on March 3rd. Please contact their support team if they are still charging you for it. The tickets are issued and confirmed as booked. If you require any further assistance, please do not hesitate to contact Business-Class' support team. Thank you.
On January 4th, I flew from ****** to ******. I dealt with an Agent named *********************. He was probably the worst agent *** ever dealt with. He ended up not booking me a flight until 5 hours before the flight left. FIVE HOURS!!! He was supposed to book it the weekend prior, but kept trying to find a better deal. I ended up having to pay $300 more because he waited so long to book my flight. I tried to get some other agent to do it, but he transferred it back to ***** who made things worse. The day he was supposed to... read more
Business response:
Thank you for your feedback. Records show the delay in issuing was caused by technical problems, rather than any specific oversight on the agent's part. Nevertheless, your frustration is understandable, and we would like to apologize for the inconvenience. As for the $100 tip, it was immediately deducted back in January from the authorized amount $1,496.35, and you were only actually charged $1,396.35. There will not be a separate credit for this amount, as it was never charged to begin with. Thank you for your understanding... read more
Ive had a very poor experience. I bought tickets and their flight protection guarantee. When an emergency medical condition caused me to cancel, they refused to give me a refund and havent given me a reason. Ive contacted them many times. Dont do business with them.
Business response:
Thank you for your feedback. Records show that you were issued full travel credit for the unused tickets. New tickets are on que to be issued in their place. If you require any additional assistance, please do not hesitate to contact us.
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,406 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.